タジ サムドラ

The wash basin and bath tub was full of permanent stains. The balcony door doesn't fully close. It was highly chaotic both during check in and check out.

全てが大変素晴らしいホテル！ 建物や設備も豪華で美しいですが、一番は全てのスタッフです。皆さん紳士淑女で、高品質のサービス（心からのおもてなし）を提供するプロフェッショナルでした。 庭師も館内清掃スタッフも、大変礼儀正しく優しい笑顔が忘れられません。 そして、とても広い敷地内で共通して感じたのは、【優雅で特別な雰囲気】【礼儀正しい人々】【くつろげる空間】。ビジネスクラブラウンジは、１日の始まりにふさわしい【静かで落ち着く空間】でした。 ＜エントランス（セキュリティー＆ベル）＞ 笑顔でいつもフレンドリー、行動もスマート。効率よく移動したい時、ホテルタクシーのドライバーさん達は紳士的でとても頼れる存在。 ＜ホール＆コンシェルジュ＞ ホールは天井が高く開放的で、インド伝統様式を模した大変優雅な空間に目を奪われると思います。 そして特別なコンシェルジュ【ル・クレドールメンバー 】であるMr.Gahoor（Haneef-san”ハニーフさん”）が大変優秀な方で、彼が全てを叶えてくれました。Haneef-san は、日本人の【戸惑いや言えない不満】にも気を配るプロフェッショナル、穏やかで慈しみに長けた素晴らしい人格者です。 ＜Front office＞ このスタッフも仕事の質が高く、いつの間にか１つ上の満足が得られます。滞在が決まったら、事前にメールで宿泊目的・要望・問合せ・内容確認等をすることをお勧めします。 到着日は深夜だった事もあり、すぐに部屋へ案内してくださり部屋でチェックインをしました。 また、Front officeより記念日のお祝いにと、美しく美味しいケーキとメッセージカードを頂きました！ ＜Restaurant＞ 軽食からコース料理まで種類も価格も豊富なレストランが、6〜7箇所あります。鉄板焼きと中華料理以外は行きましたが、どこも美味しく居心地も良くスタッフもフレンドリーです。 軽食なら外へ行くよりコーヒーショップもお勧め。ボリュームもあって完成度も高くお茶の種類も豊富（アフタヌーンティーは事前予約が必要）です。夜は生演奏があり、（有名な曲なら）リクエストにも気軽に応じてくれます。 ＜Room＞ エグゼクティブスィートに宿泊しました。景観も良く、小さなキッチンもあり、大きすぎずちょうど良い清潔で落ち着いた空間でした。バルコニーは小さめ、天候もあって使う事はありませんでした。 到着日、素晴らしいベッドメイクと記念日のメッセージカードを頂きました！ Thanks to everyone at Taj Samudra Hotel, we were able to have a memorable 27th wedding anniversary. With heartfelt thanks. See you!!

見事な接客姿勢でした。 プロ意識が高いスタッフばかりで嫌な思いをまったくしませんでした。 次回もここです。 1月に爆弾テロがあったため、ホテルに入る前の（空港にあるあれと同じものをくぐり）セキュリティチェックは厳重です。ただしスタッフは丁寧です。 ホテルの周辺に良い土産物屋を知っている！案内する！　と来やすく話しかけてくる人が多くいますのではっきりといらない！結構！と言えば去ります。 ただし

Arrived at 5pm. Told to wait 45 minutes for my room to be ready. Ended up waiting 2 hours. No one apologized for it even though I confronted it. The water pressure in the shower room was weak. Their bottle water tasted funny. No evening turndown. I got two club lounge access rooms but their services varied for each room. One was worsen than the other. The club lounge was poor and was not worth paying extra. Alcohol was served for a few hours only right in the middle of the normal dinner time. What’s the point??? Tea was supposed to be served any other time but all the staff was in the kitchen talking, never showing up in the lounge. You would have to go to the kitchen for tea or even a glass of water. The breakfast was only for South Asians, not considered for any other race. Was I satisfied? Absolutely not.

外観、フロント、客室ともに高級感のある、最高のホテルでした。shopping mallも徒歩圏内、主要な観光スポットにもアクセス抜群でした。また、滞在したいホテルです。

５つ星ホテルだけど値段が安く心配でしたが、大丈夫でした。なかなか良いホテルでした。次回も泊まりたいホテルです。できれば、休暇でもう少し長く。

・2015年3月に丸3日間じっくりと滞在しました。またスリランカに行く機会があったら、必ずこのホテルに泊まります！ ・ホテルスタッフのおもてなしがとても充実して行き届いている。笑顔も気遣いも万全で死角無し！ ・広大な敷地にゆったりと充実の施設、格式と風格、そして市内の喧騒から逃れた別空間。 ・すてきな部屋の内装と素晴らしいオーシャンビュー。 ・ホテルプールもリラックスして何度も楽しめました。 ・朝食ビュッフェはインド・スリランカ料理中心に充実しており非常に美味しい！ ・付帯のレストラン（インド料理、ステーキグリル、和風ダイニング、メインラウンジダイニング）もすべて充実の内容。

ホテル自体は古いですが、スタッフはみな丁寧で親切。気分よく過ごすことができました。価格に見合うホテルです。

Very good service good location

The room was subpar. It’s so old and badly maintained. I needed to change rooms twice and so did the rest of the 3 families that were travelling with us. Two rooms smelled bad, one room has its AC down. The buffet was awful. Very disappointed. Highly discouraged people staying here especially families.

Great location, attentive staff, and an excellent breakfast buffet with a variety of food and beverages. The property was well maintained, and our children especially enjoyed the pool and other amenities. The only minor drawbacks were that the rooms felt somewhat dated and that we had to follow up several times before the requested extra bed was delivered. Overall, we had a wonderful experience and would certainly stay here again.

Room space was great for family of 4.

The room size is acceptable, but the shower place is too small and inadequate, water flows on bathroom floors while having shower. The A/C has to keep at 20 deg C or else room with get moisture which makes room floor slippery, room floors are not wiped properly, this I noticed when I cleaned the moisture on the floor with tissues to avoid slipping. Breakfast menu is great but although they have more then sufficient space, the interior is not designed properly which makes crowded at live station

Great hotel.

We had a wonderful stay at Taj Samudra Colombo. From the moment we arrived, the hospitality was warm and welcoming. A special thank you to Fatima and Indunil, who served us at breakfast, as well as Dewmali and Chandana, for their exceptional service and genuine care. They made us feel more like personal guests than hotel guests, which made our stay truly memorable. Thank you to the entire team for making our stay so enjoyable. We look forward to visiting again.

Stafff, hospitality

Stayed at the Luxury & Club room. When entering the room, toilet was not clean with stains in toilet. Amenities were not replenished, toothbrush given was of poor quality. Corridors were dirty and smelly. Wrote an email to both duty manager & general manager, yet not even a single reply. Went for dinner at Navaratna restaurant, bill was overcharged, ordered Kashmiri Naan as I am vegetarian instead they served Mutton Keema Naan saying that it is Kashmiri Naan. Absolutely horrible from a Taj brand. Never going to stay here again.

Very good service

We enjoyed our stay at the Taj, having been here on a number of occasions. A slight hiccup when we first arrived was the only downside. Food is good, staff are friendly and it's a good location.

We had a memorable one-night stay at Taj Samudra, and the experience surpassed all expectations. The hotel’s cleanliness and the quality of the rooms and facilities were immediately evident, setting a premium standard from the moment we arrived. What truly stood out was the staff’s incredible hospitality. The smiles, genuine care, and kindness from the entire team made our family feel valued and welcome throughout our visit. Special thanks to the team at Port of Call Restaurant: Tithila, Dilhara, Dileka, Malaka, Athauda, and Prabath for their exceptional customer service, their warmth left a lasting impression and brightened our day as we departed. Restaurant Manager for taking time to chat with our family during breakfast, enhancing the overall experience at Port of Call Restaurant. Port of Call offered a superb breakfast buffet with an amazing and wide variety of items. Everything was delicious and mouth-watering, beautifully catering to all tastes and preferences and perfectly complementing our celebration of my cousin’s incredible wedding the night before. Check-out was seamless, courtesy of Executive Secretary Thamali, whose kindness and care while we waited for transport added the final, thoughtful touch to our stay. I would highly recommend Taj Samudra to anyone seeking outstanding service, superb dining, and a genuinely welcoming atmosphere. This hotel truly elevated our family’s experience and left us with smiles that stayed long after we left.