リクソス アルマトイ ホテル

接客がとても気持ちいいホテルでした！

ビジネスの後、プライベートで3泊しました。セキュリティーも他のホテルに比べ固く、ホテルのStaffも大変感じよかったです。スパもよく、朝食もGOODです。現地の友達も、ALMATY No1と言ってましたが、その通りと思います。お勧めです

Awful hotel. Hated

Es un hotel con muy buenas instalaciones públicas como el lobby, restaurantes, gimnasio, tiendas; pero las habitaciones están terribles, alfombras sucias, las ventanas no cierran, se inundó la regadera, la luz funciona mal y el aspecto general dentro de la habitación es muy vieja y descuidada. Hice un reporte en front desk y solo ofrecieron una disculpa , terrible experiencia .

We enjoyed our stay. Everything was in walking distance and getting a taxi was super easy.

Esperienza positiva, se non fosse stato per l'acqua appena tiepida e dopo averla fatta scorere diversi minuti nella doccia. Un hotel 5 stelle non può avere di questi problemi. Personale gentile e ristorante carino. Grandiosa la SPA

Hotel imponente e camera silenziosa. Personale gentile, tuttavia alcune problematiche come non avere l’acqua calda per la doccia ha compromesso un giudizio più positivo del soggiorno, che nel complesso è stato piacevole.

What a bizarre experience.

I don't understand why they charge the amount they do for a night. The hotel rooms are old, smelling, towels look like a floor cloth. Bed linen is so cheap. Staff is just ok. 400 euros per night for this? Disappointed

We enjoy our stay!

The lobby is absolutely stunning! The hotel has great room service, spacious rooms, easy to walk to popular locations from, and a very good stay in general. The staff was exemplary.

The staff were very attentive and professional. The condition of the property and rooms was excellent. We also really enjoyed the quality and selection of the breakfast. I would stay here again.

Great hotel in a very convenient location, will definitely stay there again

I got severe food poisoning from breakfast. The food was Luke warm rather than hot (chicken, sausages etc) I suggest that the hotel focuses on ensuring the food temperatures are correct as I was severely ill from this

Stayed here twice, bookending a week-long hiking trip in SE Kazakhstan. A new, fully appointed hotel-a little further from the city center than the big Soviet-era hotels, but still within easy walking distance from most major city attractions. Hotel was very accommodating for me around very early arrival and very late departure times.

This hotel is 5 stars in name only. The hard product and service are 3 stars at best. While the lobby is opulent, the standard rooms are dated and in dire need of a remodel. The room assigned to me had stained carpets. The mattress was too firm, and the top bed sheet had small holes on it. Upon arrival at 4:00AM, no one from the bell desk staff offered to assist me with my luggage even though there were several of them just milling around by the entrance. If you order room service, you had to pay for your items at the time of delivery (no room charge!). On a positive note, my orders were delivered to me exactly within 30 minutes as promised. The friendliness and professionalism of the staff were inconsistent. Some were outstanding and others did not want to be bothered.

Check in only at 2.00 pm Long waiting time Rooms old. Need refreshment

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Rooms require renovation but overall it’s a good option in a comfortable location

Good