TAGO Tulum

Gorgeous, well appointed rooms. Incredible, professional, helpful staff We booked three rooms and stayed four nights I wish we could add more stars. We will be back again and again

Room was very clean and spacious. Great shower! Every night the staff close the curtains and leave a little dessert which is a nice touch. My only feedback is the beach needs more umbrellas for shade and sometimes the sulphur smell on the beach is quite strong. Staff are kind and helpful.

They didn’t bother cleaning the beach, we had to go to other resorts daily just to enjoy the beach. Food was overpriced and terrible. Our personal pool was dirty and the ceiling on the patio collapsed into the water. Save your money and go elsewhere

Perfect view.Delightful staff.

Very nice. Cleaning was spotless and staff really courteous

I had an amazing stay at Tago Hotel! The staff was incredibly attentive, especially Andrea, who answered all my questions in English since I don’t speak Spanish. She truly made everything easy and welcoming. The food at Tago was delicious, and the nightly dessert delivered to our room was such a special touch—we looked forward to it every evening. The restaurant that’s part of Tago, right on the beach, was perfect for our beach days. The views were the best on the beach, hands down. The whole place has a quaint, boutique feel while still offering all the big-hotel amenities. We also loved the restaurant Fara Fara. They made sure to get to know us, checked on us constantly, and the service was amazing. The food was the best—everything wholesome and cooked on the grill. We tried the ceviche, fish, steak, and the potatoes, sweet potatoes, and carrots… all absolutely to die for. Joshua and Rick were incredible. Overall, Tago Hotel exceeded our expectations. We can’t wait to return!

This was our first trip to tulum, and without a doubt, if we return, we are going to tago tulum again! The hotel is absolutely gorgeous, it is calm and peaceful, the rooms are stunning, very clean, and can't forget the staff too! - they are all so welcoming, attentive, friendly and helpful. We ended up staying for dinner and breakfast way more times than expected because we loved the vibes, the service and the food so so much!! Perfect hotel if you ask me! Thank you Tago!

Piece and quiet; stunning views, clean room, super responsive staff and stunning sunrises right out of my windows

The staff were extremely friendly. Especially grateful for Emmanuel who was a major help throughout our stay.

Habitación amplia. Tuvimos un problema con AC, sin embargo lo resolvieron cambiándonos amablemente de habitación. Limpieza dentro de habitación muy buena, sin embargo en balcones y alberca con algunas fallas. Personal muy amable, poco capacitado.

Staff were great, our family of 3 had a great time. Really relaxing. the rooms are awesome. A good friend of mine said it best: "Cancun is just another US state" - its a shame that Tulum in general is so expensive. To come from Sydney and find that food and drink is basically the same price as back home is a bit disappointing. If we go to Mexico again it will have to be a not so touristy part.

Todo excelente, la habitación hermosa !! Mucho insecto por estar en plena naturaleza !!

Everything good

The food here was very overpriced for the mediocre quality, especially breakfast. The sargassum on the beach was creating an unpleasant odor. I understand that it is impossible to control nature however if there would have been minimal effort by staff a lot of it could have been cleaned up and the beach could have been enjoyable. The service received while at the beach was poor. In sum I don’t think I would stay here again.

We arrived at Tago around 1:30 and weren't sure where to park so we went to the lobby and asked. He told us to park next to the building which only has about 4 spots. Check in isn't until 3 but they were able to accommodate our earlier arrival time. When checking in there are pictures of a topless woman behind the desk which seems out of place. As soon as you leave the front desk area there's sand everywhere. It's a sandy path to your room. When we got to the room I noticed the picture of naked people above the toilet and that the 2 extra locks on the door didn't appear to work (not even the chain). There also isn't a do not disturb sign. We asked the front desk how to turn on the pool and he said he'd send a guy over. About an hour later my husband called to say we didn't want it turned on any longer because we didn't think it would take someone that long to begin with. For some reason he comes to our room with the pool guy, unlocks our door and just walks right in without knocking. The Ocean Front Suite is large however the furniture is beat up (the outdoor furniture is rusty), the glass doors don't seal very well so you can hear the music, dogs barking and road noise, the wifi is hit or miss and we had a scorpion on the curtain. We had 3 nights booked but only stayed 2. Wasn't expecting toddlers since Expedia says guests under 18 are not permitted at this adults only property and you couldn't even enjoy the beach because of the rotting sargassum stench.

So the room were spectacular. The service fantastic, the food was delicious an the cocktails out of sight. the only thing that was a surprise is that when we wanted the outdoor pool was not always available. Of course the pool took about an 1.5 hours to get heated, but when we requested to have it turned on, we were never alerted that they would not end up doing it. So after a beautiful romantic walk back from dinner the pool was cold..... A bit of a Debbie Downer since the pool is used in high lighting the property rooms. I would still stay there again, but would ask for them to contact us if they will not be heated after we asked. The beach club was more then comfortable. EVERYONE went beyond the usual for great service. Other then that, we had a magical time. Thank you Tago Tulum

Everything was amazing from the time I arrived until the time I left

We have an amazing experience, super recommend it, everything clean and the staff super kind, very good location

The hotel was fairly nice but the surroundings and smell from the beach was awful. The beach looked horrific because of the sludge and seamoss, which I assumed created the awful smell. There should be clear notifications posted on the hotel site regarding the beach area so that travelers are aware to ensure the stay is accommodating for them. You definitely could not enjoy the beach or the view

Great staff and accommodations.