ジ エクセルシオール ホテル

check the shower because it was clogging. need a convenience store inside

The hotel has a convenient location near a shopping center with food options and a supermarket. The room was clean and comfortable. However, the breakfast had very limited choices. A good stay if you prioritize location and cleanliness over breakfast.

I have read ads about Excelsior a while back but I felt it was too expensive considering its location. This time their price was reduced to a reasonable price so I booked. Other than the fact than parking is separated and there is no walkway to the hotel, all were excellent from well appointed rooms and beddings and very courteous staff.

Very quiet hotel . Very high class . Not many guests . Set up very well for families in terms of kid activities . Cheap rates currently as not well established . Great gym ! Staff were nice . Very transparent payment system in terms of the deposit vs room service charges . I would not hesitate to return . From a scientific/academic point of view a good place to hold conferences etc

Check out process was slow. If you need to catch a flight make sure you plan ahead. Upon check into the room there was a dead cockroach in the room.

Good

I was very pleased with this hotel. The room was clean and the bed was very comfortable. The food was good. The pool was nice and clean . The fitness center was good however towels and water were not provided. I would highly recommend this hotel.

room was spacious dining area full of fly

It was a night as my family and I prepare to back to the US. It is near the airport for convenience.

Amazing

Rooms was big and clean, food was also great and very convenient coz it’s close to the mall.

Good service.Great location and the room was beyond comfortable. Highly recommendable hotel

Big rooms, lovely staff, great value for money

Hotel was in great shape. However, the check in was not great it took a while & I might say the customer service was poor. As a traveler dressed comfortable maybe the reason for feeling looked down. Upon getting in our room, we noticed the toilet bowl was not clean. The food in the restaurant can be improved.

We were in the area visiting family and stayed for 6 days in a two bedroom suite. The suite was elegant and very spacious so we could entertain our many relatives who came over to visit. The hotel staff was polite and responsive whenever we needed anything from help with the TV set to arranging a dinner for about 40 members of our family in the dining room. Our travelling party was delighted by our experience with this hotel, and will stay again the next time we come to visit family in the area.

Friendly staff, especially the Asst. Gen Mgr. I even had a late check out as my flight was in the evening. Rooms were very spacious. Walking distance to a mall.

I commend the staff for excellent customer service. Thank you to all the staff. However, our family will not be staying at this hotel again. The bathroom sink and shower drains are clogged and not draining well. The door keys were not working. Twice I called it in before they fixed it. The food was not good. And small details that would normally be standard in a hotel you have to ask for like toiletries. No cofee or tea in room. You have to call in for someone to turn on the refrigerator. The whole property you can tell is trying to save money in every possible way. We did not have a positive experience at a very sad time as we were there for a death in the family. The staff are the onlye ones I can comment - thank you for being responsive. They did try to make it up by providing us free airport transportation and we appreciate that.

First and last time we stay here. It’s located in a bad part of town, they sweep your car for explosives when you enter the parking lot, then they xray your luggage and you have to go through a metal detector. Crazy! Dinning is limited to a coffee shop from 10am till 7pm. Room is very very basic, one role of TP, 2 towels, no extras at all.

I recommend the Chef & his staff, whom he takes pride of providing good for the guests. I was really impress of the breakfast buffet (though not a lot of options) but still better to some of the hotels we’ve stay so far in Las Pinas. Also the 2 receptionists that took care of our check out process. They are both friendly and made our check out easy.