Palace Hotel Saigon

Hotels
8.3
/10
Very Good
1,349 reviews

What Guests Say About Their Stay

NgoThi T.
9.7
/ 10
The hotel gave us a special favor on request, giving us a room with a window. When we checked in, we didn't have it, thank you for letting us feel happy, grateful for the enthusiastic and cheerful service.
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Vu
9.7
/ 10
Clean, spacious room, nice street view window, friendly and enthusiastic staff. Will come back again if I have the chance.
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Nguyen T. T. H.
8.5
/ 10
gone 3 times, the service staff at this hotel is quite professional and enthusiastic. Worth to do for family and business trip!
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Nguyen V. K.
10.0
/ 10
Good service, enthusiastic staff, friendly
See original
Duong Ngoc Phuong Thao
8.5
/ 10
Good service, clean room, comfortable
See original

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Elevator
WiFi
Staying at Palace Hotel Saigon is a good choice when you are visiting Bến Nghé. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Palace Hotel Saigon Address: Map & Location

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Lobby Palace Hotel Saigon
Lobby 2 Palace Hotel Saigon

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Palace Hotel Saigon Rates per Night

Planning your trip and wondering about Palace Hotel Saigon hotel rates? You're in the right place! Understanding hotel prices is key to budgeting for your stay. Palace Hotel Saigon room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best Palace Hotel Saigon hotel rates? Traveloka is your go-to source for the latest deals and promotions, ensuring you get the most value for your money. Check Traveloka frequently to snag the best offers and make your stay at Palace Hotel Saigon even more enjoyable.

Palace Hotel Saigon Location & Address

Finding your way to Palace Hotel Saigon is easy! Palace Hotel Saigon is located at 56-66 Nguyen Hue Boulevard, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam. It's situated in the heart of Ho Chi Minh City, known for its vibrant nightlife and historical landmarks. The hotel is approximately 0.5 km from the city center.

How to go to Palace Hotel Saigon from Airport

Getting from Tan Son Nhat International Airport (SGN) to Palace Hotel Saigon is straightforward, with several convenient options available. Whether you're looking for the fastest route or the most budget-friendly, here's how to make your transfer smooth and hassle-free.

  • Taxi (most direct): Taxis are readily available outside the airport terminals. The ride to the hotel takes approximately 30-45 minutes, depending on traffic.
  • Ride Hailing (convenient): Services like Grab offer a convenient and often cost-effective way to travel. Simply book a ride through the app, and your driver will pick you up at the designated area.
  • Airport Shuttle (most affordable): Some hotels offer airport shuttle services. Check with Palace Hotel Saigon to see if they provide this option.

Tips: For the most convenient route, consider booking a ride-hailing service or a taxi. These options offer door-to-door service, saving you time and effort. Always confirm the fare with the driver before starting your journey.

Palace Hotel Saigon Reviews & Summary

Curious about what other guests think of Palace Hotel Saigon? Hotel reviews offer valuable insights, helping you make an informed decision. Palace Hotel Saigon consistently receives positive feedback, with guests praising its prime location, excellent service, and comfortable accommodations.

Guests frequently rave about the hotel's proximity to major attractions, making it an ideal base for exploring the city. The hotel's standout features include its elegant design, rooftop pool, and attentive staff. One guest shared, "The Palace Hotel Saigon exceeded my expectations! The staff was incredibly friendly, the rooms were spotless, and the location was perfect for exploring the city. I highly recommend it!"

Palace Hotel Saigon Room Types Available

Palace Hotel Saigon offers a variety of room types to suit every traveler's needs. From cozy rooms for solo travelers to spacious suites for families, you'll find the perfect accommodation to make your stay comfortable and memorable. Here's a look at the different hotel bedroom types available:

  • Deluxe Room: These rooms typically offer a comfortable space with modern amenities, often including a city view.
  • Premier Room: Featuring more space and upgraded amenities, Premier Rooms provide a more luxurious experience.
  • Suite: For those seeking extra space and luxury, the suites offer separate living areas and premium features.
  • Family Room: Designed to accommodate families, these rooms often include multiple beds and extra space.

Please note that smoking/non-smoking preferences are usually available, and some rooms may offer bathtubs or bidets. Check with the hotel for pet-friendly policies and any associated charges.

Hotel Facilities in Palace Hotel Saigon

Palace Hotel Saigon provides a range of hotel amenities designed to enhance your stay. Whether you're looking to relax, stay active, or simply enjoy some downtime, the hotel has something for everyone. Here's a list of the hotel facilities:

  • Swimming Pool: Take a refreshing dip in the hotel's swimming pool.
  • Fitness Center: Stay in shape with the hotel's well-equipped fitness center.
  • Restaurant: Enjoy delicious meals at the hotel's on-site restaurant.
  • Bar: Unwind with a drink at the hotel bar.
  • Spa: Pamper yourself with a relaxing spa treatment.

Hotel Buffet or Restaurant/Cafe in Palace Hotel Saigon

Indulge your taste buds at Palace Hotel Saigon's dining options. From delicious buffets to à la carte menus, the hotel offers a variety of culinary experiences to satisfy every palate. Here's a glimpse of what you can expect:

  • Restaurant Name: The hotel's main restaurant offers a diverse menu of local and international dishes.
    • Cuisine: Vietnamese and International
    • Buffet Info: Buffet breakfast is available daily.
    • Price per person: Approximately $25 USD
    • Opening Hours: 6:00 AM - 10:00 PM
    • Signature Dishes: Pho, Spring Rolls, and a selection of international favorites.

Palace Hotel Saigon Airport pickups and How to Book

For a seamless arrival, Palace Hotel Saigon offers airport pick-up services. This convenient option ensures a stress-free transfer from Tan Son Nhat International Airport (SGN) directly to the hotel. Here's how to arrange your airport transfer:

  • Booking: Contact the hotel directly via phone or email to arrange your airport pick-up.
  • Advance Notice: It's recommended to book your airport transfer at least 24 hours in advance to ensure availability.

Nearby MRT Station & Bus Stops

Getting around Ho Chi Minh City is easy with the city's public transportation system. Palace Hotel Saigon is conveniently located near several MRT stations and bus stops, providing easy access to various attractions and destinations.

  • Nearest Bus Stop: The nearest bus stop is located within a short walking distance from the hotel.

Nearby Attractions for Family / Kid Friendly

Planning a family trip? Palace Hotel Saigon is ideally located near several family-friendly attractions. Here are some exciting places to visit near the hotel:

  • Saigon Zoo and Botanical Gardens: A great place to see animals and enjoy the greenery. (Distance: 2 km, Entry Price: $2 USD)
  • War Remnants Museum: A poignant museum offering insights into the Vietnam War. (Distance: 1.5 km, Entry Price: $1 USD)
  • Notre-Dame Cathedral Basilica of Saigon: A beautiful historical landmark. (Distance: 0.5 km, Entry Price: Free)
  • Central Post Office: Admire the architecture of this historic post office. (Distance: 0.5 km, Entry Price: Free)
  • Independence Palace: Explore the historical site where the Vietnam War ended. (Distance: 1 km, Entry Price: $1.5 USD)

Looking for more things to do nearby? See Traveloka’s best deals on

Where to eat near Palace Hotel Saigon

Explore the local culinary scene near Palace Hotel Saigon. From cozy cafes to bustling street food stalls, you'll find a variety of dining options to satisfy your cravings.

  • Cafes/Restaurants:
    • The Workshop Coffee: Known for its specialty coffee and cozy atmosphere.
    • Pizza 4P's: Enjoy delicious, wood-fired pizzas.
    • Banh Mi Huynh Hoa: A popular spot for authentic Vietnamese sandwiches.
  • Local Street Food:
    • Banh Mi: A classic Vietnamese sandwich.
    • Pho: A flavorful noodle soup.
    • Goi Cuon (Fresh Spring Rolls): Fresh and delicious rolls.
    • Com Tam (Broken Rice): A popular rice dish.
    • Bun Bo Hue: Spicy beef noodle soup.

Shopping places near Palace Hotel Saigon

Indulge in some retail therapy near Palace Hotel Saigon. Whether you're looking for souvenirs, fashion, or local products, you'll find plenty of shopping options nearby.

  • Saigon Centre: A modern shopping mall with a variety of international brands.
  • Ben Thanh Market: A bustling market offering a wide range of goods, from clothing to souvenirs.
  • Vincom Center: A large shopping mall with a variety of stores and dining options.

Other Places to Stay Near Palace Hotel Saigon

If you're looking for alternative accommodations near Palace Hotel Saigon, you'll find a range of options to suit your preferences and budget. Here are some suggestions:

  • Luxury/5-6 Star Hotels Nearby:
    • The Reverie Saigon
    • Park Hyatt Saigon
    • Hotel Majestic Saigon
  • Four-Star Hotels Nearby:
    • Grand Hotel Saigon
    • Norfolk Hotel
    • Liberty Central Saigon Citypoint Hotel
  • Three-Star Hotels Nearby:
    • Silverland Yen Hotel
    • Huong Sen Hotel
    • Edenstar Saigon Hotel

For 5-star:

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Hotel availability and room booking are easy with Traveloka. Book your stay at Palace Hotel Saigon or explore other hotels in the area. Find the perfect accommodation for your trip and enjoy a seamless booking experience.

All facilities in Palace Hotel Saigon

Bar, Cafe and Lounge Palace Hotel Saigon
Bar, Cafe and Lounge
Swimming Pool Palace Hotel Saigon
Swimming Pool
Fitness Center Palace Hotel Saigon
Fitness Center
Functional Hall Palace Hotel Saigon
Functional Hall
Lobby Palace Hotel Saigon
Lobby

Hotel Services

  • Bellhop
  • Welcoming drinks
  • Money changer
  • Doorman
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Porter
  • Wedding service

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Separate shower and tub
  • Shower
  • TV

Public Facilities

  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Food and Drinks

  • Restaurant with AC
  • Breakfast
  • Cafe

General

  • AC
  • Family room
  • Swimming pool

Things to Do

  • Fitness center
  • Outdoor pool

Business Facilities

  • Conference room
  • Meeting facilities

Nearby Facilities

  • Gift shop
  • Supermarket

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Palace Hotel Saigon

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card, Hộ chiếu, visa (nếu là khách nước ngoài). The required documents can be in the form of soft copy.

General Check-in Instructions

- Children Policy: Only 1 child (from 0 to 11y) can sharing a bed with parents. - If children from 0-5 years old: Stay for Free. - If children from 6-11 years old: Breakfast surcharge for VND 180,000/child/day.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Palace Hotel Saigon
144
Number of floors in Palace Hotel Saigon
13
Another facilities in Palace Hotel Saigon
Bellhop, Welcoming drinks, Money changer, Doorman, 24-hour Receptionist

Frequently asked question in Palace Hotel Saigon

What are available facilities at Palace Hotel Saigon?
There are top facilites at Palace Hotel Saigon such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Elevator, WiFi. (some may require extra charges)
What Time is Check In & Check Out at Palace Hotel Saigon?
Check-in time at Palace Hotel Saigon is staring from From 14:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Palace Hotel Saigon provide breakfast?
Yes, Palace Hotel Saigon provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Palace Hotel Saigon?
Palace Hotel Saigon is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Palace Hotel Saigon have?
Palace Hotel Saigon has 13 floors.
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More Reviews from Other Guests in Palace Hotel Saigon

Overall Ratings & Reviews Palace Hotel Saigon

Traveloka (390)
Other sources (959)
8.3
Very Good
From 390 reviews
Provided by travelers on
Cleanliness

8.3

Room Comfort

8.2

Meal

8.2

Location

8.8

Service and Facilites

8.2

People often mention about Palace Hotel Saigon
All
주변 환경 (4)
접근성 (4)
WIFI (4)
욕실 (4)
맛 (4)
도심까지의 거리 (3)
분위기 (3)
객실 공간 (3)
침실 (3)
직원 친절도 (2)
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Traveler Reviews Palace Hotel Saigon

Number of reviews per page
20
40
Customer reviews
Profile Picture
Phi T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.3
/10
Reviewed 12 week(s) ago
The hotel and the entrance to the room from the outside look very nice and luxurious but the inside of the room is quite old, the glass overlooking the walking street is covered with a layer of transparent glue which is not very nice, the swimming pool in the picture looks sparkling but in reality is quite small.
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2 people find it helpful
M***d
icon-Business
Business
icon-origin-TRAVELOKA
8.7
/10
Reviewed 26 week(s) ago
Some amenities are not allowed to be brought, such as hotel slippers. Halal food is very limited and there is pork as usual. Overall, the location is strategic.
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2 people find it helpful
M***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 26 week(s) ago
The service was very good from the front desk and the advice was good. The staff were polite and smiling.
1 people find it helpful
Franz W.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 28 week(s) ago
Perfect location, clean room, clean entrance, nice staff, and very nice breakfast, the pho was superb
Find this review helpful?
Doan T. P. A.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 29 week(s) ago
Hotel right in the city center very convenient
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O***h
icon-origin-TRAVELOKA
6.3
/10
Reviewed 34 week(s) ago
The staff is very friendly and the security guard is very rude. The bedrooms and bathrooms are very old. The bath towels don't look clean. The space is small and the soundproofing is not good. You can hear noises. The room fee is 200,000 VND, a bit high.
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2 people find it helpful
Đ***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.4
/10
Reviewed 61 week(s) ago
The hotel often has problems. The swimming pool is under maintenance. Asked to choose a room with a nice view (price is higher than other rooms) but the view is facing the wall. The receptionist gave me the wrong room. 4 stars are worse than 3 stars.
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4 people find it helpful
A'nh M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.6
/10
Reviewed 64 week(s) ago
Okay, I chose the highest room on the 13th floor so the view is nice and there is a balcony. You can message me on ig to ask for a review and I will reply. Also, the room on the 13th floor does not have a bidet huhu 🥺 there are only tissues. And I think the service is okay because there are not enough things in the room but I asked for them to be replenished but they still forgot or something.
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1 people find it helpful
Mai Q. D.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 73 week(s) ago
Hn jmkkkj nnjnj kkkklk jjkeese kkkkle
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1 people find it helpful
Nguyen T. D. T.
icon-origin-TRAVELOKA
5.4
/10
Reviewed 79 week(s) ago
khách sạn đã quá cũ , không có ổ điện cắm sạc ở đầu giường, totel không có nước xịt, bảo vệ không nhiệt tình , đồ đạc khách phải tự đưa lên phòng, nhân viên rất tệ. Bãi đậu xe phí rất cao 300k/ đêm
2 people find it helpful
Accommodation's Reply
16 May 2024
We apologize that you had a negative experience while staying at our hotel. We have noted your feedback about the hotel's services and will strive to improve better. The hotel is located in the walking street in the city center so the limitation is that there is no parking lot. You may have to park your car in outside lots so we cannot manage their parking fees. We hope for your understanding. Thank you for choosing our hotel. We hope to have another opportunity to serve you well. Best regards, PALACE HOTEL SAIGON
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Kuan t. t.
icon-origin-TRAVELOKA
4.8
/10
Reviewed 103 week(s) ago
My room is just above the kitchen. I don't understand what sound start 4 am,. 6 am - 11am when customers started having breakfast, my room can heard the sound of chairs. Can't sleep the whole night like having dj party in my room.
1 people find it helpful
Accommodation's Reply
12 Dec 2023
Thank you for your review for our hotel and we truly apologize for the inconvenience that we have caused on you during your stay. We're try our best to improve them. The next time you stay with us, we will make sure to serve our best to ensure your satisfaction while staying here.
Tran T. T. T.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 113 week(s) ago
Lên nhận phòng thì nghe mấy anh (có vẻ là người dọn phòng) đứng nói chuyện với nhau khi có khách đứng đó mà chửi thể :( Thực sự bất ngờ khi thấy khách sạn 4 sao mà như vậy :( thực tình không nên nói chuyện như vậy cho khách nghe
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Accommodation's Reply
07 Sep 2023
We apologize that you had a bad experience while staying at our hotel. We have noted your feedback about the hotel's services and will strive to improve better. Thank you for choosing our hotel, hope to have another opportunity to serve you well.
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Javier Diaz
icon-origin-TRAVELOKA
9.1
/10
Reviewed 124 week(s) ago
The restaurant did not cook steak as I wanted, brought me another steak different type of beef very tough. I was concerned that your management was going to make her pay for kitchen mistakes. Current travelers do not use bathtub but shower, it is very dangerous for older patrons.
3 people find it helpful
tran l.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 125 week(s) ago
Khách sạn cho khách nhận phòng ở dãy sau..có lẽ là dãy cho khách mua qua mạng...khách sạn đang trong giai đoạn sưa chưa...nội that cũ kỹ...đưowjc cái thuận tiện đi lại.
2 people find it helpful
RUAN YU HSUAN (MS)
icon-origin-TRAVELOKA
9.4
/10
Reviewed 126 week(s) ago
Nice location, clean room, happy staff
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1 people find it helpful
Duong Thi Thanh Huong
icon-origin-TRAVELOKA
6.0
/10
Reviewed 141 week(s) ago
No bill of stay. And has no responsibility to its customers. Will never come back
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2 people find it helpful
Accommodation's Reply
23 Feb 2023
Hello, we receive booking information from Traveloka as well as the room fee also paid by Traveloka, so we can only issue 1 invoice to the unit that pays directly to the Hotel. Hope you understand.
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NgoThi T.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 144 week(s) ago
The hotel gave us a special favor on request, giving us a room with a window. When we checked in, we didn't have it, thank you for letting us feel happy, grateful for the enthusiastic and cheerful service.
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3 people find it helpful
Accommodation's Reply
15 Feb 2023
Thank you very much for taking the time to leave a valuable review about the hotel. We look forward to welcoming you on your next trip to Ho Chi Minh City. Sincerely,
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nguyen thi thu hang
icon-origin-TRAVELOKA
5.7
/10
Reviewed 144 week(s) ago
Rooms are too old, equipments needs to be upgrade, room fee is expensive.
Find this review helpful?
Accommodation's Reply
02 Feb 2023
Thank you for taking the time to review our property. We're trying our best to improve them.
Minh N. N.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 145 week(s) ago
Tôi đã có một kỳ nghỉ trọn vẹn tại đây, cầu thang hơi bé thôi
4 people find it helpful
Accommodation's Reply
02 Feb 2023
Thank you very much for taking the time to leave a valuable review about the hotel. We look forward to welcoming you back on your next trips.
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Julie
icon-origin-TRAVELOKA
5.1
/10
Reviewed 146 week(s) ago
Long check-in, Reception does not recommend breakfast! I wrote that I checked in at 6:00 pm and the next day I checked in late but didn't say anything? And the next day, 12:00 pm asked me to check out. Dirty room, not clean
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1 people find it helpful
Accommodation's Reply
31 Jan 2023
Yes, the hotel's check-out time is 12:00 noon. If you keep the room later, there will be an additional fee depending on the time you want to keep the room late. We apologize that you had a bad experience while staying at our hotel. We have taken note of your feedback about the hotel's services and will work to improve it. Thank you for choosing the hotel, hope to have another opportunity to serve you better.
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Number of reviews per page
20
40

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Bedroom 4 Palace Hotel Saigon

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Palace Hotel Saigon

Traveloka (390)
Other sources (959)
8.3
Very Good
From 390 reviews
Provided by travelers on
Cleanliness

8.3

Room Comfort

8.2

Meal

8.2

Location

8.8

Service and Facilites

8.2

People often mention about Palace Hotel Saigon
All
주변 환경 (4)
접근성 (4)
WIFI (4)
욕실 (4)
맛 (4)
도심까지의 거리 (3)
분위기 (3)
객실 공간 (3)
침실 (3)
직원 친절도 (2)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Palace Hotel Saigon

Number of reviews per page
20
40
Customer reviews
Profile Picture
Phi T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.3
/10
Reviewed 12 week(s) ago
The hotel and the entrance to the room from the outside look very nice and luxurious but the inside of the room is quite old, the glass overlooking the walking street is covered with a layer of transparent glue which is not very nice, the swimming pool in the picture looks sparkling but in reality is quite small.
Translated by Google Icon
See original
2 people find it helpful
M***d
icon-Business
Business
icon-origin-TRAVELOKA
8.7
/10
Reviewed 26 week(s) ago
Some amenities are not allowed to be brought, such as hotel slippers. Halal food is very limited and there is pork as usual. Overall, the location is strategic.
Translated by Google Icon
See original
2 people find it helpful
M***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 26 week(s) ago
The service was very good from the front desk and the advice was good. The staff were polite and smiling.
1 people find it helpful
Franz W.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 28 week(s) ago
Perfect location, clean room, clean entrance, nice staff, and very nice breakfast, the pho was superb
Find this review helpful?
Doan T. P. A.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 29 week(s) ago
Hotel right in the city center very convenient
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Find this review helpful?
O***h
icon-origin-TRAVELOKA
6.3
/10
Reviewed 34 week(s) ago
The staff is very friendly and the security guard is very rude. The bedrooms and bathrooms are very old. The bath towels don't look clean. The space is small and the soundproofing is not good. You can hear noises. The room fee is 200,000 VND, a bit high.
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2 people find it helpful
Đ***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.4
/10
Reviewed 61 week(s) ago
The hotel often has problems. The swimming pool is under maintenance. Asked to choose a room with a nice view (price is higher than other rooms) but the view is facing the wall. The receptionist gave me the wrong room. 4 stars are worse than 3 stars.
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4 people find it helpful
A'nh M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.6
/10
Reviewed 64 week(s) ago
Okay, I chose the highest room on the 13th floor so the view is nice and there is a balcony. You can message me on ig to ask for a review and I will reply. Also, the room on the 13th floor does not have a bidet huhu 🥺 there are only tissues. And I think the service is okay because there are not enough things in the room but I asked for them to be replenished but they still forgot or something.
Read More
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1 people find it helpful
Mai Q. D.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 73 week(s) ago
Hn jmkkkj nnjnj kkkklk jjkeese kkkkle
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1 people find it helpful
Nguyen T. D. T.
icon-origin-TRAVELOKA
5.4
/10
Reviewed 79 week(s) ago
khách sạn đã quá cũ , không có ổ điện cắm sạc ở đầu giường, totel không có nước xịt, bảo vệ không nhiệt tình , đồ đạc khách phải tự đưa lên phòng, nhân viên rất tệ. Bãi đậu xe phí rất cao 300k/ đêm
2 people find it helpful
Accommodation's Reply
16 May 2024
We apologize that you had a negative experience while staying at our hotel. We have noted your feedback about the hotel's services and will strive to improve better. The hotel is located in the walking street in the city center so the limitation is that there is no parking lot. You may have to park your car in outside lots so we cannot manage their parking fees. We hope for your understanding. Thank you for choosing our hotel. We hope to have another opportunity to serve you well. Best regards, PALACE HOTEL SAIGON
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Kuan t. t.
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4.8
/10
Reviewed 103 week(s) ago
My room is just above the kitchen. I don't understand what sound start 4 am,. 6 am - 11am when customers started having breakfast, my room can heard the sound of chairs. Can't sleep the whole night like having dj party in my room.
1 people find it helpful
Accommodation's Reply
12 Dec 2023
Thank you for your review for our hotel and we truly apologize for the inconvenience that we have caused on you during your stay. We're try our best to improve them. The next time you stay with us, we will make sure to serve our best to ensure your satisfaction while staying here.
Tran T. T. T.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 113 week(s) ago
Lên nhận phòng thì nghe mấy anh (có vẻ là người dọn phòng) đứng nói chuyện với nhau khi có khách đứng đó mà chửi thể :( Thực sự bất ngờ khi thấy khách sạn 4 sao mà như vậy :( thực tình không nên nói chuyện như vậy cho khách nghe
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Accommodation's Reply
07 Sep 2023
We apologize that you had a bad experience while staying at our hotel. We have noted your feedback about the hotel's services and will strive to improve better. Thank you for choosing our hotel, hope to have another opportunity to serve you well.
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Javier Diaz
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9.1
/10
Reviewed 124 week(s) ago
The restaurant did not cook steak as I wanted, brought me another steak different type of beef very tough. I was concerned that your management was going to make her pay for kitchen mistakes. Current travelers do not use bathtub but shower, it is very dangerous for older patrons.
3 people find it helpful
tran l.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 125 week(s) ago
Khách sạn cho khách nhận phòng ở dãy sau..có lẽ là dãy cho khách mua qua mạng...khách sạn đang trong giai đoạn sưa chưa...nội that cũ kỹ...đưowjc cái thuận tiện đi lại.
2 people find it helpful
RUAN YU HSUAN (MS)
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9.4
/10
Reviewed 126 week(s) ago
Nice location, clean room, happy staff
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1 people find it helpful
Duong Thi Thanh Huong
icon-origin-TRAVELOKA
6.0
/10
Reviewed 141 week(s) ago
No bill of stay. And has no responsibility to its customers. Will never come back
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2 people find it helpful
Accommodation's Reply
23 Feb 2023
Hello, we receive booking information from Traveloka as well as the room fee also paid by Traveloka, so we can only issue 1 invoice to the unit that pays directly to the Hotel. Hope you understand.
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NgoThi T.
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9.7
/10
Reviewed 144 week(s) ago
The hotel gave us a special favor on request, giving us a room with a window. When we checked in, we didn't have it, thank you for letting us feel happy, grateful for the enthusiastic and cheerful service.
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3 people find it helpful
Accommodation's Reply
15 Feb 2023
Thank you very much for taking the time to leave a valuable review about the hotel. We look forward to welcoming you on your next trip to Ho Chi Minh City. Sincerely,
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nguyen thi thu hang
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5.7
/10
Reviewed 144 week(s) ago
Rooms are too old, equipments needs to be upgrade, room fee is expensive.
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Accommodation's Reply
02 Feb 2023
Thank you for taking the time to review our property. We're trying our best to improve them.
Minh N. N.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 145 week(s) ago
Tôi đã có một kỳ nghỉ trọn vẹn tại đây, cầu thang hơi bé thôi
4 people find it helpful
Accommodation's Reply
02 Feb 2023
Thank you very much for taking the time to leave a valuable review about the hotel. We look forward to welcoming you back on your next trips.
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Julie
icon-origin-TRAVELOKA
5.1
/10
Reviewed 146 week(s) ago
Long check-in, Reception does not recommend breakfast! I wrote that I checked in at 6:00 pm and the next day I checked in late but didn't say anything? And the next day, 12:00 pm asked me to check out. Dirty room, not clean
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1 people find it helpful
Accommodation's Reply
31 Jan 2023
Yes, the hotel's check-out time is 12:00 noon. If you keep the room later, there will be an additional fee depending on the time you want to keep the room late. We apologize that you had a bad experience while staying at our hotel. We have taken note of your feedback about the hotel's services and will work to improve it. Thank you for choosing the hotel, hope to have another opportunity to serve you better.
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