Four Points by Sheraton Santa Cruz Scotts Valley

ホテル
8.2
/10
素晴らしい
891 件のレビュー
エリア内
地図を見る
5030 Scotts Valley Drive, サンタクルーズ郡, カリフォルニア州, アメリカ合衆国, 95066

設備・サービス

詳細
レストラン
24 時間対応フロントデスク
Wi-Fi
エレベーター
Four Points by Sheraton Santa Cruz Scotts Valleyは、サンタクルーズ郡にある良いエリアにあるホテルです。 24時間対応のフロントデスクは、チェックインからチェックアウトまで、または必要なサポートを提供します。さらにご希望があれば、フロントデスクにご連絡ください。お客様のご要望にお応えできるよう、常に準備を整えています。
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所在地

5030 Scotts Valley Drive, サンタクルーズ郡, カリフォルニア州, アメリカ合衆国, 95066
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その他 Four Points by Sheraton Santa Cruz Scotts Valley
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Four Points by Sheraton Santa Cruz Scotts Valleyの詳細情報

場所


Four Points by Sheraton Santa Cruz Scotts Valleyは、サンタクルーズ郡にある良いエリアにあるホテルです。

Four Points by Sheraton Santa Cruz Scotts Valleyについて

充実した施設と素晴らしいサービスにより、Four Points by Sheraton Santa Cruz Scotts Valleyでの滞在中は何も不満はありません。

ホテルのフィットネスセンターは、滞在中にぜひ訪れたい場所です。

24時間対応のフロントデスクは、チェックインからチェックアウトまで、または必要なサポートを提供します。さらにご希望があれば、フロントデスクにご連絡ください。お客様のご要望にお応えできるよう、常に準備を整えています。

Four Points by Sheraton Santa Cruz Scotts Valleyでは、あなただけの特別な料理をお楽しみください。

提供されているすべての施設を備えたFour Points by Sheraton Santa Cruz Scotts Valleyは、滞在するのに最適な場所です。

Four Points by Sheraton Santa Cruz Scotts Valleyでご利用いただけるすべての施設

その他 Four Points by Sheraton Santa Cruz Scotts Valley
その他

ホテル内の設備

  • OTHER
  • エレベーター
  • レストラン
  • 禁煙エリア
  • 貸金庫

ホテルサービス

  • ランドリーサービス
  • エクスプレスチェックイン
  • 荷物預かり
  • エクスプレスチェックアウト
  • 24 時間受付

アクティビティ

  • ロマンチックなプロポーズパッケージ
  • ワイン・テイスティング・ルーム
  • 庭園
  • ブドウ園

共通サービス

  • 駐車場
  • バンケット
  • 駐車場(課徴金)
  • テラス

ビジネス施設

  • 会議施設
  • 会議室
  • 会議室
  • ビジネスセンター

ご飲食

  • バー
  • スナックバー

インターネット

  • 無料 Wi-Fi

スポーツとレクリエーション

  • フィットネスセンター

Four Points by Sheraton Santa Cruz Scotts Valleyの宿泊ポリシーと基本情報

重要な注意点
  • 屋根付きセルフパーキング料金: 1 泊あたり 5.00 米ドル
  • ペット料金: ペット 1 匹あたり、1 回の滞在につき 75 米ドル (1 回の滞在につき最大 75.00 米ドル)
  • 介助動物は料金免除

上記のリストはすべてを網羅しているわけではありません。料金とデポジットには税金が含まれていない場合があり、変更されることがあります。

宿泊施設では、以下の料金をお支払いいただきます。料金には適用される税金が含まれる場合があります:

  • デポジット: 1 回の滞在につき 50 米ドル

宿泊施設から提供されたすべての料金を記載しています。

  • 追加料金は適用される場合があり、宿泊施設のポリシーによって異なります
  • 付随的な料金については、チェックイン時に政府発行の写真付き身分証明書とクレジットカード、デビットカード、または現金でのデポジットが必要となる場合があります
  • 特別なリクエストは、チェックイン時の空室状況により、追加料金が発生する場合があります。特別なリクエストは保証できません
  • ベビーベッド/幼児用ベッドを予約するには、事前に宿泊施設にご連絡ください
  • この宿泊施設では、クレジットカードとデビットカードをご利用いただけます。現金はご利用いただけません
  • この宿泊施設は太陽エネルギーを利用しています
  • この宿泊施設の安全機能には、一酸化炭素検知器、消火器、煙探知機、窓ガードが含まれています
  • この宿泊施設は、Commitment to Clean (Marriott) のクリーニングと消毒の実践に従っていることを確認しています

チェックインの手配については、予約確認書に記載されている情報を使用して、事前に宿泊施設にご連絡ください。通常のチェックイン時間外に到着する予定のお客様は、チェックインの手順について事前に宿泊施設にご連絡ください。フロントデスクのスタッフが到着時にゲストをお迎えします。

ホテルは、21 歳以上のゲストのみを受け入れます

チェックイン/チェックアウト時間

チェックイン:
開始 15:00
チェックアウト:
最終 12:00
ホテルポリシーは現在準備中です。

基本情報

こだわり条件
レストラン, 24 時間対応フロントデスク, Wi-Fi, エレベーター
チェックイン / チェックアウト時間
15:00から - 12:00まで
Four Points by Sheraton Santa Cruz Scotts Valleyの空室状況
128
Four Points by Sheraton Santa Cruz Scotts Valleyの別の施設
OTHER, 禁煙エリア, 貸金庫, ランドリーサービス, エクスプレスチェックイン

Four Points by Sheraton Santa Cruz Scotts Valleyに関するよくある質問

Four Points by Sheraton Santa Cruz Scotts Valleyでご利用いただける施設は?
Four Points by Sheraton Santa Cruz Scotts Valleyにはレストラン, 24 時間対応フロントデスク, Wi-Fi, エレベーターなどの充実した施設があります(一部有料)。
Four Points by Sheraton Santa Cruz Scotts Valleyのチェックイン・チェックアウト時間は?
Four Points by Sheraton Santa Cruz Scotts Valleyのチェックインは 開始 15:00 から、チェックアウトは 最終 12:00 までです。
Four Points by Sheraton Santa Cruz Scotts Valleyの星の評価は何ですか?
Four Points by Sheraton Santa Cruz Scotts Valleyは3.0つ星ホテルです。
Four Points by Sheraton Santa Cruz Scotts Valleyの部屋数はいくつですか?
Four Points by Sheraton Santa Cruz Scotts Valleyの総客室数は128室です。
Four Points by Sheraton Santa Cruz Scotts Valleyには駐車場がありますか?
はい、Four Points by Sheraton Santa Cruz Scotts Valleyには駐車場がございます。詳細はホテルに直接ご確認ください。
すべてを見る

Four Points by Sheraton Santa Cruz Scotts Valleyの口コミ

8.2
素晴らしい
891 件のレビューより
清潔さ

9.0

快適

8.6

サービス

8.6

並べ替え
最も関連性の高い
環境設定
デフォルト

旅行者のレビュー Four Points by Sheraton Santa Cruz Scotts Valley

1ページあたりのレビュー数
20
40
トップレビュー
Verified traveler
6.0
/10
14週間前にレビューしました

Hotels.com verified review

Was disappointed to be given a handicapped room even though we were not physically handicapped —- when asked for a room with a bathtub, was told there weren’t any handicapped rooms with tubs. We let them know we did not need a handicapped room but based on their observation we required one.
ryan
icon-レジャー 子どもと 一緒に
レジャー 子どもと 一緒に
10.0
/10
14週間前にレビューしました

Expedia Group verified review

Clean! Great service!
Samuel
icon-出張
出張
2.0
/10
14週間前にレビューしました

Hotels.com verified review

Hotel was cool but what’s not is there was a mistake where they billed me 2 times for the same night and said I’d get refunded… here we are 30 days later and it’s still pending in my acc… 30 days for a refund is ridiculous
Shannon
icon-レジャー 家族旅行
レジャー 家族旅行
8.0
/10
15週間前にレビューしました

Expedia Group verified review

The lobby and rooms are updated and have a nice overall look and feel. We ate at the restaurant which is really just a handful of tables in the lobby. The hotel staff double as the servers - so it wasn't like having a designated server and the tables were still somewhat dirty from whoever was there previously. The room was spacious and clean and the bathroom seemed recently updated. However it was VERY hard to even turn the hot water handle on and off. When we returned to the room later we discoverd a huge puddle of water by the front door. We called for maintenance and clean towels (since we used all the towels wiping up the water) around 8:20pm. By 9:15pm we still had no one arrive, so we called back and the front desk person said she was the only person on staff and couldn't leave the front desk. She offered to still run towels to us, but I declined as we wanted to get ready for bed. We soon discovered it was the newly installed mini split that drains water down the wall and right in front of the hallway door when the AC goes off. I woke up to the sound of water draining down onto the floor. Since I knew there was no other staff, we just dealt with it. But this cannot be the first time this has happened! There was a good amount of road noise and also hallway noise. Overall decent hotel and updated, but not the quietest or the nicest.
続きを読む
Joe
icon-レジャー パートナーと 一緒に
レジャー パートナーと 一緒に
8.0
/10
15週間前にレビューしました

Expedia Group verified review

Restaurant was a joke. The food was reheated frozen pizza from Costco. Not worth the money. 5030 was not a restaurant just a bar posing as a restaurant. The table were dirty and when I mentioned it to the girl behind the bar counter she said “oh really” so indignant, like I was crazy. She never even tried to explain why or clean the table.
続きを読む
David
icon-レジャー パートナーと 一緒に
レジャー パートナーと 一緒に
10.0
/10
16週間前にレビューしました

Expedia Group verified review

Great staff, clean rooms. Some staining on carpets, use of so many disposables could be reduced by simply putting cups on rooms. Room itself was very spacious (suite). I’d definitely recommend and stay here again. Overall I rate the stay 3.5/5 stars. Albeit I’m tough on a hotel that cost this much a night. Steam clean the hallways and U would give it a higher rating.
続きを読む
Hannah
icon-レジャー パートナーと 一緒に
レジャー パートナーと 一緒に
8.0
/10
16週間前にレビューしました

Expedia Group verified review

Overall, great stay!
Harinder
icon-レジャー パートナーと 一緒に
レジャー パートナーと 一緒に
8.0
/10
16週間前にレビューしました

Expedia Group verified review

Free coffee and water in the reception at all times. Very clean property.
Shea
icon-レジャー 家族旅行
レジャー 家族旅行
6.0
/10
16週間前にレビューしました

Expedia Group verified review

I was running behind due to car issues and called in advance to let them know. My room was prepaid. They told me I had to get there by 2 AM, and I was just leaving Vegas at 5 PM. I felt the need to race and it put us into dangerous situations. We barely ate dinner. We got there at 2:15 and attending seemed completely unbothered because we were prepaid! Of course! So why did the other employee tell me I was going to miss some mysterious 2 AM deadline? Really, gonna turn away a mom with kids who prepaid and drove 9 hours to get there when they’re exhausted? Make her rush and cry with stress? Also their dryer sucks, requires 2 full passes, no quarter machine or card option, and it made US late the next day.
続きを読む
giuliana
icon-レジャー 家族旅行
レジャー 家族旅行
10.0
/10
17週間前にレビューしました

Expedia Group verified review

Beautiful property surrounded by trees. Large patio seating area with fire pits. Close to several locations And easy parking. Rooms are spacious, nice sized bathroom and shower. Open faced shower (no door)- tends to leave water everywhere. Our shower had a very slow drain causing us to pause between showers to wait for it to drain(a bit irritating when 4 people need to shower). Our only real complaint was the thin walls/ doors. We could hear people walking in the hallways and closing doors- its sounded very loud. BTW- no pool on premises for those interested
続きを読む
Katherine
icon-レジャー 家族旅行
レジャー 家族旅行
4.0
/10
17週間前にレビューしました

Expedia Group verified review

We were excited to stay here based on the reviews and pictures. Unfortunately, our stay was the most disappointing of our two week road trip on which we stayed at five different hotels and motels. When we arrived the music was so loud the folks working at the check-in desk had to shout. They told us there would be live music until 9pm. there was a strangely rowdy vibe in the lobby, but we went up to our room. Once we arrived we found we had been given a single king room instead of the room for 4 that we had booked. When we let the front desk know, they offered us a room with two queens, but it was next door to the "birthday girl" for the rowdy party in the lobby and overlooked the very loud party in the courtyard. With two kids we were not able to take this room because we knew how loud it would be all night. We went back to the king room and asked them to make up the hide-a-bed in the couch, which they politely agreed to. After dinner out we came back and our bed was not made even though it was bedtime for the kids. When we asked the front desk about it a different employee told us we had to do it ourselves and was honestly really rude about it. There was not bedding provided except a single sheet and very disgusting duvet insert. We had to ask for bedding three times and eventually received two shower curtains, two actual curtains, and a blanket. Then after another trip to the front desk we managed to get pillows. The hide-a-bed was ancient and had a thick bar in the middle
続きを読む
Victor
icon-レジャー 家族旅行
レジャー 家族旅行
10.0
/10
17週間前にレビューしました

Expedia Group verified review

The bar was very good; well stocked, good selection, and good prices.
Harrison
icon-友人&家族
友人&家族
10.0
/10
17週間前にレビューしました

Hotels.com verified review

Excellent hotel. Really enjoyed our stay here. No need for additional information as excellent sums up the stay
Jose Antonio
icon-レジャー パートナーと 一緒に
レジャー パートナーと 一緒に
10.0
/10
17週間前にレビューしました

Expedia Group verified review

The hotel had a full bar and restaurant, that was unexpected. The lobby area is beautiful and always served Iced water, coffee, iced tea, hot teas and hot cocoa. When I first walked in the hotel, it smelled so good. The beds were comfortable and I absolutely love that the air conditioner is above the entry door not near my bed, keeping me up all night. The huge walk in shower was awesome.
続きを読む
Tiya
10.0
/10
17週間前にレビューしました

Expedia Group verified review

Great stay! Will absolutely be back. Perfectly for wine tasting lodging
Amol
icon-レジャー 家族旅行
レジャー 家族旅行
10.0
/10
17週間前にレビューしました

Expedia Group verified review

Sure! Here's a rephrased version of your points into a polished hotel review: --- We stayed at this hotel for a couple of nights during a relaxed weekend getaway. From the moment we arrived, the experience was smooth and pleasant. The hotel and rooms were well-maintained, and the front desk staff were courteous and helpful—graciously accommodating our request for a room change at check-in. While there isn’t much to explore right around the hotel itself, it served as a convenient base for outdoor activities. We spent one day hiking at Henry Cowell Redwoods State Park and took a scenic drive to Santa Cruz the next. Overall, we had an enjoyable and comfortable stay. We'd definitely recommend this property for anyone planning to visit Henry Cowell or looking for a quiet, short stay in the area.
続きを読む
Verified traveler
6.0
/10
18週間前にレビューしました

Hotels.com verified review

The hotel was cool but whoever is in charge of the billing is outta their mind… I made a 1 night reservation and paid through hotels.com… go to check in and I guess there was a miscommunication. And the decided to book me the same night through Expedia… so now I’ve paid twice for the same night… so I pointed that out and it was supposedly canceled.. mistakes happen I get that… anyways here we are a week later and not only is the $174 still pending aka not back in my account but they decided to charge me another 390… they also returned my deposit the same time last night so it wasn’t for damages or anything… oh and there was no hot water so a cold shower on the morning was better than coffee … but for real that 1 night so far has cost me almost $800 so far… when it was supposed to be for $152
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Joseph
icon-レジャー 子どもと 一緒に
レジャー 子どもと 一緒に
4.0
/10
18週間前にレビューしました

Expedia Group verified review

Was packed, the only friendly staff member was the bartender. Upon arrival they said there was an issue with the hot water but that it would be back on in a couple hours.. it never came back on.
Niravkumar M
4.0
/10
18週間前にレビューしました

Expedia Group verified review

while staying at this property, Hot water was broken with no ETA when it will be fixed.
Mark
8.0
/10
20週間前にレビューしました

Hotels.com verified review

The place is nice, we have stayed there before with no issues. Unfortunately the last time we visited we had a very uncomfortable situation where House Keeping just walked right in while we were showering at 9:30 am even though check out isn't till noon. It was a male staff member that appeared to be knocking on the door (which he had a passkey for) while simultaneously opening the door to let himself in, SHOCKING! I was appalled and notified the frint desk.
続きを読む
1ページあたりのレビュー数
20
40

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すぐに予約しましょう
その他 4 Four Points by Sheraton Santa Cruz Scotts Valley

免責事項

免責事項: 掲載写真はホテルから提供されたものです。Travelokaは写真の正確さについて、一切の責任を負いません。
8.2
素晴らしい
891 件のレビューより
清潔さ

9.0

快適

8.6

サービス

8.6

並べ替え
最も関連性の高い
環境設定
デフォルト

旅行者のレビュー Four Points by Sheraton Santa Cruz Scotts Valley

1ページあたりのレビュー数
20
40
トップレビュー
Verified traveler
6.0
/10
14週間前にレビューしました

Hotels.com verified review

Was disappointed to be given a handicapped room even though we were not physically handicapped —- when asked for a room with a bathtub, was told there weren’t any handicapped rooms with tubs. We let them know we did not need a handicapped room but based on their observation we required one.
ryan
icon-レジャー 子どもと 一緒に
レジャー 子どもと 一緒に
10.0
/10
14週間前にレビューしました

Expedia Group verified review

Clean! Great service!
Samuel
icon-出張
出張
2.0
/10
14週間前にレビューしました

Hotels.com verified review

Hotel was cool but what’s not is there was a mistake where they billed me 2 times for the same night and said I’d get refunded… here we are 30 days later and it’s still pending in my acc… 30 days for a refund is ridiculous
Shannon
icon-レジャー 家族旅行
レジャー 家族旅行
8.0
/10
15週間前にレビューしました

Expedia Group verified review

The lobby and rooms are updated and have a nice overall look and feel. We ate at the restaurant which is really just a handful of tables in the lobby. The hotel staff double as the servers - so it wasn't like having a designated server and the tables were still somewhat dirty from whoever was there previously. The room was spacious and clean and the bathroom seemed recently updated. However it was VERY hard to even turn the hot water handle on and off. When we returned to the room later we discoverd a huge puddle of water by the front door. We called for maintenance and clean towels (since we used all the towels wiping up the water) around 8:20pm. By 9:15pm we still had no one arrive, so we called back and the front desk person said she was the only person on staff and couldn't leave the front desk. She offered to still run towels to us, but I declined as we wanted to get ready for bed. We soon discovered it was the newly installed mini split that drains water down the wall and right in front of the hallway door when the AC goes off. I woke up to the sound of water draining down onto the floor. Since I knew there was no other staff, we just dealt with it. But this cannot be the first time this has happened! There was a good amount of road noise and also hallway noise. Overall decent hotel and updated, but not the quietest or the nicest.
続きを読む
Joe
icon-レジャー パートナーと 一緒に
レジャー パートナーと 一緒に
8.0
/10
15週間前にレビューしました

Expedia Group verified review

Restaurant was a joke. The food was reheated frozen pizza from Costco. Not worth the money. 5030 was not a restaurant just a bar posing as a restaurant. The table were dirty and when I mentioned it to the girl behind the bar counter she said “oh really” so indignant, like I was crazy. She never even tried to explain why or clean the table.
続きを読む
David
icon-レジャー パートナーと 一緒に
レジャー パートナーと 一緒に
10.0
/10
16週間前にレビューしました

Expedia Group verified review

Great staff, clean rooms. Some staining on carpets, use of so many disposables could be reduced by simply putting cups on rooms. Room itself was very spacious (suite). I’d definitely recommend and stay here again. Overall I rate the stay 3.5/5 stars. Albeit I’m tough on a hotel that cost this much a night. Steam clean the hallways and U would give it a higher rating.
続きを読む
Hannah
icon-レジャー パートナーと 一緒に
レジャー パートナーと 一緒に
8.0
/10
16週間前にレビューしました

Expedia Group verified review

Overall, great stay!
Harinder
icon-レジャー パートナーと 一緒に
レジャー パートナーと 一緒に
8.0
/10
16週間前にレビューしました

Expedia Group verified review

Free coffee and water in the reception at all times. Very clean property.
Shea
icon-レジャー 家族旅行
レジャー 家族旅行
6.0
/10
16週間前にレビューしました

Expedia Group verified review

I was running behind due to car issues and called in advance to let them know. My room was prepaid. They told me I had to get there by 2 AM, and I was just leaving Vegas at 5 PM. I felt the need to race and it put us into dangerous situations. We barely ate dinner. We got there at 2:15 and attending seemed completely unbothered because we were prepaid! Of course! So why did the other employee tell me I was going to miss some mysterious 2 AM deadline? Really, gonna turn away a mom with kids who prepaid and drove 9 hours to get there when they’re exhausted? Make her rush and cry with stress? Also their dryer sucks, requires 2 full passes, no quarter machine or card option, and it made US late the next day.
続きを読む
giuliana
icon-レジャー 家族旅行
レジャー 家族旅行
10.0
/10
17週間前にレビューしました

Expedia Group verified review

Beautiful property surrounded by trees. Large patio seating area with fire pits. Close to several locations And easy parking. Rooms are spacious, nice sized bathroom and shower. Open faced shower (no door)- tends to leave water everywhere. Our shower had a very slow drain causing us to pause between showers to wait for it to drain(a bit irritating when 4 people need to shower). Our only real complaint was the thin walls/ doors. We could hear people walking in the hallways and closing doors- its sounded very loud. BTW- no pool on premises for those interested
続きを読む
Katherine
icon-レジャー 家族旅行
レジャー 家族旅行
4.0
/10
17週間前にレビューしました

Expedia Group verified review

We were excited to stay here based on the reviews and pictures. Unfortunately, our stay was the most disappointing of our two week road trip on which we stayed at five different hotels and motels. When we arrived the music was so loud the folks working at the check-in desk had to shout. They told us there would be live music until 9pm. there was a strangely rowdy vibe in the lobby, but we went up to our room. Once we arrived we found we had been given a single king room instead of the room for 4 that we had booked. When we let the front desk know, they offered us a room with two queens, but it was next door to the "birthday girl" for the rowdy party in the lobby and overlooked the very loud party in the courtyard. With two kids we were not able to take this room because we knew how loud it would be all night. We went back to the king room and asked them to make up the hide-a-bed in the couch, which they politely agreed to. After dinner out we came back and our bed was not made even though it was bedtime for the kids. When we asked the front desk about it a different employee told us we had to do it ourselves and was honestly really rude about it. There was not bedding provided except a single sheet and very disgusting duvet insert. We had to ask for bedding three times and eventually received two shower curtains, two actual curtains, and a blanket. Then after another trip to the front desk we managed to get pillows. The hide-a-bed was ancient and had a thick bar in the middle
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Victor
icon-レジャー 家族旅行
レジャー 家族旅行
10.0
/10
17週間前にレビューしました

Expedia Group verified review

The bar was very good; well stocked, good selection, and good prices.
Harrison
icon-友人&家族
友人&家族
10.0
/10
17週間前にレビューしました

Hotels.com verified review

Excellent hotel. Really enjoyed our stay here. No need for additional information as excellent sums up the stay
Jose Antonio
icon-レジャー パートナーと 一緒に
レジャー パートナーと 一緒に
10.0
/10
17週間前にレビューしました

Expedia Group verified review

The hotel had a full bar and restaurant, that was unexpected. The lobby area is beautiful and always served Iced water, coffee, iced tea, hot teas and hot cocoa. When I first walked in the hotel, it smelled so good. The beds were comfortable and I absolutely love that the air conditioner is above the entry door not near my bed, keeping me up all night. The huge walk in shower was awesome.
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Tiya
10.0
/10
17週間前にレビューしました

Expedia Group verified review

Great stay! Will absolutely be back. Perfectly for wine tasting lodging
Amol
icon-レジャー 家族旅行
レジャー 家族旅行
10.0
/10
17週間前にレビューしました

Expedia Group verified review

Sure! Here's a rephrased version of your points into a polished hotel review: --- We stayed at this hotel for a couple of nights during a relaxed weekend getaway. From the moment we arrived, the experience was smooth and pleasant. The hotel and rooms were well-maintained, and the front desk staff were courteous and helpful—graciously accommodating our request for a room change at check-in. While there isn’t much to explore right around the hotel itself, it served as a convenient base for outdoor activities. We spent one day hiking at Henry Cowell Redwoods State Park and took a scenic drive to Santa Cruz the next. Overall, we had an enjoyable and comfortable stay. We'd definitely recommend this property for anyone planning to visit Henry Cowell or looking for a quiet, short stay in the area.
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Verified traveler
6.0
/10
18週間前にレビューしました

Hotels.com verified review

The hotel was cool but whoever is in charge of the billing is outta their mind… I made a 1 night reservation and paid through hotels.com… go to check in and I guess there was a miscommunication. And the decided to book me the same night through Expedia… so now I’ve paid twice for the same night… so I pointed that out and it was supposedly canceled.. mistakes happen I get that… anyways here we are a week later and not only is the $174 still pending aka not back in my account but they decided to charge me another 390… they also returned my deposit the same time last night so it wasn’t for damages or anything… oh and there was no hot water so a cold shower on the morning was better than coffee … but for real that 1 night so far has cost me almost $800 so far… when it was supposed to be for $152
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Joseph
icon-レジャー 子どもと 一緒に
レジャー 子どもと 一緒に
4.0
/10
18週間前にレビューしました

Expedia Group verified review

Was packed, the only friendly staff member was the bartender. Upon arrival they said there was an issue with the hot water but that it would be back on in a couple hours.. it never came back on.
Niravkumar M
4.0
/10
18週間前にレビューしました

Expedia Group verified review

while staying at this property, Hot water was broken with no ETA when it will be fixed.
Mark
8.0
/10
20週間前にレビューしました

Hotels.com verified review

The place is nice, we have stayed there before with no issues. Unfortunately the last time we visited we had a very uncomfortable situation where House Keeping just walked right in while we were showering at 9:30 am even though check out isn't till noon. It was a male staff member that appeared to be knocking on the door (which he had a passkey for) while simultaneously opening the door to let himself in, SHOCKING! I was appalled and notified the frint desk.
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