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Definitely not a 4 star hotel (3 at best!) Staff were all lovely and the hotel is very large but rooms and facilities are dated. Lots of broken tiles etc around the pools. Pool areas not cleaned very well at all. Sun beds and parasols broken. Plenty of food but average for all inclusive. Dirty lifts, broken buttons and a bit of a nightmare to navigate with young children in prams if you were on the top floor like us. Not somewhere we would return.

The restaurant had a vast choice of food with varying themes across the week. The pool bar also had a small selection of food that was ideal for children or a snack. The beds were comfortable and made/changed daily. The pool areas were clean with enough available sunbeds for all. The hotel could do with a coat of fresh paint and the fact we couldn't get late check out was annoying but we would still goe back.

Love the all inclusive option and the activities offered. Many diff pools to choose from. It ddnt feel crowded. Staff is amazing and service is fantastic.

Lovely hotel

El hotel en general bien, no tiene mucha vida alrededor. Los camareros del comedor muy distraídos en general

It was very nice and convenient. We did not like the food option that much.

Rooms were poorly cleaned, my sink had the same hair and bit of toothpaste of the whole stay. The whole hotel looks like it’s falling a part and staff are rude and most don’t know English so just ignore you

STAYED HERE A FEW TIMES NOW GREAT AS ALWAYS

Hotel was lovely and big. (To big for my liking) hotel room ok extra charge per day for tea and coffee etc. Local.to the shops and restaurants. Would i stay there again. No

Decent hotel but for a 4star you don’t expect to pay extra for pillows if you need more or blankets. Good for families as facilities were good but for a couple in their 60’s thought the hotel was expensive. Habe recommended to friends who have children but not older couples

Sarebbe eccellente eccetto il personale di servizio nel ristorante, sarebbe da migliorare

Good Valuevfor Money Food Was Good & Lots of Variation.. Very Helpful Staff.. Hotel Dated but Value for Money Overall... You Get What you Pay For

Lovely hotel. Staff amazing and always polite and friendly Good food

Great Value for Money Staff Excellent Good Choice of Food & Plenty Of it Al inI all Great Value Hotel A Bit Dated Found Nice Quiet Area on Adults only 5th Floor But Children Still up there in Adults Area. SOO should Re-Appraise that with it Saying Adults Only Good Varied Entertainment but too many Children Running around.for us But. You get what you pay for.. Soo All in All A Nice 3 Day Break for Our Wedding Anniversary & Valentines Day. Thank You For The Bubbly Sent for our Anniversary & Chocs for Valentines Day.. A Nice Touch As i Said Before

Vacanza con la famiglia. Questo hotel non merita le 4 stelle: al massimo sarebbe un 3 stelle mediocre. Conosco bene Tenerife e la Costa Adeje, e questa struttura è nettamente inferiore agli standard della zona. Le camere? Per 2 giorni su 7 non sono state nemmeno rifatte. La politica plastic-free obbliga gli ospiti a girare con una bottiglia personale per avere acqua, anche con l'all-inclusive. Le aree comuni sono sporche e trascurate, mentre lo staff, spesso scortese, rende il soggiorno stressante. Ho assistito a litigi frequenti tra clienti e personale. Il ristorante è pessimo: cibo di bassa qualità, stoviglie sporche e una gestione caotica. Durante la cena di Natale, sono mancati i piatti puliti per 20 minuti. Le piscine? Solo una riscaldata, minuscola e insufficiente; le altre impraticabili in inverno. L'unico lato positivo è la posizione centrale, ma non basta a compensare il resto. Scegliete un altro hotel: Tenerife offre molto di meglio.

3rd STAY VERY GOOD, AS BEFORE

My stay at Jaccaranda was some what disappointing . The cleanliness was not good, pool area is unsafe - very slippy, food was varied but Luke warm if not cold most of the time. Staff very friendly. The noisy was unbearable every night. People jumping in pools at midnight then shouting, parties and music very loud from rooms. Would not stay here again!

Bella e pulita

The customer service was very poor

OTTIMA STRUTTURA, PERSONALE GENTILE E ACCOGLIENTE - SERVIZI BUONI CON POSSIBILITA' DI PRENOTARE CAMERA DI CORTESIA DOPO IL CHECK OUT