ザ バルモラル ホテル

素晴らしい心遣い、最高のもてなしを感じさせてくれました。アクセスも便利

立地もよく建物も素晴らしいが、エアコンが不調で、浴室ヒーターは故障しており、修理を依頼したが結局直らず、翌日に直すとのことだったが来なかった。朝食は可もなく不可もなくであった。

フレンドリー、清潔、交通至便でよいホテルでした。 レストランでもおいしい料理を楽しむことができました。 シャワーの使い方が少し分かりにくい以外は、とても満足でした。 We enjoyed friendly services, clean rooms, and convenient locations. The restaurant also offered very nice dishes. Except a little difficulty of using shower, we are extremely satisfied to the hotel.

今回、ジュニアスイートに泊まりました。外見は歴史があり、エジンバラ観光中、随所から見られます。部屋は想像以上に広く、設備も快適でした。お掃除が遅れて部屋に入るのが少し遅れましたが、その間アフタヌーンティーを予約してもらい、また、翌日のレストランも予約してくれたり、全てのサービスが本当に感じが良く、快適なホテルでした！ 一度、スーパーに外出している間に部屋にサービスのため入ったようで、子どもにサプライズがありました。子どもはもちろん大喜びです。朝ご飯もとても満足で、また泊まりたいと思います。

綺麗で清潔な部屋で、素晴らしいサービスでした。 レストランの食事も大変美味しかったです。 建物も外観も大変綺麗でした。 立地場所もエジンバラ駅のすぐ横でアクセスも良く、エジンバラ 城も歩いて行けます。

二度目の訪問でした。子供も一緒でしたがプールでも遊べて楽しめる施設をたくさんリクエストしてくださり本当によかったです。 　 キャッセルビューの部屋からの超望遠もとても良かったです。エディンバラならでは体験でした！

きれいなホテルでサービスも素晴らしい。朝食もとてもおいしかった。エディンバラに行くときはまたぜひ泊まりたい。

11時に着きたましたので、しばらく待つかなと思いましたが、直ぐに部屋を用意してもらい助かりました。受付もドアマンも非常に親切でした。ローケーションは隣が駅なので、移動、買い物、観光にも便利でした。 また泊まりたいと思います。

Everything! Especially how thoughtful the staff were towards my little girl. Outstanding.

The staff and hotel facilities!

Yes

The hotel is beautiful. The temperature inside the hotel is warm, considering the cold and rainy Edinburgh weather, the people cannot do enough for you, and it’s in a great location. The only problem is outside the hotel, it’s very busy because there’s the train stop right there and the bus stop but you’re centrally located so that is great. There are always cabs outside running to take you anywhere. The restaurant, the Number One, in the hotel, Michelin rated, is excellent. They have a great gym downstairs. My only negative experience is when my daughter and I went on Sunday, 2/15/26 for brunch at our hotel, there was a young girl with dark hair and blue eyes who has the hostess. She asked us if we had a reservation and we did not. She asked us if we were staying at the hotel and we said yes. Meanwhile, 90% of the hotel restaurant the Brasserie that we are referring to, was empty. She put us at the furthest table away, in the back corner, by the exit door where it was cold. I said and this is where you’re seating us? She said well it’s Sunday and every other table is reserved. After my daughter and I left 45 minutes later, we had to rush because we had a private tour, 85% of the restaurant was still empty. She never said goodbye to us and we walked past her. Very rude. When people are saying at a five star hotel, and we can afford to stay anywhere, service matters. I would suggest you give this hostess at the at the Brasserie on May 15 at 12 noon a lesson in service

Super attentive & friendly staff

From arrival, through reception experience the room including upgrade Spa facilities and quality of the Treatment, breakfast and afternoon tea it was all wonderful.

Was a wonderful stay, clean, staff very attentive

Everything was quite simply outstanding - staff, accommodation, food and services. This was a special birthday celebration and we were delighted to be given an upgrade to the room we had booked as well as some lovely treats. Staff could not have been more helpful and the room was just perfect. The second daily service is a delightful touch and we appreciated it so much. Thank you for making our whole stay a dream come true!

Cleanliness and th staff service. The best was also comfortable and very clean.

The hotel itself is a bit run down. Our room was without the typical amenities that you find at similar priced - or even cheaper - hotels.

Staff, amenities, and location

Top