ユニバーシティ アームズ オートグラフ コレクション

サービスが素晴らしい

ケンブリッジ滞在は街中のヒルトンと決めていましたが、改装済みでヒルトンと比べるとリーゾナブルなお値段だったこともあり、初めてUniversity Arms Collectionに滞在しました。お部屋はCosyより広めで公園に面していました。内装は趣のあるおしゃれなもので、雰囲気のあるシックなお部屋で、WIFIやお茶セット等も問題なく使え、とてもくつろげました。シャワーしかなかったですが、バスルームの床暖房がきいていてクラシカルでおしゃれなバスルームは一見の価値がある気がします。初日はコーヒー・ティーのためのフレッシュミルクがなかったのですが、翌朝メモを残しておいたところ、きちんと冷蔵庫に入れていただいていました。また、清掃が終わった午後に女性スタッフが部屋へ来て清掃状況等々すべてチェックしてくれるため、無料のボトルウォーターがない等言うと、すぐに担当者が補充しにきてくれました。サービスに対する真剣さを感じたホテルでした。レストランもとてもおいしかったです（日によりますが、夜は予約した方が確実だと思います）。ホテルのある通りは週末、繁華街のような雰囲気になるため、夜遅くなる場合には気を付けた方が良いと思います。街中に近く、NationalExpressのバス停はホテルが面している公園を突っ切って行けますので徒歩5分もかかりません。駅からは徒歩10分程度かかるためタクシーがおすすめです（７ポンド程度）。

Although the hotel was welcoming we were disappointed about some minor things. In our room 431 the bathroom door had water damage to the bottom causing it to swell and paint to peel. The toilet flush was not working well. The left hand bedside light was not working. Only two teabags and one portion of milk for tea in the room. All of which was a shame for the money we paid.

We had a lovely stay. The room was lovely, clean & comfortable. The staff were very friendly and helpful.

A very comfortable stay. The staff are very helpful and friendly. Great location for seeing everything.

Breakfast is very bad value. Streaky bacon is only the first of many issues. WiFi slow and blocks some VPNs. Low water pressure. One lift broken, the other enraging. Staff are great and if you can get over the unnaturally long pillows the beds pretty comfortable too. Apparently charged me a tenner to upgrade my room without checking with me first. Typically vexing hotel TV.

Good hotel, very helpful staff, reasonable location 10-13 minute walk from the center of town and the Backs. Didn’t try the restaurants or bar.

Was the manager "working from home", we wondered? To list but a few points: The shower was jammed on cold; the basin plug didn't work; there was just enough milk for a cuppa at teatime or a coffee in the morning but not both (a cunning ploy to drum up charges for room service, perhaps?); the room was cold and smelled of damp; the main lamp didn't work; nearby plumbing was noisy all night; the carpets were badly-fitted and frayed; only coco-pops and bran flakes were available at breakfast - everything else having run out by 09:30; the cooked breakfast was either dried-out (mushrooms), finished (eggs), soggy (hash browns) or cold (baked beans); tables were filthy and uncleared; cutlery, when it eventually came, had to be sent back as it too was filthy and my fork still gooey with somebody eles's food; we had to queue both to check in and check out; the pillows were like bricks; no turn-down service was provided; etc. etc. An irritatingly over-priced and utterly underwhelming visit. A 10 minute walk to the nearest parking didn't help either.

Stayed here for a friend’s birthday celebration, rooms great, service in the cocktail bar was very slow. And not being able to be served at the bar, only table service was a pain.

A great place to celebrate my 60th birthday. The staff were friendly and very helpful. We simply had a perfect time and will be back soon

Initially allocated a rather drab room with badly stained/damaged carpet - unacceptable as the hotel was not fully booked. On contacting reception about this, we were kindly moved to a much nicer room with a park view. Enjoyed the underfloor heating in the bathroom, quality bedding and windows that you can open to let in fresh air. Missed having a bathtub as most rooms only have a shower. Cleaning could be improved as the chaise was stained - rather off-putting. Overall a nice stay in beautiful Cambridge

The hotel is good, but the rooms could use some renovation. Staff were fabulous.

Our second stay here recently and, honestly, it's a superb hotel. The staff are well-trained and uniformly excellent, the rooms are beautiful, recently refurbed, with wonderful beds and gorgeous bathrooms. We can't fault it and look forward to our next visit.

Great location, very friendly staff everywhere, excellent breakfast with plenty of gluten-free options that we weren't expecting. Nice Krups coffee machine in room and small fridge, lovely shower. A few niggles with the facilities - bathroom vent did not extract quickly when steamy - there was a switch outside the bathroom which did nothing. One of the bedside lamps did not work at all. Youtube showed on TV as an option but did not work. There weren't many TV channels either, you could get a lot more with standard Freeview. Would recommend to others as a lovely historic building in the centre of town, it smells amazing and we slept amazingly.

The hotel itself is lovely, well decorated and comfortable. The service however was quite poor. The staff allocation was very odd - check in took ages because there was only one person on the desk, and there was only one bartender making drinks on a very busy evening - it took nearly half an hour to get two drinks. Not what you would expect from a luxury hotel, and no apologies.

Very pleasant staff and charming facilities befitting Cambridge where I was a student in the 1960s

They did t face me an upgrade

Stayed overnight as visiting with a friend. I think I was expecting the room to have have a little more old school luxury . I’d upgraded to a king room. All that was in the strange shaped room was a bed, desk and a random settle without the back. I had thought there would be an occasional chair, but maybe I was expecting too much. Bathroom was lovely and sizeable Nice wardrobe with tea and coffee, unfortunately the milk was off which destroyed my chance of a nice cup of tea in bed. The bed though. It was divine. I like firm beds but this one was perfect and the bedding was good quality. Room was quiet although right by stairs. Aircon was not adjustable except to turn it on and off but the temperature was ok. Their idea of 24 hr room service needs work. Sandwiches! The lifts can take forever to arrive and I didn’t like that they appear not to have service lifts so you end up sharing with all manner of things. All in all a nice first experience but I don’t know if I’d stay again.

My favorite hotel in Cambridge. Good location, stylish rooms, nice staff, good food and drink options.

My stay here was fantastic. It exceeded my expectations is pretty much every way, including luggage being taken up to my room so it was waiting for me when I was ready to check in. Breakfast was great and the wait wasnt very long at all for the meals being freshly cooked. The only downside was that the bed was hard as a rock, and i prefer a softer bed. I would recommend this hotel!