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La comida es excelente, todo está muy limpio y bien cuidado y su personal es muy amable y servicial Hotel muy recomendable en especial para relajarse

Es una propiedad muy bonita y su personal muy amable. Mi única observación es que cocina es muy tardado, quiza puedan mejorar el servicio en ese aspecto.

Excelente Lugar…. Instalaciones muy cómodas y personal muy amable y servicial

Cuartos muy viejos falta renovarlos

Excelente servicio y el hotel muy bueno ! Sin duda regreso

Old, dirty, nice staff.

La tranquilidad del lugar

Fue nuestra 4a visita a Casa Velas Vallarta, en esta ocasiòn, los alimentos y bebidas del club de playa estuvieron pèsimos, se nota decadencia general en este aspecto en general, oferta y variedad gastronómica limitada no es como era antes. Buscaremos una nueva opciòn cuando regresemos a Puerto Vallarta.

They had an amazing restaurant md great pool! The private pool for my room was fantastic as well. The service was amazing. Included in my stay was access to their other resort with more dining options, pools, and a private beach AND access to Tau Beach a 21+ only beach with a restaurant two jacuzzis and a pool. I was very impressed!

Adult only

It was such a lovely and restorative time!

We had an incredible stay. The food was stellar for an all-inclusive. Absolutely beautiful experience. The beach club is a short drive away, but the transportation is like curbside assistance. Concierge is so helpful. It was really nice. Will go back!

Best staff around. Shout out to Armando and many others for making this the best honeymoon my wife and I could have dreamt of!

Everything about this property and the staff is excellent. We highly recommend it.

Propiedad muy bonita. Su servicio de restaurante con muchas oportunidades para mejora. Súper tardado el servicio.

Tau Beach club staff was the best! Carlos, Rigo, Jesus, Enrique..to name a few.

Increíble servicio, hotel para adultos mayores, por lo q paz y tranquilidad son la característica, pero animados con música en vivo diariamente. Lo comida muy buena y excelente calidad, solo desayunos podrían mejorar.

Excelente servicio!

The menu was very limited, and not at food as it was in our prior visit. The staff was amazing and it was very clean but some things need a refresh to bring it back to the best resort we ever stayed in.

The hotel is located in a fantastic area in the Marina district, offering a convenient location (though NOT on the beach). However, the rooms are in significant need of upgrades. Everything—from the bathrooms and faucets to the flooring, windows, and overall decor—feels outdated and worn. When we first arrived, we were assigned a room on a lower floor beneath the lobby level. Unfortunately, the room had a strong damp and humid smell, which made it very uncomfortable to stay in. We requested a move to an upper-level room, and the staff was very accommodating. Although they informed us that the bathtubs in the two upper available rooms were not functional, we still opted to move, as staying on the lower floor was not an option. The highlight of our stay was definitely the restaurant. There’s only one on-site, but the food quality for breakfast, lunch, and dinner was outstanding. Drinks were excellent as well, made with Don Julio tequila. The dining experience truly stood out. Another fantastic feature was the spa. While the massages were not included in the all-inclusive package, they were well worth the cost and added a relaxing touch to our stay. In summary, while the rooms need considerable updates, the excellent food, accommodating staff, and luxurious spa ensured we still had an enjoyable experience overall.