クパチーノ ホテル

照明が暗くPC作業は少々やりにくかった。 部屋の作りかと思いますが、ベットとPCできるテーブルが離れていて空間の行き来が面倒。 ベット周りのコンセントの位置が悪く使いづらい。 バスルームの電気が換気扇と動機していて換気扇だけを動かす消すが出来ない（換気扇がかなりうるさいです） 色々書きましたが、ベット自体は、とても良く寝やすいです。 朝食もマフィン食べ放題ですし、温かいスクランブルエッグとトーストもあり十分です。

Atomosphere around the hotel is good.

場所が良く、いつも使わさせて頂いていますが、今回は断水やお湯が出ないトラブルが発生し、不自由だった。お湯に関しては、10分程水を出し続けないとお湯にならないので、対策してほしい。

One of the worst 3-4 star hotel that I ever stayed.

エレベータ故障 部屋やお風呂が汚い

スーパーが近くて便利です。朝食は、数ヶ月前にあった温かい食べ物が無くなり、とても寂しい内容です。また、ウェルカムドリンクは、提供されませんでした。

歩いてすぐにスーパーがあり便利。少し古めの建物設備だけど清潔感ある。駐車場もスペースがたくさんあって良いです。 エレベーターが修理中で使えなかったのはマイナス要素。

部屋の掃除を忘れられたことがありました。その前の日、使ったタオル分増やさなかった為、カウンタに取りに行くハメに。どこまで清掃したのか確認してないのだと思います。 あと、二名で予約したのに、料金が違うって、どういう事？

設備は古いが部屋は広く、落ち着いている。 スーパー近くて、便利。

The location and facilities are good in general. The room was rennovated, sapcious and clean. But the room I stayed was dark with a small window, which made me feel depressed. Other rooms might be better.

Good service.

quiet

Room was great. Everything else about the hotel was not. The common areas like hallways/walkways are in poor condition (they look more like what you'd expect in a motel 6 than in a 4 star hotel) and the breakfast was pathetic

Old and tired! Carpets were stained and lumpy. I would not walk anywhere without shoes. Stained furniture within our room and broken down lobby and pool furniture throughout. Expected more for the price paid.

I requested for a high level room but I didn't get it. Instead, I got a room in the corner. The toilet didn't flush. After a long day out, I came back to a smelly room with a surprised worker in the restroom. I went to the front desk and told the receptionist, she told me there's no more room so I have to check out of the hotel. I asked to speak to the manager, she got me another. No apology! No compensation.

The hotel was probably very nice at one time, but not handling its age very well. It looks like might be closing in the near future, could be why they’re not doing fixes and upgrades.

With full understanding that the front desk attendant that checked me in is a new employee, she did well to get me checked in, but did not tell me where to find my room as I would expect from a 4 star hotel. I was only provided one room key despite my reservation being for two people. When I got to my room, I was impressed with the size and how comfortable the carpet was to walk on, however I noted that it was discolored in several areas. All of the signs around the pool area are faded or missing information, the lounge chairs are discolored, which is expected given the California sun. The jacuzzi has a sign stating that the maximum capacity is 2 people despite being sized for 6-8 people, and the front desk staff had no idea about whether that was an active policy or not. Staff also did not perform checks and allowed guests to drink from glass bottles while in the jacuzzi. Overnight, we hardly slept because the bed is dipping and dated, and I found myself having to use the very worn and flattened pillows to wedge under me to try and stay flat in the bed. Our AC also did not maintain a stable temperature overnight leading to us overheating in the night and then freezing an hour later. When we went to check out this morning, the front desk attendant had headphones in and performed the bare minimum to check us out. He did not ask how the stay was. We also noted that all of the permits for the location expired in 2023.

Nice staff and rooms

Great staff

Very spacious room and reasonable price