イリリキ アイランド リゾート & スパ

清潔で快適なホテルでした。ただ食事代金がリゾート価格で相場より数倍の値段がする。

クリスマスシーズンだったので混雑していたせいもあり、宿泊費は高額（一泊592ドル)に設定されていましたが、この辺りではここがいいのでは⁉️と、こちらのホテルに4泊しました。しかしサービスは悪くとても星が付いているホテルのレベルではなかった。施設やお料理の味も最悪でした。一泊100ドルくらいなら納得しますが、600ドル近く払ってこのクオリティでは不快でしかない滞在となりました。 部屋までは全て電動車で移動するか歩くかしかないのですが、その電動車は広いホテル内に2.3台しかゲスト用に用意されてなく、ロビーで電動車を待つために数時間待たされたというお怒りのゲストもいた程。私達は子供がいたので最初は散歩気分でロビーから部屋までは10分弱歩いてましたが、荷物が多い時や子供が寝てしまい抱っこをしている時などは電動車がすぐに捕まらないことが不便でストレスでした。

クリスマスシーズンだったので混雑していたせいもあり、宿泊費は高額に設定されていたがこの辺りではここがいいのでは、とこちらのホテルにしました。しかしサービスは悪くとても星が付いているホテルのレベルではなかった。施設やお料理の味も最悪でした。

Port Vilaの中心部から少し離れている島にあります。立地、設備、スタッフの対応など、良かったです。 滞在中、プール、カヤック、シュノーケルなど、無料で楽しめられます。レセプションで半日～１日のツアーを予約できて、かなり便利です。 この国の衛生状況はあまりよくないので、レストランのハエが多くて、驚きました。（多分、どのホテル行っても同じだろう。）この一点以外、かなりよいホテルだと思います。 レストランのハエを気になる方はルームサービスを活用したり、インスタントラーメンなどを持参することをおすすめします。

非常に印象は悪かったです。iririkiに向かう船着場はドブ臭く(実はもっと臭く)なぜ改善しないのか不思議で、ハエが多く、朝食はまずく、滞在中部屋のテレビ、ＷＩＦＩ,電話はつながらず。

家族で2泊しました。 総じて滞在は楽しめました。 ひとつだけ残念なことがありました。 部屋備え付けのドライヤーが壊れており、フロントへ対応を依頼するもなかなか対応してくれず。チェックイン後の夕方に一度、夜に一度、翌朝に一度と3回依頼するも、フロントからは既に直したとの返答。二日目の夕方にようやくテクニシャンが部屋に来たものの、ドライヤーが壊れたことをようやく確認したのみ。その後ようやく夜に代わりのドライヤーが届いた。 また、おなじコンセントを利用した持込電動歯ブラシが破損。原因は不明だが、前日にポートヴィラで宿泊したホテルでは問題なく使えていた。マネージャーへ報告するよう依頼したが、何の返答も無し。 その間、費やした時間や不愉快な思いをしたことが腹立たしい。

非常に満足しました。

This review is about lack of communication, poor management - poor customer service. This is in no way a reflection on the beautiful Vanuatu staff at all. We unfortunately were on the island during the fire event which was an emergency event and we were moved to another hotel for 2 nights and then back to Iririki. The issue was there was no communication that a fire had occurred. No communication about what was happening - we were told to stand in a line and wait to find out where we going. We still hadn’t been told there was a fire or we were being evacuated. We were then made to pay our room tab prior to being booked into emergency accommodation. Only once our account was settled was a hotel organised. Most phone calls/emails/whatsapp messages went unanswered. No info given about returning. On return power went out again. On and off over next couple of days. Compensation was essentially refused in terms of refund of price difference from room type booked v room supplied - time wasted - cancelled arrangements/plans -lied to face to face by management. We did get offered dinner and a massage as comp but on check out this was on bill. then had to wait to speak to the manager who was on a day off to get approved again. So out of 6 days- 2 days wasted - 1.5 days of a 3 day car hire wasted - hours spent arguing with managers. Spent the best part of 4 days in tears. Great way to celebrate my husbands 60th birthday and retirement celebration.

Our spa room was a little tired however it was immaculately cleaned daily and all the staff were super friendly and helpful. Could not fault the wait staff at the bar and restaurant. Nothing was a problem.

A solid 3 star resort. Below par in a lot of things to include having mould in the rooms and poor bedding. Some of the fixtures in the bathroom were broken. We asked for a room change and still found the same issue such as broken fixture, mould and the bedding had an odour and lets not talk about the wifi. The island is beautiful thought with great staff and the food was good.

Had a wonderful stay at Iririki, the resort is beautiful and the view from our Deluxe Spa room was epic. Loved watching the sunsets from our balcony every day. The staff are so warm and friendly, food was great and so many activities included to fill the day. Loved the enormous Sunset pool and bar. Easy ferry ride across to the main island. We were sad to leave!

Clean room, nice view. Pools are clean

Aggressively average. Things here are similar prices to Australia. The bathroom smelled bad, kind of like old pee or terrible cleaning supplies. Also we ordered lunch at the pool on our last day and because they were so slow making our food (50min a burger and a wrap), we asked where it was and they hadn’t even started making it!!! We were late to our airport transfer, took another 20min to get a refund. So after all that we didn’t even get lunch! On top of that, none of the staff had any sense of urgency to help us. Shame because there’s so much potential.

All of the staff were fantastic and friendly and polite. Would definitely come back again

Not a 5 star resort. No buggies to rooms, very average breakfast lacking fruit and baked goods. Property is dated. Construction right in front of our room for the entire stay

Great resort, it's being slowly upgraded/improved and things do happen slow in this country. Overall it's a great place and so naturally beautiful.

Ocean View, friendly staff

The bathroom was not very clean, there was hair in the shower that was not mine. I was also very disappointed that the tour I booked was cancelled only an hour before it was supposed to start. I had no idea it could be cancelled. I had no time to book another tour and my entire day was turned upside down.

Excellent service, excellent room. Just a very pleasant experience overall.

Great family friendly resort.