DoubleTree by Hilton Dartford Bridge

1人1部屋の予約のはずが、1人の予約に対して、複数部屋予約されていることが当日宿泊した同僚の連絡で判明、複数部屋が予約されていること自体を知る方法もなく、ホテル側に確認しても予約してサイト Hotels.com 側でしかキャンセルできないから、そちらで確認してくれと言われる。Web委記録上やメールの予約確認以外に予約したこともなく、記録もないため、Hotels.com に電話連絡しても複数予約が判明せず、まったく話が通じない状態に。。。メールをしても返信はなく、デポジットのアカウントに不明な予約分をチャージされることになり、最悪の状況に。 システム上で何か問題が起きたとしか思えないが、Hotels.com は一切反応なく、調査や対応もない。あまりに酷い対応、オンライン予約サイトの落とし穴、利用には十分注意ください。

Great hotel but a ridiculous price. The room was £130 with no breakfast included and an additional £10 to park. For the money, I’d have thought a dressing gown in the room should have been provided The food in the evening was also a limited selection and expensive.

There was very loud music in the room above us that lasted until 4 am and was shaking the walls , we then woke up at 6:45 am to the neighbours shouting. The walls where clearly very thin .

Not much of anything

Excellent staff, clean and spacious room. Really loved this hotel. Victoria at the front desk went above and beyond. I would definitely recommend.

The room clean and bed was comfortable. Temperature in the room was perfect 👌

They cannot cook eggs for breakfast, otherwise food was good. 1 lift was not working and the other very slow. We had a maintenance issue in the room and was told no maintenance work at the weekend. We were offered a room change which is very annoying. Otherwise a good stay.

Great place, nice and clean, friendly staff. Pool a little small but ok and train station a short walk so easy to get into London

Lovely staff who did everything to help me throughout my stay

.

Everything💯

Brilliant hotel. Really nice inside. Great staff. Would definitely stay again.

Rooms were spacious, comfy & spotless. All the staff from receptionist to restaurant & bar staff were friendly & welcoming, Food was delicious & plentiful.

Rooms clean, pool good size and not overcrowded. Staff all pleasant and helpful

Children under 12 no longer eat free only under 10.

Hotel was fine just kids screaming and running around at 1 in the morning then a very loud domestic between a couple in the early hours. Not the hotel's fault just awful guests.

Breakfast was decent, room was very comfortable and lovely and clean. Unfortunately there was a bit of guest noise due to a wedding being on, but it wasnt horrendous, am just a light sleeper. Lifts are a little slow to open doors.

Our stay was great, check in process was quick. Staff in the restaurant/ bar were very attentive and super helpful. The only not so good thing about our stay was that the bed was too firm and both my husband had a mediocre nights sleep. Everything else was great!

The room was cosy and the staff made two swans and put petals around the bed. So kind and it was lovely the spa. I have used the gym and spa many times as a member until I moved. First time staying though and loved it we did.

Great experience here. Room was amazing, dinner was lovely and the breakfast was stunning. All the staff was friendly and helpful. Would definitely stay again.