Four Points by Sheraton Santa Cruz Scotts Valley

There is almost no soundproofing between rooms.

nice

The staff was very kind and helpful. Trevor was extremely helpful with check-in and anything else we needed! He was truly the goat. The room itself was clean and very nice. The only complaint I had is we were staying in a two bed room and one bed was insanely squeaky. Everytime they moved at night we were waking up. But our bed made no noise at all. Its crazy how much noise it made. Other than that, amazing stay. Will be staying again if I come to Santa Cruz for another over night.

Loved the courtyard and that food was available in the lobby- also French doors that open onto balcony in my room

The front desk staff did their best to alleviate the problems we found with the room. Going from least bad to worst, the body wash in the shower was empty, the bottom of the desk was broken and hanging, there were big grey stains on the sheets, the front desk weren’t given a set in the right size for them to give to us, and worst of all, both beds’ mattresses had giant divots from presumably decades of use. This and the sheets appear to be due to a lack of maintenance funding. We left early.

Was disappointed to be given a handicapped room even though we were not physically handicapped —- when asked for a room with a bathtub, was told there weren’t any handicapped rooms with tubs. We let them know we did not need a handicapped room but based on their observation we required one.

Clean! Great service!

Hotel was cool but what’s not is there was a mistake where they billed me 2 times for the same night and said I’d get refunded… here we are 30 days later and it’s still pending in my acc… 30 days for a refund is ridiculous

The lobby and rooms are updated and have a nice overall look and feel. We ate at the restaurant which is really just a handful of tables in the lobby. The hotel staff double as the servers - so it wasn't like having a designated server and the tables were still somewhat dirty from whoever was there previously. The room was spacious and clean and the bathroom seemed recently updated. However it was VERY hard to even turn the hot water handle on and off. When we returned to the room later we discoverd a huge puddle of water by the front door. We called for maintenance and clean towels (since we used all the towels wiping up the water) around 8:20pm. By 9:15pm we still had no one arrive, so we called back and the front desk person said she was the only person on staff and couldn't leave the front desk. She offered to still run towels to us, but I declined as we wanted to get ready for bed. We soon discovered it was the newly installed mini split that drains water down the wall and right in front of the hallway door when the AC goes off. I woke up to the sound of water draining down onto the floor. Since I knew there was no other staff, we just dealt with it. But this cannot be the first time this has happened! There was a good amount of road noise and also hallway noise. Overall decent hotel and updated, but not the quietest or the nicest.

Restaurant was a joke. The food was reheated frozen pizza from Costco. Not worth the money. 5030 was not a restaurant just a bar posing as a restaurant. The table were dirty and when I mentioned it to the girl behind the bar counter she said “oh really” so indignant, like I was crazy. She never even tried to explain why or clean the table.

Great staff, clean rooms. Some staining on carpets, use of so many disposables could be reduced by simply putting cups on rooms. Room itself was very spacious (suite). I’d definitely recommend and stay here again. Overall I rate the stay 3.5/5 stars. Albeit I’m tough on a hotel that cost this much a night. Steam clean the hallways and U would give it a higher rating.

Overall, great stay!

Free coffee and water in the reception at all times. Very clean property.

I was running behind due to car issues and called in advance to let them know. My room was prepaid. They told me I had to get there by 2 AM, and I was just leaving Vegas at 5 PM. I felt the need to race and it put us into dangerous situations. We barely ate dinner. We got there at 2:15 and attending seemed completely unbothered because we were prepaid! Of course! So why did the other employee tell me I was going to miss some mysterious 2 AM deadline? Really, gonna turn away a mom with kids who prepaid and drove 9 hours to get there when they’re exhausted? Make her rush and cry with stress? Also their dryer sucks, requires 2 full passes, no quarter machine or card option, and it made US late the next day.

Beautiful property surrounded by trees. Large patio seating area with fire pits. Close to several locations And easy parking. Rooms are spacious, nice sized bathroom and shower. Open faced shower (no door)- tends to leave water everywhere. Our shower had a very slow drain causing us to pause between showers to wait for it to drain(a bit irritating when 4 people need to shower). Our only real complaint was the thin walls/ doors. We could hear people walking in the hallways and closing doors- its sounded very loud. BTW- no pool on premises for those interested

We were excited to stay here based on the reviews and pictures. Unfortunately, our stay was the most disappointing of our two week road trip on which we stayed at five different hotels and motels. When we arrived the music was so loud the folks working at the check-in desk had to shout. They told us there would be live music until 9pm. there was a strangely rowdy vibe in the lobby, but we went up to our room. Once we arrived we found we had been given a single king room instead of the room for 4 that we had booked. When we let the front desk know, they offered us a room with two queens, but it was next door to the "birthday girl" for the rowdy party in the lobby and overlooked the very loud party in the courtyard. With two kids we were not able to take this room because we knew how loud it would be all night. We went back to the king room and asked them to make up the hide-a-bed in the couch, which they politely agreed to. After dinner out we came back and our bed was not made even though it was bedtime for the kids. When we asked the front desk about it a different employee told us we had to do it ourselves and was honestly really rude about it. There was not bedding provided except a single sheet and very disgusting duvet insert. We had to ask for bedding three times and eventually received two shower curtains, two actual curtains, and a blanket. Then after another trip to the front desk we managed to get pillows. The hide-a-bed was ancient and had a thick bar in the middle

The bar was very good; well stocked, good selection, and good prices.

Excellent hotel. Really enjoyed our stay here. No need for additional information as excellent sums up the stay

The hotel had a full bar and restaurant, that was unexpected. The lobby area is beautiful and always served Iced water, coffee, iced tea, hot teas and hot cocoa. When I first walked in the hotel, it smelled so good. The beds were comfortable and I absolutely love that the air conditioner is above the entry door not near my bed, keeping me up all night. The huge walk in shower was awesome.

Great stay! Will absolutely be back. Perfectly for wine tasting lodging