1人1部屋の予約のはずが、1人の予約に対して、複数部屋予約されていることが当日宿泊した同僚の連絡で判明、複数部屋が予約されていること自体を知る方法もなく、ホテル側に確認しても予約してサイト Hotels.com 側でしかキャンセルできないから、そちらで確認してくれと言われる。Web委記録上やメールの予約確認以外に予約したこともなく、記録もないため、Hotels.com に電話連絡しても複数予約が判明せず、まったく話が通じない状態に。。。メールをしても返信はなく、デポジットのアカウントに不明な予約分をチャージされることになり、最悪の状況に。 システム上で何か問題が起きたとしか思えないが、Hotels.com は一切反応なく、調査や対応もない。あまりに酷い対応、オンライン予約サイトの落とし穴、利用には十分注意ください。

.

Everything💯

Brilliant hotel. Really nice inside. Great staff. Would definitely stay again.

Rooms were spacious, comfy & spotless. All the staff from receptionist to restaurant & bar staff were friendly & welcoming, Food was delicious & plentiful.

Rooms clean, pool good size and not overcrowded. Staff all pleasant and helpful

Children under 12 no longer eat free only under 10.

Hotel was fine just kids screaming and running around at 1 in the morning then a very loud domestic between a couple in the early hours. Not the hotel's fault just awful guests.

Breakfast was decent, room was very comfortable and lovely and clean. Unfortunately there was a bit of guest noise due to a wedding being on, but it wasnt horrendous, am just a light sleeper. Lifts are a little slow to open doors.

Our stay was great, check in process was quick. Staff in the restaurant/ bar were very attentive and super helpful. The only not so good thing about our stay was that the bed was too firm and both my husband had a mediocre nights sleep. Everything else was great!

The room was cosy and the staff made two swans and put petals around the bed. So kind and it was lovely the spa. I have used the gym and spa many times as a member until I moved. First time staying though and loved it we did.

Great experience here. Room was amazing, dinner was lovely and the breakfast was stunning. All the staff was friendly and helpful. Would definitely stay again.

Staff was great looking forward to my next visit

Great location. Modern rooms and bar/restuarant. Very helpful staff at reception on check in & check out. Friendly staff in the Bar for dinner. Well equipped Gym with Peloton bikes too. Will stay again.

Freshly decorated hotel. Staff were excellent. We upgraded to a suit and there were some issues. The bathroom door did not close and the room was very empty. Bed, TV and a dressing table. Very little furniture (only bed in bedroom, no chair or table), room was huge and the bedside tables where 12" by 7" so hardly enough for a glass of water (which we had to get from bar as none in room). The lounge was also very short of furniture and no had no pictures of any comfort features. Designed for quick and easy cleaning - not for customer comfort. Definitely not a home away from home feeling. Would stay again just remember it's minimalist everywhere.

Lovely stay and staff, the only let down was the spa didn’t feel as relaxing and a little awkward.

Good hospitality and perfect service

.

The room was of a very high standard

Great stay the the whole team I spoke to were great thank you