Imperial Hotel

チェックイン時のスタッフのサービスからすべてが問題なく、部屋も問題なく、清潔で広々としていました。

値段の割に部屋の状態が悪かった。禁煙なのにタバコの臭いが残っていた。

ショッピングモールに隣接した便利な立地のホテルです。部屋は快適で清潔でした。

改善点：朝食の種類が少なすぎる。部屋がゲスト用エレベーターからかなり遠い。

ホテルのサービスは非常に満足のいくもので、清潔で快適でした。

アプリを使用して予約するのは素晴らしい体験です。これまでいつも使用していたどのプラットフォームよりも優れています。

Worst experience and not worth. I paid Rm800+ for excutive room 2 days. The good thing is the hotel is strategically located, easy excess to shopping mall. The room is big and clean BUT its old, looks gloomy and had unpleasant smell like old furniture smell. This is okay and manageable. But the worst was the bathtub was clogged and leaked, made the whole bathroom floor wet. They changed my room but same issue again! Although bathtub was not clogged but I guess leaking, the bathroom floor still got wet although not as bad as 1st room. I had difficulty sleeping and body aching since the bed was too hard with little sound 'krik krik' (room 2313-old wing). Oh my God, I cannot accept this kind of condition for the amount I paid. Food? Hmm was so so only, not much varieties and quality is bad especially for deserts/bread. Overall regretted, will never stay again and I would rather go for other hotels, offering better price and comfort as well varieties of food. Based on my experience, I will not recommend this hotel to anyone, thank you