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1人1部屋の予約のはずが、1人の予約に対して、複数部屋予約されていることが当日宿泊した同僚の連絡で判明、複数部屋が予約されていること自体を知る方法もなく、ホテル側に確認しても予約してサイト Hotels.com 側でしかキャンセルできないから、そちらで確認してくれと言われる。Web委記録上やメールの予約確認以外に予約したこともなく、記録もないため、Hotels.com に電話連絡しても複数予約が判明せず、まったく話が通じない状態に。。。メールをしても返信はなく、デポジットのアカウントに不明な予約分をチャージされることになり、最悪の状況に。 システム上で何か問題が起きたとしか思えないが、Hotels.com は一切反応なく、調査や対応もない。あまりに酷い対応、オンライン予約サイトの落とし穴、利用には十分注意ください。

Large spacious homely rooms,just a few bits,showing how tired the building is with couple of squeaky door hinges leading to the bathroom and the separate cloakroom.It was brilliant to find an iron and an ironing board for self service,which was very handy.Overall a lovely homely stay!

Prima

Lovely hotel, nice clean rooms, friendly service and nice menu!

Overall the stay was ok. Checkin Staff member needs additional training - he mumbled words when asked question about going for a swim. He didn't charge me for parking when he asked me to enter my car. Good thing I asked about it at checkout otherwise I would have received a fine. Swimming pool was too busy to use, Gym equipment is very dated but functional.

Stayed here for one night and had a lovely stay! Really spacious room and really quiet despite being right next to the lifts. Great breakfast with lots of choice.

Spa facilities dirty . Farces on wall of changing room. Jacuzzi and sauna dirty n grimy. Bed room 419 barely slept as so uncomfortable. 2 towelsintoomdespite booking 4 people . Breakfast n staff was lovely Would not recommend or stay again

Ear bud left on stairs for 2 days

Something needs to be done about residents slamming bedroom doors.

Only thing for me was the bed wasn't great for me and didn't sleep very well at all. Restaurant is great.

Good stay

Excelente estancia , tranquilo , limpio

Room was great, perfect for our needs. Bar was good Breakfast was ok, i remember it being much better. Seemed to struggle to keep up with it

fantastic service, my daughter had a great 8th bday there. Thanks for making it special.

Parking is too expensive for customer coming from far

The room itself and facilities were good but the service left a lot to be desired. The reception staff were extremely unhelpful, our room wasn’t cleaned despite staying for 2 nights and we had to negotiate with the front of house to get it cleaned. Despite being out all day, when we returned the front desk sent a cleaner up when we were getting ready for dinner and requested we leave the room so they could clean it. It was just a total joke and ruined what was a decent hotel for a short stay. We also requested robes and slippers to go to and from the spa facilities with and they said they didn’t offer these yet we saw multiple guests with them. Really disappointing.

Our room was fine however we couldn’t change the temperature settings. The fan was constantly on and it was a bit noisy. The light from the thermostat panel was too bright - it didn’t go off so had to endure the entire night with a bright light making it difficult to sleep.

Clean and quiet

Elegant, Giid pruce, Location

Air conditioning is hit and miss depending on the room you are staying in, only 1 lift working currently and staircases between floors poorly signed