ホテルTHBランサロテビーチ

disappointment regarding our recent stay in Room 2318, beginning January 30.Upon check-in, I specifically requested a room on the ground floor. The desk clerk declined the request but assured me that the lift was fully operational and accessible. Unfortunately, this was not the case. The lift was out of service for ten days of our stay, either due to mechanical failure or being taken out of service by housekeeping staff. This created a significant physical hardship for us. My husband has had both knees replaced, making stairs an incredibly difficult and painful task. What we found most distasteful was the lack of empathy or solutions provided by staff. Every time I raised the issue of the broken elevator: No effort was made to relocate us to a ground-floor room. No alternative assistance was offered. No communication was provided regarding when the lift would be fixed. Had the issue been a matter of room pricing, I would have gladly paid the difference to ensure my husband’s comfort and safety. Instead, we felt ignored. While we love the island and plan to return to the area, we will not be returning to this hotel. hotelstayi hotel again.

Great location great staff

Staff were brilliant. Room was excellent. We were given an upgrade. Food was good with excellent variety. Location was excellent, very central and easy to get to beach and local amenities. We are hoping to go back again.

Excellent location. Very helpful staff good facilities. Very large and comfortable room

Nice room kept spotlessly clean daily by pleasant maids. Nice big pool. Excellent location

Non abbiamo usufruito di nessun extra, possiamo solo dire che ci è stato offerto un alloggio di qualità superiore che ci ha soddisfatto pienamente. Tutto il personale gentile e disponibile. Siamo stati molto bene! Volendo trovare un difetto: l'ascensore fuori servizio in caso di pioggia, in una struttura simile sarebbe auspicabile uno più moderno...

Room wasn’t as advertised falling apart in poor condition and mould all over bathroom Food was all inclusive don’t bother it’s better eating out tasteless and poor quality

quiero resaltar la amabilidad del personal y en concreto los camareros del restaurante de la noche .

Great room and facilities. Excellent staff and great breakfasts

Clean, with pleasant staff and great breakfast options

The staff very good my wife fell and injured her leg 2 weeks befor while at an other hotel spoke to main desk gave us a ground floor room with a power point outside room for charging buggy. Room was perfect with seat in shower and

Clean room

Staff were brilliant and attentive. Some parts of the hotel could do with some TLC

Nothing really stood out, just a basic room with a nice view

Clean room with comfy beds. Friiendly staff. Food was typical style buffet, good choice and we never left hungry. Great location.

Room i paidcfor an upgrade that wasn't delivered. Refused to refund. Room full of ants. Staff not really approachable

muy bonita habitación espaciosas y limpia, el staff muy amable.

Très grande chambre avec vue splendide sur la mer.

Fantastic hotel. Look forward to going back for longer

La habitación es grande y moderna.