THB 皇家酒店

We used the hotel just as an overnight stay so didn’t use the facilities .But staff nice and location goid

Hotel grounds were lovely and well maintained. We had dinner in the hotel one evening and the food choice was varied and the quality was good. Our room frequently had a sewage like smell we reported it multiple times but had no follow up from the hotel staff. The room Was booked for 3 ADULTS but the pull out bed was inferior and as a result our 25 year old son had a very negative experience. Staff were not especially friendly. I would not rebook this hotel and would not recommend it based on our overall experience.

Near to most things the island has to offer. Food was varied each night. Pools kept in good condition. Rooms were neat and cleaned each day. Staff were excellent and multilingual. Would stay here again, the value for money is excellent.

The room was spacious and clean, although it was a bit damp inside and the AC wasn't working very well. The food at the restaurant was very nice and the common areas were also good. Gym could do with an upgrade.

In need of some repairs

Everything was superb - food, service, room and facilities were all excellent.

The room was great, basic but spotlessly clean and had a kettle and fridge. Very well maintained complex, a bit of refurbishment going on so noisy at times but didn't spoil it for us The meals were better than average for half board and having wine, beer and soft drinks included for dinner was a real bonus. However the dining room was very bright and could have a bit more atmosphere. Staff were all very friendly and helpful and it was very good value for the price Will definitely consider staying again

Parfait

Oui

The check in was smooth and the receptionist made us feel very welcome. The dinner was very nice and plentiful. The room was clean and the shower very good pressure.

Clean room, great patio with the pool view. Great food selection!

Servicio y disponibilidad del personal en solucionar un problema

Stay was good.

This place had rude staff, refused to follow up on a single request, had paltry amenities, and was unpleasant overall. They have the phone lines broken in so you have to go to reception for any concern, and then they say they'll do something and never do. I asked TWO times about broken air conditioning, I asked TWICE for them TO CLEAN MY BED SHEETS and they NEVER DID, and I asked FIVE TIMES to have help with wifi NOT WORKING and they never showed up. Further, the water is NOT drinkable but they don't even give water on checkin to have anything. If you are charging over 100/night and can't even provide wifi or cleaning services, and are regularly rude to guests, you deserve poor reviews. No food or activities nearby, the car rental people are never there except an hour a day (and overcharge more than anywhere nearby), and the excursion options are horrible. Go into other hotels and work with them instead.

I've stayed in two different suite junior rooms. The first one was amazing once the suites has the air conditioning just in the living room and it was installed installed in the direction of the sleeping room. The second one the air was positioned in a way that didnt supply the sleeping camera pretty well so i felt a little bit hot and the mosquitos also love it, it was november, so in the high summer might be really unconfortable. Anyways, it was also a good appartment. If u can, ask for this detail. I had half pension (breakfest and dinner) a very honest buffet for the price u pay plus. I loved the vibe and the personal, specially Francesca that is really simphatic and worried about all the necessities that the guests might need and she is always around certifying that everything in the hotel is going fine. I wiuld reccomend this place, for sure. lwell so i felt warm a little

Yes, it’s a French hotel — but the staff were very friendly and welcoming throughout our stay. Breakfast was okay, although we’ve had better ones at other hotels in the Canary Islands, so we were expecting a bit more. Parking was never a problem, as there was always space available right in front of the hotel. Our room was brilliant: very spacious, well-equipped, and the air conditioning and fridge were a big plus. Supermarkets are within walking distance, and there’s even one located inside the hotel itself. The gym area is located downstairs in a rather unusual spot and definitely has some room for improvement, but it’s still a nice bonus to have. The location is excellent — just a short walk to the beach and Playa Blanca with plenty of restaurants and shops around. The atmosphere is calm and relaxed, with a slightly older crowd staying at the hotel. Conclusion: We would definitely consider coming back if we found a good deal.

Es un hotel para touroperadores giris, No es para nosotros.

Staff were friendly and helpful, and the facilities were all clean and in order. There's two pools, with the one closer to reception being considerably warmer than the other and being where most of the hotels activities took place. Had booked this up quite late, so really wasn't expecting much, but I'm happy to say that I was pleasantly surprised and I'd definitely book up here again.

Very spacious, a big room for 1 person, good size balcony/ terrace . 2 downsides were the bathroom window was a bit dodgy and water was coming in the room through the front door as it wasn't locked tight enough you could see daylight underneath and through the sides

Lovely room