TAGO Tulum

Me quede en abitacion 3 y quede enamorado del lugat el de recepción era un hombre muy attento y ayudo mucho

I went with my partner and we loved our room. The food at the sushi bar and tago restaurant was really good. Staff was so helpful and friendly. They gave us tun down service every night with sweet treats. The shower was the best shower out of the 4 hotels we visited on this trip. Great water pressure, spacious and the quality of the water was so good. Skin felt smooth and not dried out. They offered wash clothes, robes, slippers, toothbrush and toothpaste. If I had to offer a critique, the entrance of our room was underwhelming. It was not very clean or appealing. It distracted from how nice the rooms were. The beach was not usable because of the seaweed. I think they should have someone clean it up. However, Tago was a very convenient location. Will recommend.

The rooms are gorgeous, clean and quite spacious. The service by everyone was excellent and the complimentary evening dessert delivery to your door everyday was a really nice touch. What was not great was we were quite disappointed with the beach area. It looks nothing like the photos that they have on the Expedia listing photos. It’s very small and cramped and it would appear no effort has been made to clear even a pathway to the water with all the seaweed. Many other hotels had workers out every morning at least trying to haul it away. If you are wanting to spend time on the beach at the hotel and that is important to you I would look for a different place to stay.

The hotel is beautiful, we loved utilizing the pool / hot tub. The staff, Emmanuel, was the best, he showed hospitality from greeting us with drinks, taking our suitcases, giving us recommendations, hailing a cab and trying to translate for us. The staff were amazing and the service was impeccable. The room was divine with space and layout. Overall, would highly recommend for a stay. The only downfall was it was a lot of seaweeds on the beach.

Very clean property with amazing staff

Tago SLH has the nicest rooms in Tulum. I love the privacy, friendly staff and nightly treat delivered to my room. Gym, sauna, sushi bar, and private pool etc I will be back again very soon

Beautiful beach with ample seating

Very nice staff, great food and drinks. Adored the room with swim out. Gym was limited, some equipment was out of service which was disappointing. Nice beach location.

Very clean and comfortable rooms. Staff was amazing and very accommodating and super nice and friendly. Bed was comfortable. Breakfast on the beach was amazing. Food at Fara Fara and Remu was high quality and nice to have on site. Overall, very happy with stay at Tago.

I don’t even know where to begin—this hotel in Tago is absolutely incredible. We actually stayed here last year, and we loved it so much that we came back again this year and chose the exact same place. That alone says everything. It has such a cute, chill boutique hotel vibe that makes it feel special and personal from the moment you arrive. The staff makes you feel so welcome and taken care of—everyone is genuinely kind, attentive, and goes above and beyond to make your stay unforgettable. The restaurants are fantastic, with amazing food and a great atmosphere that makes every meal feel like a treat. Everything about this hotel is just over the top in the best way possible—the service, the experience, and the attention to detail. It truly feels like a place you never want to leave. We already can’t wait to go back again. I would highly, highly recommend it to anyone considering staying in Tago.

Sehr schönes Hotel mit freundlichem Service und top Ausstattung. Zwar etwas teuer, aber die Qualität und das Gesamtpaket sind den Preis definitiv wert.

Beautiful space, so serene and calm. Had everything i needed

The view from our partial ocean view suite was amazing! The private pool was perfect temperature to cool down. The area is very walkable, or bikeable. We opted to walk some days but also rented a moped to zip around downtown. The staff was more than accommodating, anything and everything you could want they got for you. The beach chairs, and beds are both great options. There is beach service that I loved while relaxing in the sun you could order a pina colada right to your sun bed. I will definitely stay here again next time we visit. (also they leave you messages by your room for the morning, and night. and leave desserts in your room at nighttime :)

We had the ocean front master room and it was probably the best room to opt for. We thankfully had the sun shining on our private pool. The pool warmed naturally from the sun which made it pleasant. Very clean. The other rooms with pools did not look like they had much sunlight. There is a small additional fee upon arrival that you pay(70USDfor us during the five night stay). Expedia gave us credit to use there which was great. The valet was very good. They offer a free welcome drink at arrival which was a nice touch after traveling. Just ensure that if you pay cash or leave a cash tip, keep your receipts. I tried to just use credit card and did not apply food or beverages to my room. The staff were nice and friendly and helpful. Still, people try to make extra money so just keep a record of things. The beach area was smaller but very clean and no seaweed where TAGO is located. The resort next door had a very nice restaurant and dining with ocean view inside or outside (highly recommended for vegan options. Just specify dietary restrictions). Tago only has a couple vegan options. Overall, we loved the suite. It was cozy and clean with a gorgeous view. Just note to not drink the shower or tap water but the hotel provides filtered water and you can make requests on WhatsApp.

Beautiful room, great spot on the beach--- staff are kind and attentive.

Staff was very good. Small things were not up to par. For instance, no Kleenex. First day there was no hot water but this was corrected when we notified the staff.

Schönes Zimmer, zuvorkommendes Personal.

Great stay at TAGO Tulum from the gorgeous room with pool to the incredible people and fabulous food! Special shout out to Andrea, Blanca and Noel for making my stay unforgettable!

What a great hotel! 20 min walk to the main action in Tulum. The jungle suite was spacious, and the private dip pool was hard to beat. The service and staff are great. I’d stay again. I’d otherwise give 5 stars, but the staff gives mixed messages about how the Expedia credit works. It lead to the on site (but unaffiliated!) Fara Fara restaurant staff lying to us and telling us that they were included in the credit multiple time up until the moment the bill came. I needlessly spent money at that restaurant, starting my vacation off on a bad note. The hotel could be better about explaining what qualifies for the credit AND ensuring that unaffiliated restaurants do not lie to guests to scam them out of money. The hotel will not refund you for this, only keep open the existing unused credit for their affiliated services.

The room was beautiful, clean and spacious. There were a few issues such as the shower leaked out of the glass door, there was a leak under the sink onto the floor(which was repaired right away), and they had to change out the room safe as it would not work(which they did immediately). The staff is wonderful from the concierge to the bartenders. Most spoke English and were very willing to help with excursions and transportation. The parking lot is very small and you need to leave your car keys with the valet, as cars are frequently moved around to allow guests to come and go. The pool is the size of a large Jacuzzi without the Jets, but our room had a small pool on the balcony. Neither pool is large enough for swimming laps. The beach is very small, the water is warm, but there is lots of seaweed which detracts from swimming. There are 3 “restaurants” only one of which is run by the hotel. The other 2 are run by outside vendors. The sushi bar was good but there were cobwebs in the ceiling above where the food is prepped and cooked. One night we waited 45 minutes for dinner and we were the only ones there. The gym is VERY small and weights were probably 30 yrs old. The sauna and steam room were nice. There is a billiard room above the lobby with poor lighting, so you need to use during the day. There is a vacant property on one side of the hotel where we noticed a few people “camping” under a tarp with an air mattress and hammock. They did not disturb us.