1人1部屋の予約のはずが、1人の予約に対して、複数部屋予約されていることが当日宿泊した同僚の連絡で判明、複数部屋が予約されていること自体を知る方法もなく、ホテル側に確認しても予約してサイト Hotels.com 側でしかキャンセルできないから、そちらで確認してくれと言われる。Web委記録上やメールの予約確認以外に予約したこともなく、記録もないため、Hotels.com に電話連絡しても複数予約が判明せず、まったく話が通じない状態に。。。メールをしても返信はなく、デポジットのアカウントに不明な予約分をチャージされることになり、最悪の状況に。 システム上で何か問題が起きたとしか思えないが、Hotels.com は一切反応なく、調査や対応もない。あまりに酷い対応、オンライン予約サイトの落とし穴、利用には十分注意ください。

Good hospitality and perfect service

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The room was of a very high standard

Great stay the the whole team I spoke to were great thank you

Nice hotel, perfect for my stay and had a Tesla charge point opposite the car park.

Rude staff horrible room smelly bedding

Everything good. Staff and the hotel were wonderful. Only downside was the allowance of to use their mobile phones in the swimming pool area and changing rooms. It was half term and the kids being allowed in the hot tub also was not right. . Allowing mobile phones in that area is not right at all

Nice hotel, liked the welcome cookie. Parking was a bit sparse and found it odd that I was out in a disabled room when this was not requested or required. I would have thought that a disabled room should be left available for those that may require it, and I certainly should have been told I have been allocated this room beforehand. Otherwise all good though.

The room was spacious, clean and comfortable The staff were ki

Very nice, neat and spacious room

Stayed in the “suite” room is nice and spacious. But the couches were so stained and dirty. The towels were all frizzled out on the edges hanging like strings from them. Not impressed as a 4star rated hotel with cleanliness. Breakfast was below average. Only saw people afterwards ordering omelettes. We were never made aware that was an option.

Room had No Air conditioning- Shower was broken and I would not use the Pool facilities - Read reviews before booking this place

Great location slept well

Yes to all

Great service, lovely big comfortable beds.

The room was comfortable, clean and spacious. Staff

Room was excellent however he bar food menu was very limited the restaurant was closed (On a Friday Evening). The breakfast was ok but a bit limited also.

Staff very welcoming on arrival, offer of which floor would suit us Room was clean and spacious, a few areas looking a bit worn eg hallway, pool changing rooms Room was soundproof and didn’t hear traffic from motorway Breakfast good, just average, but lots of options Pool was lovely and warm Overall a comfortable stay

comfortable room, spacious