ザ セント レジス マーダバル マヨルカ リゾート

このホテルで評価できるのはプールだけでした。バトラーによる決め細やかなサービスを期待して宿泊したのですが、こちらから言うまでバトラーの方はお見えになりませんでした。ホテルの概要・室内の使用方法についての説明も全くなく、夕食後に戻ってきたときにメインスイッチがわからずとても困りました。人数の関係でもう一部屋を取ることになったのですが、その部屋の準備に時間がかかると1-2時間かかると夜8時の段階で言われ、のでその間レストランで待つようにとのことで、言ってみると、子供用は別室にある非常にお粗末なビュッフェで、さらに、飲みさしのジュースが置いたままという状況でした。大人もこちらから言わなければビュッフェと言われました。味もセントレジスとは思えないような味でした。飲み物のケアもきちんとされませんでした。翌日、あまりにお味がトイレの流れが悪いので見に来てもらったのですが、4回くらいボタンを押さないと流れない状況でも「押し方が違う。」というばかりで譲ってくれませんでした。その後できる限りレストラン近くのトイレを使用しました。朝食とルームサービスは食べれました。チェックアウトの時に少し苦言を申し上げましたが、帰国後その事には全く関係のない「滞在は期待以上だったことと思います・・・云々」と言った自動送信のようなメールが来ました。セントレジスのブランドを信じて宿泊したのですが、お値段だけがセントレジスで、本来重要なそのサービスはビジネスホテル以下だと思いました。私たちは特に不運だったのでしょうが、本当に高いプール代を払いました。その前にバルセロナでスリに合いましたが、その被害より合法的なこのホテルの料金のほうが正直辛かったです。

Amazing property

Un très beau hôtel. Un cadre magnifique. Service impeccable. Les points de restauration de haute qualité. On a trouvé une vrai perle. On est vraiment ravis ravis d’avoir séjourné dans cet hôtel. The place to be!!!

A more casual dining option would be great.

Really a wonderful hotel very suitable for families. Great service and great pool area.

Beyond amazing stay and exceptional attention to every detail for unparalleled experience and service. Stunning property all around.

No quality beach, other than that, its a perfect getaway

amazing property - will come back

Outstanding!

We had a wonderful stay at the St Regis. The hotel is beautiful! The staff is very welcoming, breakfast was fantastic, so many options, waitstaff can’t do enough for guests. Food in the restaurants is outstanding.

Excelente Hotel, servicio y alimentos.

Große Baustelle direkt neben dem Hotel mit massivem Baulärm unter der Woche. Keine Information darüber auf der Homepage.Laut Rezeption hoffen sie dass die Baustelle dieses Jahr fertig wird!

Had a wonderful time staying here. The staff was so friendly and helpful. I had a late flight and they let me stay in my room until very late before my flight. Definitely recommend!

Beautiful place & great staff!

Rico at the front desk and Estafania in the hotel lobby bar were so amazing. The team made our stay so warm. I told all my friends this is where they need to stay when they visit.

Excellent amenities and service. Highly recommend

Super friendly, very attentive staff. We felt warmly and generously welcome.

Our stay was lovely until the last day. The property is beautiful and the staff at the bars, pools and desk were all very friendly and went out of their way to be helpful. Concierge was very helpful and we loved Henry A, the butler. Wonderfully pleasant and helpful! Everything you think about a 5 star hotel. We did not do the breakfast buffet the first two says we were there but went down for our last morning. The service was not good. The buffet was divine and we ordered our coffee and water which came quickly. We then got our plates and when we sat down there was no silverware so we asked for some and some additional coffee. We got the silverware but no coffee. About 10 minutes later I asked another waitress to check on the coffee and could we please get some more water. That never came either so I walked up to the manager and explained that we had never received our coffee and could I get a to go cup. Meanwhile the servers cleared our first plates but took our silverware and again we had no silverware to eat our fruit and had to wait for that to be requested and brought. It was just disappointing because it was our last morning there and we wanted to have a relaxing morning and we couldn’t get coffee and silverware which are pretty basic. Up until this point I would have given it a 5 star but the fact that it didn’t go well and the manager didn’t even apologize was pretty disappointing.

We have stayed at this hotel previously and cannot fault it. Everyone is amazing and always willing to help with anything.

Hotel was in a good location, friendly, helpful staff, our room had a great sea view the only thing that let it down was the poolside restaurant it needs updating