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Nice quiet hotel although I arrived at 19.00 on a Friday night to gind that the kitchen was closed.

Arrived in the room and found the toilet had been bleached but the seat not washed. I am a little OCD to immediately went to local supermarket and purchased anti -bac and cloths, then cleaned the room surfaces to my standard. I have worked in the hotel industry and know that the cleaners only have a certain amount of time to clean in each room. But maybe they need a bit more time to do their job. Overall the hotel needs a bit of a refresh but we booked in the knowledge that it was a bit cheaper than others in the area, so we accepted the negatives. Staff were great which was the upside. I would stay again so don't be put off by my review folks, just making you aware.

Clean room. Staff could not have been kinder and lovelier and let us into our room early to get ready for a wedding. The room was practical with room for three, which helped our party. Only comment is that the rooms were tired and could do with a lick of paint and new grouting but did not spoil our stay at all and we’ll use again.

The room hadn't been cleaned at all, actually whole load of dust coming off the floor when we got cleaners to come in and clean the place.

Bathrooms could do with updating

Clean and comfortable room, also excellent restaurant & bar with helpful, friendly staff. Would highly recommend 👌

I didnt stay i checked in to see the room i went back to receprtion to see if they had a better room and no luck we stayed in the car all night and left for home in the morning we cut our break short and im trying to get my money back Best regards Simon gregory

Good mattress, good shower. It was a one-night stay, and everything was fine.

The rooms need a upgraded The staff are very good

Staff are so friendly nothing is too much . Rooms are clean. Very quiet. Good food. This is 2nd stay and I will stay here again and recommend it.

Room was adequate, warm and bed was comfortable. Food was good in the bar and staff were friendly.

I stay at the Mountain Park Hotel often. The staff are wonderful and always make for a relaxed and friendly atmosphere. I enjoy eating in the restaurant. This last time i had the turkey pie. It was delicious 😋! Looking forward to my next visit.

We've only ever used the room not other facilities as we are here to visit family. The hotel is a great location. Nice and quiet. Room was comfortable and pillows were great.

Location and parking were good. Room and bathroom a good size, but unfortunately decor inside was not good which let the stay down - room dated and decor not finished where lights had been moved, bathroom radiator rusty so unusable. Was quoted £15 for a dog for our two night stay as per their website and email, but charged £25 stating it is £15 per dog, per night. Manager advised he would be updating the website, but did not honour the advertised price for our stay. Overall disappointed with the stay as

The room was very poor overall: - Bathroom had bad mould around the shower, peeling veneer from the shower pane, chipped bath enamel, and general neglect and poor/ no maintenance. - The Bedroom was a reasonable size but with a very worn mattress on the bed which felt more like a hammock. We mentioned these points to the reception on check out, frankly the room was so poor, we should receive a refund,

Decent short stay facility.

Spacious, clean and had everything we needed for our stay. Bed was comfortable and on site parking is always a plus for me.

Great location

As soon as you entered the foyer where the room was located there was a stench. We opened the room door and the smell was much worse. We worked out it was drains but was unbearable. The room was dirty dust and marks every where. The bathroom was covered in black mould on the grout and silicone. The bedding looked clean but the actual bed frame was loosely together and the headboard was barely attached. My partner and I decided we couldn’t stay there and had to leave and no attend the party we were meant to be going to. Tried to give our key back but reception was all locked up even though the times on the door said it should have been still open.

The room needs a good paint, stains up the walls, a few broken items, and furniture is looking worn HOWEVER the staff are brilliant and helpful and the place is very clean . Very good value for money and great position to visit Chester and Cheshire Oaks