Casa Capșa is a beautiful historic hotel, and I have no complaints about the age of the building, the traditional furniture, or the carpets. It is a historic property, and I understand that preserving its character is part of its appeal.
My concerns are about things that directly affect guest comfort and safety and that can be improved without changing the hotel’s historic nature.
The biggest issue was the bathroom. The bathtub is equipped with a folding splash screen that does not effectively keep water inside the tub. Every shower resulted in a significant amount of water on the bathroom floor, leaving it wet and very slippery. I requested extra towels to manage the water, and I got them immediately, but they quickly became completely soaked. To make matters worse, the hair dryer is permanently mounted on the wall, forcing guests to stand in the wet area while drying their hair.
The room’s beverage setup was also disappointing. Instead of proper glasses and cups, disposable paper cups were provided. This is a small detail, but it does not reflect the level of quality and attention to detail that guests generally expect from a five-star hotel.
The bedding was another weak point. The linens and overall sleeping experience felt basic and lacked the comfort and quality that are associated with a 5 star hotel.
This being said, the hotel staff was friendly and helpful, and I loved the location.