ウォータールー ホテル ロッジ

Really clean, beautiful setting and friendly staff. The food was good too. The only reason for dropping a star was the pool facilities. They felt a little tired and in need of some proper maintenance. The lockers and changing areas were quite ropey – with outdoor shoes effectively allowed right up to poolside. There’s only one shower in each changing room, and in the ladies there’s just a single private changing space sectioned off with a shower curtain. What impacted our stay most was that the pool is only accessible via an outdoor route. On both visits we had to run back across the car park in wet swimsuits to return to our room to shower and change. It also meant we didn’t make use of the pool after checkout. Checkout was 10:30am but pool access was available until lunchtime, which would have been lovely in theory. However, as a family of four staying one night, the bedroom facilities were so good that we just couldn’t justify showering and getting ready in the gym changing rooms.

The room had a lot of dust on the shower rail. The sofa on lifting up the cushions it had a great deal of crumbs underneath with finger nail cuttings. The television had a blue mark across the bottom of the screen this will need replacing. The sink in the bathroom the plug would not close so this was inconvenient for shaving and washing. We enjoyed our stay but these issues would have to be addressed. We aren't over fussy but we like the room spotless and a fair price for our stay.

Room clean,staff great food good gym good for a hotle, recommend a stay

Happy with my stay. Staff were very helpful and welcoming

Clean room, friendly staff, nice spa & good food all in a wonderful setting surrounded by woodlands.

Smal

The hotel offered a clean and inviting atmosphere, reminiscent of home. The staff were exceptionally accommodating, going above and beyond to ensure that every detail was addressed. Upon our late evening arrival, we encountered an issue with the charging pod. However, the receptionist efficiently resolved the problem, providing us with peace of mind as we were able to fully charge the car and continue our journey the following morning. Additionally, the food served was both fresh and hot, which was especially appreciated given the three feet of snow outside. We booked our stay through Expedia, allowing us to save significantly on our overall expenses.

The lodge itself was ok, but for a ‘superior’ lodge, it lacked any luxury. Very basic. Tiny little bottle of shower gel didn’t go very far between two people even for a one night stay. We found all staff to be quite rude. From checking in, to then breakfast this morning, everyone we saw looked miserable, slamming plates down at breakfast and not very welcoming at all. I was made to feel quite uncomfortable. The breakfast was also extremely disappointing. No fresh pastries. There were croissants but tiny stale shop bought ones. No ‘fresh fruit’ as described besides a few oranges. The glasses for juice were dirty. The ordered breakfast was also under expectations. I ordered the eggs and ham on brioche bread, the ham was almost black and inedible. The egg and brioche was dry. My husband ordered the standard breakfast but that was also disappointing. We both ended up having a bowl of cereal and leaving. After booking this hotel on reviews of the good breakfast, I felt very mislead. For £147 a night, I expected a lot more. Unfortunately for what started off with food expectations, ended up being very disappointing and we won’t be retuning.

J

Very pleasant staff and comfortable room with excellent bed and a proper bath

Staff were lovely, breakfast and facilities were amazing. Great value for money!

Quiet clean room in one of the lodges. Staff , food and breakfast all great. Walkable to the main village.

Excellent, Good Staff, Services all fantastic.

Nice, comfy clean room. Friendly staff and great customer service

Room was lovely and clean, brilliant amenities and very helpful staff

Room was excellent 👌 staff friendly ,only snag was having to walk outside to the pool in the bad weather but thats all .

Room was very clean and staff were outstanding

Check in was fine so was the room though it is old - long time since had a 14inch tv screen - but clean and comfortable. It was the breakfast that let it down. The buffet was laughable, the older lady who served us was very grumpy and the english was the absolute minimum to call it an english breakfast - though did have magnificent poached egg!

After spending over £500 on our special weekend away. The front door was broken and very heavy to pull open and walk through the room was nice well presented but I was very disappointed on the restaurant on our room card and on checking in it stipulated food was served until 20:30 we turned up at 8 only to be told they had changed the times the week before did show them our room card but it was out of their hands so we had to have a taxi into the town. Overall for the price very disappointing.

The hotel was lovely, the gym great and staff very friendly. Breakfast sausages weren't the best and poached eggs overcooked so need to sort those out