ラディソン ブル ホテル ナイロビ アッパー ヒル

２日目に外出先から戻ると、2泊で申し込みし支払い済みにもかかわらず、フロントで「1泊しか受けていない」と主張され部屋に入れてもらえなかった。１０分後確認がとれたが、謝罪もなくキーカードを渡された。 ヘアドライヤーが部屋になかったため、フロントにお願いしたが、届くのに３０分以上要した。 これまで当該アプリで多くのホテルを利用してきたが、最悪の気持ちだった。 ホテル自体は清潔で部屋も良かっただけに、とても残念だった。 次回、このホテルは利用しない。

I stayed this hotel for almost 2 weeks in total. Room and facilities are ok. Especially the receptionists need to be improved. Checking in and out took so much time though room was prepaid and no extra charge.

Stayed a week on business trip. It was under renovation when I stayed. Clean and comfortable room and they have good breakfast too.

Extremely cozy and nice place- Can’t say anything else

Very friendly and helpful staff. Quiet room. Great stay.

We had a wonderful stay.

Hotel, room and the overall ambiance and atmosphere was great. First time visitor but will be back Staff friendly and service minded ... all fantastic

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Clean

This property is set away from noisy traffic or City noise...a great view of Nairobi's South East ....makes having meals and drinks in the veranda magnificent in good weather.

Good food and beverages, rooms were comfortable and staff went out of their way to help guests. I felt safe here.

Restaurant staff was inattentive and food was meager. The breakfast was poor, especially for the price. Room was nice and clean.

The room was clean and the bed was so comfortable. We experienced amazing service throughout the stay. We also used the spa and it was incredible.

Clean and quiet

Wow! What a hotel! Loved everything about it!

Excellent Facilities with professional and friendly staff. Great restaurants!

Overall good. Bed is comfortable. Breakfast has good variety and the view at restaurant is beautiful. One issue is shower screen which cannot effectively block shower water.

Modern comfortable hotel.

This is a very nice hotel. We underwent a thorough security check at the gate which was very comforting. Inside is very plush and luxurious and the staff were excellent. We were offered hot towels to clean our hands and a refreshing drink of fruit-infused water and fruit were available. We stayed in the executive twin bed room as an upgrade and we were shocked at the quality and ambience of the room. The single beds were very narrow and uncomfortable, more the size of camp beds and not what you would expect in a hotel of this standard. Poor lighting/room gloomy. We ordered room service on the furst night. Room service was inedible - lamb chops too salty and fatty; mixed veg was dripping with salt; mash was lumpy. The lunch buffet was very nice with a wide selection of dishes. The pineapple crumble was so good- heavenly! All the staff were nice, friendly abd professional.

I like the food options and the staff are wonderful