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Clean room, staff was very attentive to our needs. Loved that they let you borrow towels for the beach! Cute hotel!

I only stayed here for one night on my way back to Cancun, but I wish I could have stayed longer! The staff were incredibly friendly and helpful, the hotel was beautiful, the room was spacious, comfortable, and well-decorated, and the balcony was a wonderful place to relax. The location is extremely convenient: an easy walk from the ferry and bus terminals, and steps away from a multitude of shops and restaurants, as well as a small section of public beach which is perfect for watching the sunrise. My only notes are that the stairs are rather steep (and as seems typical for Mexican hotels, there is no elevator), and that the balcony railing for my room felt a bit wobbly and unstable. Still, it was a wonderful experience overall and I will definitely be coming back on my next visit to Playacar!

Wonderful staff, clean room, great location. The only thing we didn't love was being on the main floor, next to the pool, but once we asked to move to a balcony room, we were very happy. It's not fancy, but it's comfortable and for the price, it's a great, central location close to the beach (though at high tide, you had to walk around to get to a larger beach whie we were there),

Very friendly staff, nice location near 5th Avenue…

The most excellent place to stay. Highly recommend this beautiful boutique hotel. Steps to la Quinta Avenue and to the beach. Friendly staff and you will never go wrong for the price. A little noisy from the bars near by, but i didn't mind. Definitely will come back again.

El servicio y la atención son muy buenos! La ubicación es muy conveniente y está a pocos pasos del mar, sin embargo el precio (si bien se trata de un hotel boutique) es algo mayor a lo que se recibe en cuanto a instalaciones; sería bueno remodelar o renovar un poco los cuartos🙏

The perfect location to stay at Playa del Carmen. Wonderful service and helpful staff. Clean and charming rooms with all the amenities, steps to la Quinta Avenue. And 2 minutes walk to the beaches. Highly recommend at good price.

esta bien ubicado. no recibi ningun beneficio vip

El lugar es tranquilo, seguro, muy amables, si me volvería a hospedar aquí.

The manager was super nice and friendly. Cool place overall.

Todo súper!

I truly enjoyed my stay at the hotel. The staff were incredibly friendly, attentive, and even called me by name, which made the experience feel very personal. The location was perfect—just steps from the beach on one side and Fifth Avenue on the other. I will definitely stay here again!

Very friendly and courteous staff. Great location.

A wonderful boutique hotel. Nice and comfortable rooms. Esteps out to the beach and La 5ta avenida. Definitely will come back again.

La cacophonie le soir à cause d'un bar. Mais c'est comme ça partout à PDC.

I will definitely be back. The hotel is close to all the restaurants and entertainment on 5 Ave. The staff was super friendly and helpful. A extra special thank you to Mery who always had a smile and was super helpful.

Es la segunda vez que voy a este hotel, la primera vez solo y en esta ocasión era para celebrar un aniversario de bodas por lo que trate de ponerme en contacto con el hotel para decorar la habitación a lo cual NUNCA , mandé primeramente un correo e incluso llame por teléfono a lo cual dijeron mandarían un correo el cual ya regrese y aun no llega.

Good location ,clean place need improvement on furniture but overall good for the price.

El personal muy amables.

This is a well kept older Mexican hotel. Boutique ish... It is very well maintained for it's age but has some quirky aspects like the stairwells. Small and twisty. If you have mobility issues you may want to consider another hotel. The pool is upfront and on the small side. But beyond that this was an excellent pick. Sergio at the front desk was great at check in and every time we came back from outings he made us feel very wellcome. The rooms are a typical size with comfortable beds. Good air-conditioning, hot water, Smart TV's and good wifi. The doors have a standard key with a massive "K" attached to them. LOL But we just left the key with the front desk everytime we went out and picked it up when we got back. This was never an issue with the 24 hour front desk and kind workers. The noise from the stairwell and surrounding area does creap in at night but it was nothing that kept me awake or woke me up. Centrally located and only one block from the famous 12th ave party street it was surrounded by good restaurants and bars. 1 block to the beach and 15 min walk to the Cozumel ferry. When you book this hotel understand that it is an independant older Mexican Boutique hotel and not a Major Hotel chain hotel. If you do you will love your stay here and not sweat what it might not have when compared to the big guys.