アパートメンツ スイス スター ユニバーシティ

The location and the transportation from the airport are good. The room keeps clean, and the facilities are almost good.

広い部屋、きれいなキッチン、素敵なインテリア・・・と部屋は大変快適です。ただアパートメントホテルの鍵の受け取りに注意。フロントがあるわけではなく、郵便ポストのようなコンピューターに５桁の番号を入力すると、鍵が自動で出てくる仕組みですが、その５桁の番号は予約時の自動送信メールには書かれていません。●Hotels.comに電話し、「予約ID」を聞き出す（＊予約確認番号ではないので注意）⇒教えてもらった「予約ID」の「下５桁」が鍵を得るための番号です。あるいは　●郵便ポストに書かれている電話番号にかけ、名前などを告げ、５桁の番号を直接聞く。（ストリートナンバーを聞かれますが、「８０」と答えること。「８２」はおそらく住んでいる方の住所です）。

This room was not as expected for a professional service. The blinds were broken, we could open only 1/3 during the day, and it has a hole on top when closed. There was no pot for cooking, no dishsoap, nothing to make coffee, very few ustencils, …

At the moment the reservation was made, a mail with the check in information was supposed to be sent to my mail but it never arrived, so I called a lot of times to the university and after insisting a lot I got the confirmation mail to check in. The place was not super clean and the bathroom was in very bad condition. The only good thing (besides the prices) was the location. Not in my plans to make a reservation here again. I prefer to spend a little more money for a better place.

The facilities lack the cleanliness, order, and functionality one would expect from apartments in Switzerland; there was mold on the curtains, bathrooms were missing fixtures, chairs were broken, burnt-out light bulbs, and the TV didn't work—among other issues that leave much to be desired. The photos of the facilities don't compare at all to the reality. I do not recommend these apartments; it feels like a run-down hostel.

Room was very disappointing!! Balcony door broken.bed broken.fan not working!!

The apartments were fine, but definitely not amazing - if you need to stay for a short period, in this part of the city, and your budget it tight (Zurich is pricey), there aren't really a lot of other options. In my opinion the rating when I booked (8.something out of 10) is overly generous, even for a reasonably keen price. General cleanliness was OK, but not great - common areas clearly get a lot of traffic, the bedding and towels were clean and fresh (but very cheap and/or very old) but soft furnishings in both our rooms were stained and very, very tired. Taps and showers were in desperate need of replacement, kitchen units and flooring was bashed and has seen many hard miles. Check-in is in theory very simple (get an email ahead of time / get a lockbox code / get a key) but as we had 2 rooms on our booking it was actually a case of guess which code is working, open that room, find an un-labelled key on the coffee table, try that in the other room door - not ideal when the 2 members of staff arrive on entirely different flights. All-in-all, acceptable and I've stayed in worse, but it wouldn't be on my list of places to book again, even considering the fairly reasonable price.

First, the good: check-in is easy, the apartment is incredibly spacious, and with a balcony. Well-located, just steps away from a tram stop and a grocery. The bad: zero amenities. No soap of any kind, not even dish soap. By my count, the complete amenities list is three forks, a spoon, a pot, a used sponge, three dishes, and toilet paper. No bowls, so if you want cereal, you’re eating it out of a pot. The oven and refrigerator work, but the dishwasher does not. No coffee paraphernalia. There is a laundry, but it’s in a haunted basement down a cobwebby stairwell, so I can’t speak to it. The decor is bleak and furniture is basically “2008 IKEA gone to seed.” Functional, but falling apart in the specific way that 20 year old color-by-numbers furniture decays. There’s some Jackson Pollock-esque food splatter above the stove, as if a pot of baked beans exploded three years ago. Oh, did I mention the ant infestation? They travel in an ant superhighway from the bathroom to the bedroom. Attempts were made (blocking holes, poisoning paths) to disrupt their activities but they found different routes. At a certain point, we conceded that we were living in the ants’ apartment and made efforts to coexist. I ate my cereal out of the pot with the only spoon and marveled at the adaptive sophistication of the ant colony.

Leider war das Apartment nicht wirklich gereinigt beim checkin. Nach kurzer Mitteilung kam auch zügig nochmal das Putzteam und hat erneut gewischt etc. Wirklich sauber war es dann zwar immer noch nicht, aber besser als vorher. Geschirrspüler war verdreckt, Boden dreckig, Bad nicht wirklich sauber, teils Haare von anderen, Möbel zum Teil kaputt etc. Die Matratze war sehr durchgelegen und weich. Dafür war es immerhin vergleichsweise günstig. Aber nochmal müsste nicht sein. Dann lieber mehr zahlen woanders.

Smooth check-in and check-out. The value for money isn't there, though.

Das Zimmer hat alles, was es braucht. Die Lage ist super. Gleich nebenan die Tramhaltestelle und man ist schnell in der Stadt oder am Bahnhof/ Flughafen. Die Matratze ist etwas weich und das Zimmer hat eine ordentliche Reinigung nötig. Der Boden war sehr staubig und die Ablageflächen in der Kochecke sind klebrig. Ein Rolladen ist defekt.

A comfortable stay, in a spacious apartment, near by the University. Kitchen setup is adequate to prepare basic meals; only a dual cooktop, no grill/ oven. surprisingly there were no coffee mugs and only one set of cutlery, despite being otherwise well appointed for a couple to stay.

First, I'd like to thank you for having this space, where we can share our impressions and protect the unwary. Everything I've described below is intended as constructive criticism. The lack of cordiality and poor communication sum up my perception of this place! Since everything is done virtually, good communication is essential. The host doesn't respond to emails, doesn't answer calls…! When messages are sent, they're standard. If you're staying at this place, be aware that nothing can go wrong; otherwise, it's difficult to resolve with the owner. Not to mention other details like a four-burner stove that only works, no dish sponge, no dish towel… etc. I don't know if the owner can come here to explain with pre-written phrases that it's good to have this feedback… In any case, I honestly don't believe that, as it's in his nature; he just transmits this personality to his customer service.

First, I'd like to thank you for having this space, where we can share our impressions and protect the unwary. Everything I've described below is intended as constructive criticism. The lack of cordiality and poor communication sum up my perception of this place! Since everything is done virtually, good communication is essential. The host doesn't respond to emails, doesn't answer calls…! When messages are sent, they're standard. If you're staying at this place, be aware that nothing can go wrong; otherwise, it's difficult to resolve with the owner. Not to mention other details like a four-burner stove that only works, no dish sponge, no dish towel… etc. I don't know if the owner can come here to explain with pre-written phrases that it's good to have this feedback… In any case, I honestly don't believe it, as it's in his nature; he just transmits this personality to his customer service.

Would like a refund, it was so gross, didn't look like what I paid for overall. It felt unsafe and the room was so gross I couldn't even lay down in the bed no a good choice so expensive too

Quarto extremamente quente, sem ventilador ou ar condicionado (entendo que a cidade muitas das vezes não consegue instalar ar condicionado, mas um ventilador seria o mínimo. Porta do banheiro quebrada e não fechava, o chuveiro não esquentava a água, precisei esquentar no fogão a água para tomar banho, pia do banheiro entupida, corredor escuro de entrada e tv não funcionava… 11h em ponto bateram na nossa porta para expulsar a gente sem nem ao menos dar um bom dia. Reservamos 2 dias e chegamos um dia depois por termos problema com o nosso aéreo, ou seja, ficamos só um dia hospedados. Para a gente, não foi um problema subir vários lances de escada mas para pessoas idosas ou com dificuldade de locomoção seria.

Um den Keycode zu bekommen musste ich mehrfach telefonieren da die E-Mail nicht ankam. In der Unterkunft war einer der Rollläden kaputt und konnte nicht hochgezogen werden. Daher sehr dunkel im Zimmer. Im Bad war keine Glühbirne in der Fassung, ich musste mit offener Tür und dem Licht aus dem Zimmer duschen. Bei offenen Fenstern in der Nacht ziemlich laut da an einer viel befahrenen Straße. Sauberkeit war gut.

First I have to mention we were there during a heat wave, without that the stay would have been more pleasant. Our studio was on the top floor, so it was really hot. There is no air conditioning, which I knew, but also the shutters on one of the windows were permanently shut, so we could not create a draft to cool down during the night. Some of the other apartments had balconies, so I assume they had better options for airing out. There is a cute little patio at the back of the house, but we did not stay long enough to use it. The Apartment was facing the busy street with the tram, so it was kind of noisy, since we had to have the windows open. The apartment is very functional, but a bit worn. Everything was clean, this is Switzerland, but there was no love in the place, just functionality. Getting the key with the automated system worked great and was very easy, good instructions. Zürich is extremly expensive, so we were glad we found this place so conveniently located, but for the same amount of money in Hamburg, I stayed at a very nice hotel.

싱크대가 막혀있습니다. 그리고, 세면대 물이 너무 약하게 나오네요. 여긴 무인운영하는 곳이라 물어볼 곳도 마땅치 않습니다.

以下原因，這間住宿及這個訂房平台我都沒有辦法推薦給朋友使用。 雖然不知道到底評論會不會被看見，但還是希望寫出來讓大家知道 這個是沒有管理人員，需要在線上辦理check in的，在辦理入住前管理人員訊息回覆皆為正常，從入住開始遇到的所有問題都沒有辦法得到處理 我們到房間得知沒有熱水時，就立刻發訊息詢問管理人員熱水問題，得到「已收到問題，會派人處理」的回覆後，就不了了之了，等了一個小時後詢問hotels.com的線上客服，線上客服回覆我們有聯繫到管理人員，也再說了一次正在處理中，但沒辦法得知什麼時候會好，然後就結束了對話了，又在等了一個小時還是沒有熱水，管理人員沒有回覆訊息，所以只能再求助一次hotels.com線上客服，客服人員依照SOP把問題詢問完之後也一樣回覆我們管理人員有在處理這件事情，然後一直要結束這段對話，我們和客服人員說明我們並沒有得到任何處理，請他們協助是否有其他方式可以處理，只得到客服說給予下次訂購的新台幣200多的補償，這個處理方式覺得並沒有得到尊重。