SureStay Hotel by Best Western Vientiane

以前にオープン時に3回程宿泊実績が有ります。 以前に比べて、フロント周りは良かったと思います。 朝食会場は、混雑していて席を探すことが大変。 また、1日目は朝食の卵料理のオーダーも来なかった。 部屋の清掃は、15時過ぎに来ましたが水以外の補充が有りませんでした。 貰いに行くと、嫌そうな返事での対応でした。

シャワーの温度が安定してない。急に熱くなる

접근성, 청결, 조식, 직원친절등 매우 우수했으나, 세면대 배수등은 조치가필요합니다

We thoroughly enjoyed our stay here. Great location and great views from our balcony. The staff are all amazing, everyone was so friendly and attentive. Our Deluxe room had everything we needed and more. Very well managed and cared for hotel, might be one of the best in Vientiane. Wonderful!

This is a very good hotel - clean, and excellently located right in the heart of the Vientiane. The rooms are spacious and very comfortable, perfect for relaxing after a day of exploring the city. Be sure to visit the rooftop bar for a pleasant experience with beautiful views of Vientiane.

Nice place. Would recommend.

Road construction

친절하고 깨끗한 호텔입니다

Close to river

Good hotel. Check in was stressful s the young man could not find my reservation for over 5 minutes. It seemed that he did not quite know how to read English.

The property has an excellent sky rooftop bar and restaurant. I enjoyed a number of evenings watching the sun go down. The staff were warm and engaging. Most enjoyable stay

Hotel location, staff service and cleanliness are very good plus good selection of dishes for breakfast.

I stayed here 3 weeks, and overall experience had been exceptional. The room was clean, and there was a variety of breakfast options. The staff were courteous, friendly, and accommodating to our requests. I highly recommend this hotel as it’s a quick walk to the Night Market and a few blocks from the Night Food Market.

Very good value stay at a great location. Will stay here again.

This hotel is a wonderful stay for my fiancée and her parents to stay in. It is close to night market where I enjoy shopping with my family. I would love to stay at this hotel again.

여행자거리에 위치하고있어서 걸어서 여행하기 좋왔고 호텔 컨디션과 조식도 청소서비스도 만족한다

Great services and amenities. Locatec in the heart of the city. Walking distance to almost everything

If you like rollercoaster rides, you’ll love their shower. One minute it gives you burning hot water then it turns to solid cold shower. It happens every few min. Inside the shower was rusty and mouldy. Front desk ladies and the lady manager need to learn hospitality attitude and services from their serving staff. Servers from bartenders and breakfast people were very nice except those rude cold ladies at front, especially the middle aged manager. When I asked for a late check out, one lady wanted to charge me. I then asked another gentleman later again who allowed me to stay a little longer.

At check in, front desk lady requires CASH deposit of 30USD. When I only had 20 dollar bills, she just kept 40 because she didn’t want to give me a change. She then asked me some questions that made me assume this hotel is often used for “funny” business with some unwanted overnight guests. Of course someone like me with a US passport, a solo female Traveller who is obviously married, who looks more Asian than American couldn’t possibly be booking an “executive”room all to herself. Good start. AC worked like a champ. Sloppy housekeeping. Breakfast had limited selections but they will make eggs if you ask. Bar upstairs is very nice but can get loud. I would not stay in their suite which is on the same level as their popular bar (I made that mistake in my previous trip in a similar hotel setting). When I first saw the tv listing inside the remote box (shown) was very nice except the info was incorrect. To me, their view of “service” is “what can we get away with” rather than “how can we better serve our customers.”

This hotel is flawless! Everything exceeded my expectations, from cleanliness and service to location. I'm truly grateful for the comfortable and delightful stay this hotel provided.