This was a great hotel for our family weekend away to Paultons Park. The Reception staff were 5 star ... others we encountered around the hotel were fine but not to the same standard as the front of house Gentleman who checked us in. The hotel is clean and the breakfast standard was good but they seemed to run out of food very quickly and it took quite a while to replenish. The bar is a bit lacking in variety but it was fine for a quick drink. We had dinner at a pub called The Farmers House (outstanding food and service) so cannot comment on dinner but the menu looked fine and not overly priced. We went to the pool between 5pm and 6.30pm. It was very busy but the kids loved it. Overall an enjoyable stay and we would book again.

Lovely clean comfortable room

Nice place could do with a jacuzzi

Wasn’t the best

The spa was a little pricey but the experience was very good

Cold shower, very small portions in the school type cafeteria restaurant. And to top it off an extremely expensive bar for stale wine. Overall a very bad experience, I had quite high expectations

Friendly and helpful reception staff. Comfortable room. A few breakfast cutbacks noticed but still good.

Spacious room, friendly staff at spa and restaurant, good value spa package

Clean room. Nice gym and pool. Staff friendly and helpful. Easy parking. Stayed here many times. Recommend.

Hotel has lots of potential, unfortunately a few things let it down. The rooms were attended to every day but the floors were not hoovered or bins emptied, just beds made and fresh towels. The pool area was nice but again could have been cleaner. We spent over £400 in the Resturant during our stay, £150 on a valentines meal for my daughters 6th birthday which the food was lovely as was the layout of the table but the service was very poor. As was the service at breakfast. It really spoiled our weekend.

Couldn’t get any hot water out the shower Queue at breakfast at peak times Very strong smell in reception Fire alarm during the night on first night Service at bar poor. No lemon, dirty glass, no snacks Loud music/party in room above us in one night - kept my children awake

Lovely clean warm room. Towels changed everyday. Cleaners did an amazing job everyday always plenty of tea coffee biscuits. The bed was enormous and really comfortable. All staff were smartly dressed and polite at all times.

Booked another suite which was different from their last one but provided a nice fridge. I used the gym but went at an earlier time which meant having to fight for equipment to use so would be an idea to attend it later in the evening. Shower was ok and the bed relatively comfy. Breakfast was pretty good and got my day started well. The suite was spacious and the bathroom had a high quality finish.

Great hotel, so clean. Rooms are fantastic

Very nice, professional and courteous staff. The hotel has excellent facilities and a lovely spa. One issue however is that our door did not fit it's frame! There is a 5-6 centimetres gap at least under the door which infringes on privacy and is a fire risk. Fortunately we were on the ground floor.

Yes

Room good bit dated. Staff great. Cooked breakfast, sausage and bacon cold! Couldn’t eat it

Room felt cold, no fridge, tv guide would not open up. Restaurant had full menu online which we had picked from and looked forward to since booking however when we sat down we were presented with a new menu with limited options. Food came out within 5mins of ordering and chips were barely cooked, they did re-do some new ones which were cooked longer but experience was already ruined. As dinner was so quick we decided to go to the bar for a drink yet had no Jameson or Jack Daniels or sailer jerries so had to order something else yet all were on menu. We were then later offered those drinks after we saw staff re-stock them on the shelf. I think was after my wife complained to reception. There was no apologies and offer to find some when presented with the problem. Really expecting more for a birthday trip away especially without the kids and was really let down. Breakfast in the morning was not much better, sausage beans egg and a “potato slice” for a fried breakfast is an abysmal option for what they state as outstanding breakfast online.

Regularly stay at this hotel and never disappointed

The original room was very tired and smelt of cigarettes - room 217. Robert was on the desk and was quick to move us to another room without any problem. The radiator was on FULL too hot to touch and no means to turn it down. It was on or off. Had to leave it on but open a window - a little counter intuitive on a below freezing night. The cleaning was poor. The previous guest had long black hair and this was everywhere, especially in the bathroom; didn't feel I could complain again - we were staying one night so we 'managed'. The bar experience was a poor as our last stay. We were able to get a cheese toastie at 20.30 pm but it was dropped on our table without any service. The staff really do not seem to care about service. A round of toasted cheese - absolutely nothing with it, no garnish or condiments. £20 The barman apparently had to beg the kitchen to provide the toastie so no flourish. he had to find us napkins etc. Not to service we get in the Bath Spa version