サービスが素晴らしい

ケンブリッジ滞在は街中のヒルトンと決めていましたが、改装済みでヒルトンと比べるとリーゾナブルなお値段だったこともあり、初めてUniversity Arms Collectionに滞在しました。お部屋はCosyより広めで公園に面していました。内装は趣のあるおしゃれなもので、雰囲気のあるシックなお部屋で、WIFIやお茶セット等も問題なく使え、とてもくつろげました。シャワーしかなかったですが、バスルームの床暖房がきいていてクラシカルでおしゃれなバスルームは一見の価値がある気がします。初日はコーヒー・ティーのためのフレッシュミルクがなかったのですが、翌朝メモを残しておいたところ、きちんと冷蔵庫に入れていただいていました。また、清掃が終わった午後に女性スタッフが部屋へ来て清掃状況等々すべてチェックしてくれるため、無料のボトルウォーターがない等言うと、すぐに担当者が補充しにきてくれました。サービスに対する真剣さを感じたホテルでした。レストランもとてもおいしかったです（日によりますが、夜は予約した方が確実だと思います）。ホテルのある通りは週末、繁華街のような雰囲気になるため、夜遅くなる場合には気を付けた方が良いと思います。街中に近く、NationalExpressのバス停はホテルが面している公園を突っ切って行けますので徒歩5分もかかりません。駅からは徒歩10分程度かかるためタクシーがおすすめです（７ポンド程度）。

Lovely hotel, bar and restaurant

Beautiful hotel in an amazing location!

Always a pleasure to stay at the University Arms. Toby the concierge looks after us like family.

Staff are very good but the hotel could do with some investment.

The communal areas are wonderful and the gym is great. My bedroom was minuscule and with a courtyard view which was surprising for a 300+£ stay. The bed was hard as a rock and although they helpfully gave me a topper it did not resolve the issue. I now have neck pain! The bedroom was very loud - could hear the person upstairs walking and the shower noise so I was kept awake late and woke up very early. I expect a different room might have been better ? I wouldn’t recommend staying here if you value a good night sleep.

Great location. Bar has great energy. Rooms clean

Lovely hotel just wished that the breakfast was hot.

Upea hotelli, jonka tunnelmassa Cambridgen college-teema jatkui hienosti.

So much character, a really charming hotel. Staff are so attentive and reception were so welcoming and helpful. Room is big and everything you need! Location was also perfect. Breakfast buffet was delicious, really fresh produce and variety. Cocktail were also great, just maybe a little slow. Bed was sooo comfy as well! Overall, a really really wonderful stay. Would 1000% recommend, and will be back !!

Lovely hotel with gorgeous interiors. Serves lovely cocktails and food is also really good, we only had bar snacks but everything was tasty. Only negatives from our side are the pillows are way too soft and the rooms a little dark.

We always enjoy our stays at this lovely hotel. The staff, especially the concierge, are always 100%.

Fabulous location, friendly efficient staff… the perfect weekend get away!

Room was enough for a night Staff were all lovely and accommodating we had a free cocktail due to it being our 1st wedding anniversary. And we have both agreed we will stay at the university arms every other year for our future anniversary’s

Staff incredible beautiful hotel cambridge lovely well be back.

Beautiful hotel (classic English style), very friendly people. Really enjoyed our stay.

Yes

Beautiful room, friendly staff.

The room was over heated. The TV casting was unusable which we were not warned about and were very disappointed as we weren’t able to watch films in bed as we’d hoped. I requested a bath ahead of time and dint get one. We went for a drink in the bar which was chaotic, overrun, it was impossible to be served, other guests were complaining and the staff were squabbling. We didn’t get a menu for 30 minutes and had to go up to the bar to order. Drinks of course took forever. Disappointing experience, the room didn’t feel up to the price standards either, and had wall markings. I left feeling underwhelmed, the experience was subpar.