ベストウェスタン プラス メンター - クリーブランド ノースイースト

Clean, updated, comfortable. Front desk staff friendly and efficient.

Advertised as a 3 star hotel but it felt like only a 2. I was disappointed that the restaurant is closed for the time being. There are several restaurants nearby though. The property and room was clean but dated and worn. The beds were a bit lumpy but not unbearable.

Loved the look of the place. The staff weee all very friendly and helpful The only thing I might do differently is change up the breakfast food with some pancakes or sausage, gravy and biscuits. The scrambled eggs can sometimes get a little moist and no flavor

My only issue is that this is the second time I have stayed there and the restaurant was not open.

Shower didn't drain

The Property looks descent from outside, My hotel room furniture were worn out, leather chair is torn, bathroom door needs painting, not enough towels, shampoo was extremely small for two people.

Loved everything. Great breakfast items. Classic older hotel but everything was great.

nice hotel, clean, friendly

I liked the different design of the lobby and the exterior compared to most hotels. I was disappointed that the restaurant they advertised having had been closed for awhile due to staffing issues.

hard to view tv from anywhere but bed!

This was a second time to this location. We left disappointed and discouraged. We have a King Suite Room. 1. Our shower wall had a large amount of a woman's hair who had previously used the room. 2. Arriving at 9:10 a.m. for a free breakfast...ends at 9:30 a.m. There was little or no breakfast to enjoy. A new batch of scrambled eggs did arrive @ 9:15 a.m. There were a few sausage links that looked like they had been there for a while. There was no bacon or breakfast potatoes. I asked if anything else was going to be prepared...no was the answer I received. Upon checking out, my expressed her concerns. There was little no concern for their lack of effort to be better than average or at least average. When you pay over $330 for a two-night stay, you HAVE to be better than that. We will not be back. Shame on you!

No bar open, no restaurant open, no room service, and the pool burned your eyes. It smelled like bleach not chlorine.

Although the property is older and very nice we were disappointed that the lounge and restaurant was closed. The room was older but clean and we did have a few ants on the side table. They are probably due for there bug spray of the property.

The rooms might be dated and worn, but the beds are clean and comfortable. Breakfast is made well and yummy! Check-in was a breeze. It’s quiet inside making you think you are the only one’s there.

Loved the historical aspects of the property. It was unfortunate that the bar/restaurant were not open, however. The breakfast area as neat, clean, and well-stocked. The gentleman working the breakfast room was great! Helpful and friendly. Check in and out was efficient and friendly.

Clean friendly upscale area

Nicely kept hotel with friendly service. Zero complaints.

The staff is very friendly and helpfull.

BEST breakfast ever! Our next trip we will stay ONLY here

Good breakfast.