The room was dirty, the smoke alarm was pulled out of the socket and the hole was left gaping. You could see tons of dead skin and hair on the mattress under the sheets, there was a pill under the couch cushions. That’s all bad, but the worst part was my partner got sick on our first night there and in the morning we tried to checkout and get a refund because we couldn’t stay the second night. This attempt was highly infuriating. First I talked to the employee at the front desk she was helpful but I had to speak to the manager so she gave me his number. I called the number and talked to him, he claimed that he would like to give me a refund but was unable to because of Expedia and its policy, in fact before I hung up I asked for clarification and he confirmed and directly said that “he would 100% give me a refund if he could”. With this promise I proceeded to call Expedia, immediately the agent told me that this was not an Expedia policy that they were able to refund whenever after word from the hotel, the Expedia agent even called the hotel for me in order to tell them this. After calling them the Expedia agent informed me that the hotel didn’t approve the refund. Confused I tried to call the manager, he didn’t answer. I then went and called the manager using a phone in the lobby, he answered. He was evasive and kept making excuses but eventually I was able to get him to admit that he had lied to me, and that he was able to refund me but just didn’t want to. Don’t stay here