ベストウェスタン エフェクト エクスプレス クラクフ

Bad heating

Room was fine, bed was very uncomfortable and the elastic on the mattress protector was broken meaning the under sheet was wrinkled and came away from the mattress. Overhead light constantly flickered. Swimming pool was lovely, reception helpful and welcoming. Breakfast plentiful.

The staff were very polite and willing to help. We checked in at 2am and they organised our taxi for 5am.

Despite having requested a room cleaning, when I returned back around 4:00 PM, the room still hadn't been made up (with the "make up my room" sign still attached to the door). I requested a cleaning, specifying that I would be going out again for a couple of hours to the SPA Center, and they assured me the staff would come immediately. When I returned, the room still hadn't been cleaned. I went back to reception, and the staff was even rude, claiming that the hotel was full and that the cleaners would be working until 8:00 PM! Unacceptable. I will never book here again. Furthermore, the SPA Center shown in the photos isn't inside the hotel, but in an adjacent building. It's certainly close (a 1-2 minute walk), but you still have to leave the hotel to enter another building.

Det var fint og

Personnel accueillant et professionnel. Bon hôtel mais parking payant. Grande chambre confortable mais sale sous un lit. Erreur lors du check-in (chambre déjà occupée) mais résolution rapide ! Petit-déjeuner en buffet immense.

Outstanding breakfast service. Food variety and quality is amazing. Unbelievable water pressure in the shower room is another thing that was surprising to me, hold that showerhead firm or jet propulsion

Great for a little out of the way hotel, easy to get a bolt or uber and 20 min drive to the city. Lovely hotel and breakfast

Fint hotel til prisen. 400 meter fra hotellet kører by bussen ind til centrum

Great property and prompt service

Everything was perfect except not to places to eat close by, but they do have Uber Eats

It was a great location with only 10 min taxi to the airport however it was dated.

The hotel overall is nice, clean and the staff was super friendly. However, what surprised me was that the pool was for an additional fee. I do not know if Orbitz forgot to mention about it or the hotel. Also, no mini fridge in the room was unacceptable. Breakfast was tasty but pricey. The location is quite good, close to mall and convivence stores. Also, be prepare to pay for the parking lot.

The hotel was very good, but they would charge extra for using the pool. The mini bar was more like a box for storing things. It would never cool. The service desk was usually empty. We had to ring the bell for assistance. It was very far from the old town. Once in the old town, it was very hard to find a parking spot.

Für eine Nacht akzeptabel. Etwas abgewohnt, Klimaanlage funktionierte nicht, Spülung im Bad auch nur manchmal. Frühstück im Nachbarhotel, genauso wie das Restaurant. Parkplatz kostenpflichtig. Auf keinen Fall 4 Sterne. Freundliche Mitarbeiter, werde aber nicht noch mal dort buchen.

Hyvä perushotelli, hyvä aamupala.

Very nice

It’s ok

Clean, helpful staff, great breakfast.

Freundliches und hilfsbereites Personal. Reichhaltiges Frühstück.