1人1部屋の予約のはずが、1人の予約に対して、複数部屋予約されていることが当日宿泊した同僚の連絡で判明、複数部屋が予約されていること自体を知る方法もなく、ホテル側に確認しても予約してサイト Hotels.com 側でしかキャンセルできないから、そちらで確認してくれと言われる。Web委記録上やメールの予約確認以外に予約したこともなく、記録もないため、Hotels.com に電話連絡しても複数予約が判明せず、まったく話が通じない状態に。。。メールをしても返信はなく、デポジットのアカウントに不明な予約分をチャージされることになり、最悪の状況に。 システム上で何か問題が起きたとしか思えないが、Hotels.com は一切反応なく、調査や対応もない。あまりに酷い対応、オンライン予約サイトの落とし穴、利用には十分注意ください。

Room was excellent however he bar food menu was very limited the restaurant was closed (On a Friday Evening). The breakfast was ok but a bit limited also.

Staff very welcoming on arrival, offer of which floor would suit us Room was clean and spacious, a few areas looking a bit worn eg hallway, pool changing rooms Room was soundproof and didn’t hear traffic from motorway Breakfast good, just average, but lots of options Pool was lovely and warm Overall a comfortable stay

comfortable room, spacious

The breakfast was good abd room temperature was just right

Room big and very clean. All nees met.

Was a perfect family holiday

Room was fine, comfortable beds! Added bonus having a pool, sauna and steam room. Shame about the breakfast. Not much variety and cheap sausages.

The room was clean and spacious and had everything needed. Breakfast fantastic, what was meant to be hot was hot. The granola was amazing! The pool and jacuzzi look dirty, may just need a refurb.

Great rooms and service even over the Christmas period when you expect less staff to be working

Great hotel, great room, on arrival upgrade, nice Christmas decorations 😊

Very good

I have stayed at many Hilton’s but my experience at this one was really poor. I was disappointed by the staff when I tried to order room service and was told it was not available. I made the journey back to the front desk asking for some ice. I was told they cannot get it for me and I should go to the bar. The same bar they are hosting a Christmas party at. The place looked like a carnival street party, no class. 2/3 members of staff vs a small bar space. trying to serve disorganised drunks with no manners or decorum. People pushing in. I had to wait 15 mins for ice?? What a joke. To top it off. One idiot next door has his alarm going off at very early hours, probs left the room and it went on for 45 mins despite me messaging the manager to sort it out. She didn’t even reply. Only saving grace is the rooms were up to double tree standards. Staff definitely were not.

My wife left her ring in the room, but the way she has been treated about it hasn't been at all helpful. It's not worth a lot, but it's sentimental to her. I get that their

Great size room's, staff were very helpful

Good

The welcome cookies were a nice touch and the reception staff were attentive and polite. One or two of the main bar staff were a little abrupt, but the bar and waiting staff for our private function were great.

The Staff were very courteous and helpful. The room was spotless, comfortable and spacious.

The hotel was great ,clean and tidy, hotel staff very welcoming, went above and beyond for our stay

Lovely room and spacious