ラゴ リゾート メノルカ カサス デル ラゴ - 大人限定

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Beautiful hotel on the marina with brilliant pool to relax in. Breakfast was a big hit.

Nuestra experiencia ha estado fantástica. Ha superado nuestras expectativas. Es la primera vez que en un hotel resort de estas características, la amabilidad, vocación de servicio de sus empleados/as, atención personal, comodidad en las camas, habitación (muy buenos colchones), gastronomía, piscina, etc. nos ha sorprendido agradablemente. Viajamos mucho, y tenemos experiencia en hoteles de más categoría que no ofrecen tanto servicio y atención al viajero, como en Hotel Casas del Lago Resort. Felicitamos especialmente a Víctor, que nos hizo el check in de bienvenida, y también a todos sus compañeros/as, y sobre todo a la dirección, porque ha sabido conjuntar a un muy buen equipo. Hotel muy recomendable para unas vacaciones agradables.

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Good stay

Big thanks to Vanessa, Laura and all the staff! They made a big difference in our stay.

Excellent

Our experience at the hotel was disappointing, especially with service and communication. We contacted the hotel several times before our stay to say it was a birthday trip—after seeing reviews about others receiving thoughtful touches—but got no reply or acknowledgment on arrival. That lack of care continued throughout. Twice, a cleaner walked into our room without knocking—once while we were changing and again while someone was in the toilet—even though the “do not disturb” sign was up. We booked kayaking through the hotel thinking it was guided, but nothing was explained. When we saw we’d have to carry the kayak ourselves and go out alone, we didn’t feel comfortable and didn’t go. We were also given the wrong taxi number after visiting Cova d’en Xoroi and ended up stranded for two hours, asking other tourists for help. The spa wasn’t turned on when we arrived, and there was no one around to assist for 15 minutes. On day one, we used our €40 voucher to book a sunbed, but it was taken when we ordered water, with no explanation that it was actually a drinks credit. We only found that out on day three. It also felt unfair to charge €80/€40 for beds as hotel guests, especially as we couldn’t get one most days—and service clearly dropped when we weren’t on them. Our room didn’t match the photos online, two of us had to use an open shower with no privacy, and the room wasn’t cleaned or sheets changed on some days. Overall, it felt impersonal, disorganised, and disappointing.

Stayed here July 15-19. Advertised as a 5 star - it’s is 100% not a 5 star hotel. 3 - 4 (pushing it) When I arrived I had to wait over 5 hours for a room. When I got one, it was facing a car park and stank of cigarettes. Moved to another room, still really poor. Marina facing - you can reach the sink from bed. It’s a very tired hotel. Expedia really need to get these standards better! Area is also very tired, loads of shutdown shops, restaurants. Terrible restaurants, like going back to the 80s. Staff were on the whole good. Bar one receptionist who needs customer service training. And the pool entertainment “DJ” plays the same sound track over and over every day. Given it’s “adults only” loads of irritating kids thinking they’re at an Ibiza pool party.

Suite avec balcon pour 3 personnes. Une grande chambre et une grande pièce à vivre parfait pour 3. Seul petit bémol la Clim qui ne marche pas très bien et si on veut ouvrir les fenêtres le soir c’est très bruyant (musique complexe en face). Autrement infrastructures au top et excellent petit déjeuner et restaurant le soir (demi-pension). Personnel super.

Amazing trip LAGO really go the extra mile to make guests feel special (they decorated the room for a birthday surprise, with balloons and complimentary wine). We went half board this time and it was well worth it , the food is delicious and beautifully presented. Everything is so clean and well kept with a really chill laid back vibe. The pool and DJ was great and the Saturday night entertainment by the pool fabulous. Definitely coming back again.

Hotel com uma excelente estrutura, perto de vários restaurantes, piscina e serviços de excelente qualidade com um bom spa. Quartos amplos com muita qualidade. Pertinho de 2 praias (2 e 5 minutos a pé). Primeiro frigobar free.

In general it’s a nice resort. We stayed in a marina view room and had a large outdoor space. The room was a bit tired and minimalist. The air conditioning wasn’t very effective at all and the hotel gave us a fan and a portable air conditioning unit which was appreciated. The fact they had air conditioning units to hand indicated to us that they know their air con isn’t great. The breakfast had good variety and the staff were pleasant in the morning. The pool area was kept clean. The gym was ok but it was quite warm as the air con wasn’t very effective.

Nice hotel and the standout would be the pool and sun lounger, Balinese bed. Drinks offered by the bar were very tasty. The AC did not work properly and the temperature could not be adjusted so we had to ask for standing fan. We felt like this is not something that should be expected in a five star hotel especially during scorching hot summer. We went for the half board option though quality of food was good they could do with more selection on the menu. Staff were friendly and helpful. Overall the hot room was a huge letdown. They definitely should look into installing better AC units especially for room like suite where the area is huge.

The ac didn’t work well and it took 2 nights before we were given fans. The staff was polite but not very helpful.

A estadia foi muito boa, o hotel é ótimo e bem localizado, café da manhã espetacular. O único problema foi o ar condicionado que era fraco, não esfriava bem o quarto, informamos 2 vezes na recepção mas me pareceu que não tinha muito o que fazer, parecia que o ar central não era suficiente para gelar tantos quartos. Tirando isso foi tudo perfeito.

Tutto ottimo, se devo trovare un piccolo neo riguarda la varietà del cibo al ristorante che comunque è ottimo

Elegant Excellent food and service Modern Quiet

Perfect location. Super friendly staff. Fantastic breakfast buffet and excellent quality cocktails. Highly recommend this resort!

Lovely stay- we came for my birthday and the room was decorated with a bottle of wine and macaroons so this was a very nice surprise. The breakfast was one of the best we have had, so much choice to cater for everyone and lots of fresh food. We only had bed and breakfast but were in a great location as we walked for dinner each night. Thank you for a lovely stay we will be returning soon!