ホスタル ノバ

施設は無人です。 チェックインの際隣の部屋の方に助けてもらいました。

シーツ等が前客が使ったままで、毛が付いていたりとても汚なかったです

良かった点: フロントの方は明るく気さくな方だった。 交通の便は良い 近くにスーパーもあり夜遅くにならなければ便利 悪かった点: 最終チェックイン時間が午後4時は早すぎる 風呂タブの栓が壊れていて湯を貯めれなかった。 シャワー水が飛び散らないようする間仕切りに5-7ミリ程の隙間がありシャワー後洗面周りが水溜り状態。排水も無いのでバスマットを数回絞りながら水を拭き取る必要があった。 受付はほとんどいない為問題が起こっても何も対応してもらえない。 バスタオルは1週間交換してもらえなかった。

7番の部屋の景色悪い

徒歩8分ほどで、観光地にアクセスできるメトロやバス停があります。 ホテルは、清潔で綺麗でした。 受付の人はスペイン語がメインですが、親切に対応してくれました。 出かけるときカギを預けるので忘れないようにしてください

マンションのような外見で、見つけるのに苦労はしましたが、中に入るとシンプルなホテルでした。スタッフの方は英語が通じませんでしたが、携帯電話の翻訳アプリでなんとかコミュニケーションを取ろうと努力してくれました。

オスタルなのに24時間フロント対応あり

観光地からは離れていますが、私たちが利用した地下鉄のMarcat Nou駅までは歩いて10分程なので何も不便はありませんでした。部屋もキレイで過ごしやすく、ホテルの向かいには小さなスーパーもあります。スタッフが大変気さくな方で、親切でした。またバルセロナへ行くことがあれば、ぜひ利用したいホテルです。

Clean and comfortable beds

Habitacion muy limpia. Facil acceso al metro y a taxis.

Good value for money. Supermarkets and shops are nearby. Easy access to public transportation. 20 minutes away from the airport by bus.

Staff: We recently stayed at Hostal Nova in Barcelona and unfortunately had a disappointing experience with the front desk staff. When we arrived, we had six heavy suitcases with us. We were unable to access the elevator to reach the first floor where the accommodation is located. Thinking we might have pressed the wrong button, we went up to reception first to inform them that the elevator was not working and to ask for assistance. Instead of being met with understanding or help, we were told rather bluntly, “It’s not my problem if the elevator is not working. I’m not a technician. I cannot do anything.” The tone felt dismissive and unfriendly. We understand that reception staff are not responsible for fixing elevators. However, we expected a more customer-service-oriented response — perhaps empathy, guidance, or even a simple apology for the inconvenience. Hospitality begins with how guests are treated, especially upon arrival. Unfortunately, this interaction made us feel unwelcome. Room: Clean and comfortable. Ample electrical outlets to use. Shampoo, blankets, towels provided.

Nice and comfortable

Room, no microwave, no small refrigerator, no hot pot for tea or cofee

Nicht teikgenommen

Buena relación precio calidad. Facil acceso

Incrível, acomodação bem aconchegante, ambiente tranquilo e muito limpo, atendimento eficiente.

Nunca haviamos ficado em um hostel foi a primeira vez e aprovamos. Muito limpo e organizado, quarto espaçoso e confortavel.

Check in was extremely confusing and difficult. You had to call a number for check in. We talked to a gentleman with very limited understandable English. It was extremely stressful. There were others trying to check in at the same time with the same issue. Finally another guest who had already gone through it helped us a bit. There was no one the next morning available to pay our local taxes to. We had an early train and no staff was at the property yet.

Easy to check in. Easy enough to find the area but the actual entrace less obvious. Good coffee in "kitchen". My only dissapointment was location. A 25 min walk from Sant Train Station rather than the misleading 5 min adertised walk which is to a local metro station that was not very useful. It quite a way out of town. There are shops and places to eat nearby. The accommodation was ver quiet. We slept well. Very clean and neat. Towels changed daily.