ポルタアベントゥーラ ホテル エルパソ - インクルーズ アンリミテッド アクセス トゥ ポルタアベントゥーラ パーク & 1 デイ アクセス トゥ フェラーリランド

鳥が飛んでいるので窓が開けられなかったり、窓に鳥のフンが付いていたりで不快でした。 また、アメニティも全くなく、紙コップが1人一個あるのみ、冷蔵庫もなく、夜お腹空いたなと思ってもBAR以外テイクアウト出来るとこは何もありませんでした。 また、自動販売機などもどこにあるのか全くわからず先に自分で用意してないと 水道の水を飲むことになりそうです。 朝食は色んなものがあり良かったですが、 コーヒーを淹れるのにかなり並ぶので、何台か増やした方が良いと思います。 私は10分待っていたが、結局豆切れで入れられなく、移動しました。 コーヒーメーカーの豆や水などなどは始まる前に確認して補充するべきだと思います。

Best choice for all inclusive, good service and selection of food and snacks. Close to station, close to the parks. Friendly and helpful staff. We will be back 😄

N/a

Airhockeyn var trasig och biljard/fotbollsspelet var slitet, ac funkade lite halvt, blåste men väldigt sakta så det var varmt i rummet fast vi hade på kallaste och högsta blås. Övrigt var jättesmidigt med tivoli så nära.

Avoid at all costs. It’s criminal to think they’re passing themselves off as 4 stars. More like 0 stars. Over an hour to check in. 95% of the “plants” are fake. Room is in disrepair. Our mattresses were dilapidated and I’m not exaggerating. The leaned at a 45 degree angle and it felt like sleeping on rocks. Walls are paper thin. And the domestic at 1:30-2AM did not help matters. No A/C in the lobby, hallways or restaurants. A/C broken in rotating rooms. Ours was — told staff at 5pm, they put a card in the room to keep the broken a/c running. It was over 30 degrees when we came back at 11:30pm. Had to ask repeatedly in order to change rooms (they wanted to send someone in the morning — like I’m paying to sleep in an oven?!). If you go “all inclusive” nearly everything has an up charge—does not exist. The food is abysmal. Think: theme park food at the worst US theme park imaginable. Huge let down. Even the guests were rude. Oh and plan on bringing your own towels—they only give you 1 hand towel and 1 bath towel per person—no extras—and do not supply pool towels. There are ZERO amenities like a shower cap or even complimentary bottled water in the room. No mini bar. And the hotel cafe/bars don’t open until 5pm. This place is a total dump. PortAventura is great, but not at the expense of staying here. AVOID.

La estancia en general bien pero también es verdad que nos dejamos una ropa en la habitación y tras llamar nos dijeron que no había nada, estar estaba en.el armario pero o se lo quedaron o ni abrieron el armario para limpiar o revisar y los siguientes huéspedes se lo quedaron, bien, culpa nuestra pero si limpieza revisara las habitaciones lo hubiera visto sin duda. La cena un auténtico caos! Eso lo peor

All inclusive was not worth it, quality of food was low and tasted bad. Just kids food pizza, fries, burgers, nuggets mainly. 40 min queues to buffet everyday and very chaotic, everyone running around. All inclusive did have lunch coupon to the park which was nice but no drinks included in the park. Beds were small and AC didn’t work. My 16 year old had to sleep on the floor fir 3 nights. Overall cleanliness good have been better in stairs, pool, etc Pool was beautiful and big enough even a bit dirty, hair floating around, sand in the bottom. Water was nice and cool Enough chairs. Staff was friendly and good attitude. Great location to park and tickets included to stay.

On the evening of 8 June, I had to contact security because a large group of children were running up and down the corridors, knocking on my room door and patio door, and causing significant noise and distress. This was frightening for my young son and made us feel unsafe in our room. I am unsure whether security attended or what action was taken, as I was too scared to leave the room. The noise and knocking on my room door continued until at least 1:00 am. This had a serious impact on our holiday. My son was then too scared to sleep properly, and we were both exhausted the next day. We had a full day planned in the theme park and had also paid for fast track, which cost £260, because the parks were extremely busy with school children. Due to paying for this in advance, we could not simply sleep in or rearrange our plans without losing out on something we had paid a significant amount of money for. I reported the issue to reception the next morning, 9th June 2026. A lady who introduced herself as the manager on shift came to speak to me. She explained that school children are not normally placed in the same area as other guests, specifically to prevent this type of issue from happening. She then went away to check and came back to apologise and confirmed that school children had, in fact, been placed in the same area as me and my young son, and that this should not have happened. She advised that the group would be leaving that day, so the issue should not continue the follow

I liked the style and it was very close to the park I was missing the fridge from the room.

Not even a 3 stars hotel in my opinion... Worn out and old furniture, cheap towels, no fridge or mini bar in the room

Je suis allé plusieurs fois à Port Aventura dans différents hôtels mais je trouve que cette année, je vois vraiment la dégradation du parc, très mal entretenu, l'hôtel est vieillissant, sale, le buffet est beaucoup moins garni et de qualité qu'avant.

We went during school trip times so as you can imagine full of spanish kids who have no manners. But apart from this. The staff were amazing and couldnt do more to help you or try to avoid the kids during breakfast and Dinner. Room was fine, a/c was alright. Food wasnt the best options but enough for a picky eater like me. Fresh fruit. Bread, pastries ect

Excellent place for your Christmas Vacations

El personal muy agradable en todo momento, las instalaciones correctas

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la habitación bien, limpia, personal amable

La habitación se ubicaba en un módulo que se notaba con cierta dejadez, quizás por no ser de los principales próximos recepción/área principal. Además hacía frío (el clima no funcionaba bien), no habían mantas, "0" detalles, alguna telaraña por rincones y puertas, etc. Luego, el restaurante muy al organizado ... colas excesivas para todos a pesar de reservar a una hora determinada de entrada y servicio. El buffet suspendido tanto en calidad como variedad. En fin, para no repetir ni recomendar.

Hébergement au top

Hotel sympa,

Not a 4* hotel. It’s tired and in need of a facelift. Disappointed that restrictions to amenities were not flagged during the booking process.