一茶のこみち 美湯の宿

接客よかっです。 特に夕食時は、地元産のものが出て食べ方などを細かく教えてくれたり、子供向けにふりかけなどを用意してくれるなどよかっです。 また、部屋も畳が張り替えてあり綺麗でした。 眺望も良かったです。 ただ、浴場は、更衣室にトイレがなかった（休憩室は有り）のが残念でした。 また、ロビーが3階ですので客室から1階の浴場まで行くのにエレベーターを乗り継ぐ必要がありました。 お風呂は、露天やジャクジーがありゆっくりできました。 布団ふかふかで爆睡でした。

古い施設でしたが掃除は行き届いていました

リニューアルした意図がわかりやすく、好感が持てました。

会食時の従業員の方のサービスがとても良かったです。 焼き椎茸の食した後の菌株をいただき、自宅にて現在育てております。もぎたて生椎茸が、自宅でまた食べられるとは、帰宅後も楽しみが続きます。

We stayed for the traditional experience and the Onsen, absolutely fabulous!, super convenient just a 10 minute walk to station, and Lawsons.

Huge room, private onsen, delicious dinner that left us rolling to our rooms, transport to and from the hotel to the station and to Nagano monkey park, and the customer service is incredible. Can’t recommend this place enough!

Just an amazing experience. As an only english speaking Canadian, it was a truely magical time. Make sure you take advantage of all the amenities and at least once, use the private bath on the roof.

This was our first time at a ryokan and our stay was the highlight of our 25 day trip to Japan. Great customer service from staff. Food was delicious (dinner and breakfast) and very accommodating on diet restrictions. They provided shuttle from Yudanaka Station and Snow Monkey Park. I would highly recommend them if staying in Nagano. Arigato Gozaimasu (Thank you) Ryokan Biyunoyado for a lovely stay.

The staff and cleanliness of the hotel was great. However the property is quite dated (there was a little bit of musty smell) around the room and corridors. The food experience was good although I am not sure if worth the price. Overall we had a good stay but I may not stay again.

I had an amazing time. The people were very kind and helpful. The tub and views were breathtaking and the food was incredible. They had transportation from the train station to the hotel arranged without me even asking.

The staff at the property were amazing. So very helpful and humble people. As a westerner I had always stayed at Marriott properties in Japan and to experience Japanese culture we decided to stay at a Rayokan. The Japanese food was very tasty and very elegantly presented. The Onsen bath was very nice with a wonderful view over the city. If you want to experience Japanese culture in a mountain setting, this is the place.

晚餐豐富，設施較陳舊，浴池較小

- arranged pick up did not arrive on time - staff who saw to arrangement was clueless or at least no apology was made by her - did not feel the usual Japanese etiquettes whether on check in, meal services etc. General feeling is that the ryokan is understaffed - no towels provided at the onsen, have to bring and reuse towels from room - meals were ok, not wow - position of heater over the bed rest was awkward, too stuffy to sleep

Delicious food, beautiful onsen. Staff is great and so friendly with kids. We had our 3y old with us, tatami rooms and great for families. They had a special kid meal and breakfast every day. We loved it!

Great property and onsen. Food was very fun and staff were great.

The hotel needs updating, quite run down. The plus point was that they had a Mandarin speaking staff who helped us navigate through dinner and breakfast. What puzzled us was that we had to pay a bath tax even though one did not use the Onsen.

Great onsen. Perfect place for an overnight stay after the snow monkey park. Dinner and breakfast are both decent too

I had read previous reviews (as you do) before we went to the Biyunoyado and was happy to see it score so well but i was still pleasantly surprised with the place. From the moment we arrived the staff were lovely to the very moment we left, we decided to make the short walk back to the train station ourselves to stretch the legs before the train journey to sendai and we had one of the staff run over to ask if we needed a lift and we were also being waved off by two of the others. The Onsen are lovely, it's nice that they switch round so that you can enjoy both of the rooms, both are lovely so either way you are not hard done to! We also decided to rent the private onsen on the roof for the 40 minutes and i'm really glad we did, it was really relaxing and it was nice to have the time to ourselves and for such a small cost it's such a bargain! There's a free shuttle to the snow monkeys which is worth doing as the walk wouldn't be great, and we found the staff so welcoming and helpful, it really seemed like they were happy to help. We also decided to have the Japanese breakfast instead of the Western and i'm glad we did as it really enabled us to enjoy the full traditional experience, I can understand that it may not be for everyone but I would really urge anyone to give it a go. We stayed for 2 nights after doing the Magome to Tsumago Nakasendo highway and i honestly couldn't think of a better way to relax or rave about it more!

It feels that the hotel really tries to give the most authentic Ryokan experience, which is great! The staff were really helpful. They will pick you up from the train station for free, it is only an 8 min walk but handy for luggage. You can ask the tourist information desk in the station to call them if you don't want to make an expensive mobile phone call. They drove us to the monkey park for free, which is also walkable if you prefer. The rooms are clean and spacious with an excellent view. I am no expert but the rooms are authentic Ryokan style with tatami matting, Japanese style futons and a green tea set. There are Yukatas provided for wearing to dinner. We went half-board (I'm not sure if you can do anything else) and they provide a very authentic Japanese dinner. I am open minded about food and not fussy and I had spent the previous two months in Japan eating Japanese food. However, the dinner was challenging for a western palate (you do not get to chose what you have for dinner). The food seemed to be high quality and we were glad to have the opportunity to immerse ourselves more into Japanese culture. We chose the western-style breakfast which was fine.

We had a very enjoyable experience at our first traditional Ryokan in Japan. The staff goes out of their way to ensure that guests are getting the most out of their stay. For us, an Australian English-speaking staff member named Mitch was very helpful in making sure we were taking care of. He mad sure we had meals ready at the correct times and explained previously unfamiliar procedures at this style of accommodation. He also helped us plan some local activities during our two-night stay. Our favorite parts of our stay in Yamanouchi were the snow monkeys, the private rooftop onsen, and the dining experience. The free shuttle service to the monkey park was a great convenience, though we elected to walk back to experience some of the local flavor of Yamanouchi (which we found really cool, despite many other reviews describing the town as depressing... albeit the town was very quiet while we were there). The rooftop onsen at Biyunoyado is totally worth the nominal fee... we used it twice and it was a comfortable way to experience an onsen. Finally, the food at Biyunoyado was anazing.... a really cool way to experience a broad range of traditional Japanese foods. If we return to Japan in the winter, we'd absolutely return to Ryokan Biyunoyado in Yamanouchi!