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The food and the kids club were both really great!

Everything in hotel was great.

Food was great. Unexpected bottle of champagne for husband’s birthday was a surprise! Thank you Room looked and presented clean. But did need to report small Issue. Pool area was clean but busy at times

Really nice hotel in a quiet area..the room was lovely, very spacious, comfy beds and a huge bathroom area .. the rainfall shower wasn’t very powerful though with was a bit disappointing! The balcony was a great size too with a gorgeous view of the pool area and the sea. The mini bar was complimentary and was refilled every day, along with the water and coffee pods. Breakfast was a standard buffet with a good selection of hot and cold food! The pool area was beautiful and was never crowded and plenty of sun loungers for everyone. The staff were also helpful and pleasant. There was a lovely promenade along the water which brought you into the next little town with plenty of the usuals bars and restaurants. It was about 2.5km but there was also plenty of taxis or the local bus available too. There was also a bus into PDC which took about 40 mins and cost €2.95. The bus stop was right outside the hotel. Overall a lovely experience, nice and peaceful but also close enough to the more lively areas. Would definitely stay here again!

Lovely room with a gorgeous view, regularly restocked tea and coffee, a nice big shower and a great size balcony. The staff were really helpful and friendly and the place itself is in a great spot - handy for both Arecife and Costa Teguise - with some great pools, especially the Royal Level infinity pool. The only real downside is the food in the buffet restaurants. Breakfasts are excellent but I didn’t manage to have one nice dinner - other than my evening out at the Italian restaurant (I think those on the all-inclusive deal get a voucher), which was excellent. Tiny gripe was that my room had an adjoining door to the room next door and I don’t know if the residents in that room were really loud or if the sound just really carried through the door (they may have thought the same about me) but I was glad they weren’t late-night partiers.

The hotel was lovely, nice quiet location but within walking distance of shops and bars. My only niggle would be the evening food selection. I stayed in the Royal section but the food was better in the standard restaurant. Apart from that, the hotel was great, staff were excellent and I would highly recommend staying there

Le personnel est très enviable et les services sont au top. Confirme à la description.

Rooms cleaned every day; staff friendly and selection of food good.

Lovely stay for a solo traveller needing a relaxing holiday, so much to do at the resort & the staff were very friendly and happy to help! Entertainment every night and food was amazing & abundant. Only thing was wish the Olympic pool was free, had to pay €4 per swim

It is a nice hotel with good pool areas, but I felt quite let down by a few aspects. Check-in: I had to wait 20 minutes just to check-in, which isn't what I expected from the 'VIP check-in' promised by Expedia. I was offered water or orange juice, but saw other people getting cava! Staff seemed a bit stressed, perhaps not enough staff available to cope with the number of guests. I wasn't able to get into my room straight away which was a a bit frustrating, but it was before 3pm and they said they'd call when the room was ready. When I heard nothing by 3:15pm, I went back to the desk and found out it was ready. Room: My room was in block 1, and sort of overlooked the lobby. It was so so noisy. After a very early start to travel that morning, I was desperate for a restful night so was heartbroken when at 8pm the entertainment in the lobby bar kicked off. It was so loud in my room, I might as well have been down there in the bar. I had to turn the TV up very loud to compete with the noise! When I complained, reception said they might have another room round the corner I could move to, but didn't know if it was clean yet. I was so exhausted I chose not to, but asked if they could try to move me the next day. They were fully booked so were not able to. My holiday was really saved by my ear plugs. Even after the entertainment and booming music stopped, every sound in the lobby echoed loudly - voices, furniture scraping on the floors. I went on holiday to rest and recharge, and

Les piscine , les boissons all inclusive, l’extérieur, la chambre

Suite Royal rooms were excellent

Hôtel et prestation de qualité. Merci aux personnelles pour leur gentillesse et bienveillance.

Muy buenas vistas del mar y a las piscinas

The room was always lovely and clean The Royal Level food was amazing and always so much choice The staff were always helpful and welcoming

Huge complex about 30-50 minute walk into town. Room was clean, spacious and comfortable but there was a foul sewage type smell in bathroom. Food was good and staff generally friendly. Noise from pool disco was intrusive. Reception staff were not interested. Said it's an active resort so all rooms are like that. Pity

Good experience: - The royal restaurant is generally better at food quality and you get bottled drinks - The swimming pools are well maintained and feel clean - The royal experience desk staff is super friendly and helpful - Evening live music is good - The beach is good to have as a marketing advantage, but it’s not maintained and practically abandoned - Hotel car parking was never an issue Bad experience: - The hotel claims it’s not allowed to reserve sunbeds. If you’re 2 minutes late though (opens at 9:00), you’re not going to find anything available. The “racing” queue starts at around 8:30 and it’s just pathetic. Why does the hotel allow this behavior? See photos. - Dead cockroaches inside and outside the restaurants (not very royal if you ask me) - Very bad outside cleaning in general, stains and just dirty when it gets wet - The bars are supposed to serve food/snacks until 17:30 and the drinks until 18:00. In reality, the food section guy leaves for the day around 17:00 and the cocktails stop at 17:20-17:30 (you can still get regular stuff like soda though) - based on the Goa bar experience - The food choices are not very friendly if one doesn’t eat pork. There were days when 4 out of 5 options were pork. I understand it’s cheaper but some inclusiveness would be appreciated nonetheless Conclusion: good hotel. A bit worn down. Could use some proper cleaning. I wouldn’t stay here more than once. Thank you very much for the warm welcome and the stay!

Family trip, hotel offers many amenities, always something to do, great fitness center, olimpic pool. Yoga, cycling inside pool, water polo, all sorts. Animation team at night was amazing, guys really did keep kids entertained. The island also offers great touristy attractions to see..

Had a great time here. Staff were fab, Hannah and Eva in particular were lovely! Food was very good and tonnes of choice (we were all inclusive). Very nice and secluded beach nearby that takes a little bravery to swim but worth it. The royal level felt much more intimate and way less kids than the main facilities.

Très bel hôtel avec une belle chambre royal vue sur mer. Spacieuse. Les repas étaient très biens de qualité. J’ai apprécié les espaces Royal. Un seul point négatif : le bruit pendant la soirée et nuit