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Servicio y disponibilidad del personal en solucionar un problema

Stay was good.

This place had rude staff, refused to follow up on a single request, had paltry amenities, and was unpleasant overall. They have the phone lines broken in so you have to go to reception for any concern, and then they say they'll do something and never do. I asked TWO times about broken air conditioning, I asked TWICE for them TO CLEAN MY BED SHEETS and they NEVER DID, and I asked FIVE TIMES to have help with wifi NOT WORKING and they never showed up. Further, the water is NOT drinkable but they don't even give water on checkin to have anything. If you are charging over 100/night and can't even provide wifi or cleaning services, and are regularly rude to guests, you deserve poor reviews. No food or activities nearby, the car rental people are never there except an hour a day (and overcharge more than anywhere nearby), and the excursion options are horrible. Go into other hotels and work with them instead.

I've stayed in two different suite junior rooms. The first one was amazing once the suites has the air conditioning just in the living room and it was installed installed in the direction of the sleeping room. The second one the air was positioned in a way that didnt supply the sleeping camera pretty well so i felt a little bit hot and the mosquitos also love it, it was november, so in the high summer might be really unconfortable. Anyways, it was also a good appartment. If u can, ask for this detail. I had half pension (breakfest and dinner) a very honest buffet for the price u pay plus. I loved the vibe and the personal, specially Francesca that is really simphatic and worried about all the necessities that the guests might need and she is always around certifying that everything in the hotel is going fine. I wiuld reccomend this place, for sure. lwell so i felt warm a little

Yes, it’s a French hotel — but the staff were very friendly and welcoming throughout our stay. Breakfast was okay, although we’ve had better ones at other hotels in the Canary Islands, so we were expecting a bit more. Parking was never a problem, as there was always space available right in front of the hotel. Our room was brilliant: very spacious, well-equipped, and the air conditioning and fridge were a big plus. Supermarkets are within walking distance, and there’s even one located inside the hotel itself. The gym area is located downstairs in a rather unusual spot and definitely has some room for improvement, but it’s still a nice bonus to have. The location is excellent — just a short walk to the beach and Playa Blanca with plenty of restaurants and shops around. The atmosphere is calm and relaxed, with a slightly older crowd staying at the hotel. Conclusion: We would definitely consider coming back if we found a good deal.

Es un hotel para touroperadores giris, No es para nosotros.

Staff were friendly and helpful, and the facilities were all clean and in order. There's two pools, with the one closer to reception being considerably warmer than the other and being where most of the hotels activities took place. Had booked this up quite late, so really wasn't expecting much, but I'm happy to say that I was pleasantly surprised and I'd definitely book up here again.

Very spacious, a big room for 1 person, good size balcony/ terrace . 2 downsides were the bathroom window was a bit dodgy and water was coming in the room through the front door as it wasn't locked tight enough you could see daylight underneath and through the sides

Lovely room

Nice hotel. Look ls a bite tired in some area. Room was okay and well serviced but did smell a bit musty. Facilities were good; lots going on at the pool but it was exclusively being done in French and most of the staff spoke to you in French (my French is worse than my Spanish) but it was great to spend some time in Spain trying to learn French whilst eating a pizza, drinking a German beer.

Meget god service. Hyggelige ansatte i resepsjonen. Løsningsorienterte. God mat. Bra renhold. Gode senger.

Das Hotel ist in einem guten Zustand, der Pool ist sauber. Lolo war sehr nett und hilfreich - mein Zimmer war immer gut gereinigt. An der Rezeption gab es sehr nette, aber auch eine recht unfreundliche Dame. Das Hotel ist etwas abseits, aber wer gut zu Fuß ist (20 Min) kann auch eine Einkaufsstraße und Restaurants finden. Der nächste Strand ist in 10 Minuten zu Fuß zu erreichen. Das Frühstück war okay, das Abendessen super.

Es un hotel muy tranquilo y buenas instalaciones

Hotel was good value for money - but no way is it a 4 star hotel - 3 maybe. Room was good - despite being close to the main restaurant/entertainment venue it had good sound proofing and was not disturbed. Wifi was OK - aircon was ok - but did not extend to bedroom - room safe worked - bathroom clean and OK Breakfast was pretty poor. Given that the hotel was half the price of others in the area then it was good value for money - as a place to sleep but nothing more

Personal muy amable y atentos

Hotel très agréable, la chambre avait sa propre petite terrasse privée. La piscine est assez animée la journée et en soirée, mais les chambres sont spacieuses et bien isolées.

Excellent hotel. Will reccomend this to friends and family.

The hotel staff although some speak very little English are very accommodating and helpful for their guests. Additionally, the bar staff were excellent and the entertainment was good. The only reason there is a 4 star for comfort is due to cracked tiles within my room that shifted a little when stood on but apart from that it was brilliant.

Buenos recuerdos

Logement confortable dans un bel environnement. Accueil agréable. Des animations avec des spectacles de qualité variable et en 8 jours 2 fois le même c'est dommage.. Excellente prestation des 2 couples extérieurs venus faire une représentation (danse/équilibre/jonglerie) Restaurant beaucoup de choix. Dommage qu'il n'ouvre qu'à 7h30 le matin (à 7h cela permettrait à ceux qui prennent le vol sur Orly de Transavia d'en profiter le dernier jour). Nous avons passés un très bon séjour.