On the evening of 8 June, I had to contact security because a large group of children were running up and down the corridors, knocking on my room door and patio door, and causing significant noise and distress. This was frightening for my young son and made us feel unsafe in our room. I am unsure whether security attended or what action was taken, as I was too scared to leave the room. The noise and knocking on my room door continued until at least 1:00 am.
This had a serious impact on our holiday. My son was then too scared to sleep properly, and we were both exhausted the next day. We had a full day planned in the theme park and had also paid for fast track, which cost £260, because the parks were extremely busy with school children. Due to paying for this in advance, we could not simply sleep in or rearrange our plans without losing out on something we had paid a significant amount of money for.
I reported the issue to reception the next morning, 9th June 2026. A lady who introduced herself as the manager on shift came to speak to me. She explained that school children are not normally placed in the same area as other guests, specifically to prevent this type of issue from happening. She then went away to check and came back to apologise and confirmed that school children had, in fact, been placed in the same area as me and my young son, and that this should not have happened. She advised that the group would be leaving that day, so the issue should not continue the follow
