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Young lady who helped me check in was divine... the place is immaculately clean (props to the folks who kept the floor clear of winter salt).. Probably the best deal in downtown London.

Stay was very good and the room was absolutely spotless with an excellent turn down service. The only reason i had to take a star off was due to an elevator scare. I was stuck alone on one of the elevators being taken up and down through the floor with the doors not opening and when i landed on the main level the doors would open an inch the an alarm would come on and close again. This happened for about 10 minutes which felt like forever and wasnt the greatest experience especially being newly pregnant.

Junior suite was awesome! Staff was super friendly! Early check in option was an added bonus! Would definitely stay again!

Room was clean. Staff friendly.

I had booked my preferred room in October of 2025 from my stay in February 2026. Upon check in I was told that they "had to take a room out of service" and that my room was no longer available. I ended up staying in a different room. It was okay. The hotel is clean and pretty well maintained. My main issue was the noise, which I had hoped to reduce with my original room choice (room where the bed is separate from the main space away from the window and heater). Between the traffic, sirens, and heater coming on and off throughout the night, I had a terrible sleep. Parking was also an additional fee. I will book somewhere else next time.

I would say, the location was probably the thing that stood out. Central and close to downtown.

Black out curtains were shredded, poor drainage in the tub, poor selection for breakfast, bed was very comfortable.

Staff was courteous, room was filled with stale cigarette odor but staff checked in to make sure all was satisfactory, then offered for me to move rooms which was more pleasant

Front desk employees were great extremely courteous and helpful. Room was clean and comfortable and quiet. I had a later checkout arranged and unlike

I was confused by how to enter the hotel as it has 2 entrances side by side and one is locked and the other is open; however the doors arent connected by the walk way. When we arrived the staff refused to open the door regardless of the freezing temperatures outside. When we checked in staff provided conflicting information regarding parking and said they couldnt do it then applied the removal of parking charges. The room was okay clean and we found some spots not cleaned properly but the room was acceptable. Our major issue with the hotel was the location. Police responded to a high risk situation involving an individual with a firearm and once that situation dispersed we had loud banging on the walls with indviduals conversing loudly and not sure if it was related to the first issue. When it was reported to staff they didnt reassure us and didnt provide confidence they would resolve the issue. The second day the room wasnt refreshed and when we called for towels directly to the room, the staff seemed inconvenienced and didnt want to supply due to housekeeping being closed. Checkout was smooth and the rep was kind and informative. I expected more from this hotel as we have stayed at Sandman prior but this level of customer service was lacking and inconsistent which is unacceptable. As well the location is poor and security and safety should be paramount for stayers. Customers should have indication of the systems and features protecting them during their stay.

The room was good. Was expecting a breakfast buffet but its not.

The room was clean, comfortable and spacious.

Smooth check-in, clean large suite. Lots of parking. Good location and overall value.

Indoor parking garage is great

It was ok, staff good, cleanliness could be better

Nice

Everything to check in to leaving was good

Clean and comfortable

Price of the room was reasonable. First room that we were given was dirty and hair in the bathtub. They apologized and gave an upgrade in room. Not sure what the upgrade was however. Went from a queen room to a room with two double beds. We were late checking in and I didn’t want to argue. Breakfast was ok. The usual, cereal with toast, yogurt. Rooms are very dated. Carpets need to be replaced, bath tub has multiple chips in it and the faucet was leaking. Value for the cost was ok! Would not go here for a romantic getaway.