ダブルツリー バイ ヒルトン ダートフォード ブリッジ

1人1部屋の予約のはずが、1人の予約に対して、複数部屋予約されていることが当日宿泊した同僚の連絡で判明、複数部屋が予約されていること自体を知る方法もなく、ホテル側に確認しても予約してサイト Hotels.com 側でしかキャンセルできないから、そちらで確認してくれと言われる。Web委記録上やメールの予約確認以外に予約したこともなく、記録もないため、Hotels.com に電話連絡しても複数予約が判明せず、まったく話が通じない状態に。。。メールをしても返信はなく、デポジットのアカウントに不明な予約分をチャージされることになり、最悪の状況に。 システム上で何か問題が起きたとしか思えないが、Hotels.com は一切反応なく、調査や対応もない。あまりに酷い対応、オンライン予約サイトの落とし穴、利用には十分注意ください。

Friendly staff clean hotel Very helpful staff at the restaurant

Thank you my daughter and I had a lovely time.

very good!

Great hotel. Friendly staff and great facilities. The only negative about this hotel is the lack of Smart TVs. I think this is essential in 2025!

We paid for a deluxe room and it was very very cold from the moment we arrived. I even borrowed a radiator to plug in which helped slightly however we had to sleep in our jumpers. With regards to the pool there was a dead worm. Our room only had 2 clean bath towels and there was 4 of us.

The hotel and facilities were lovely however the AC not working was incredibly annoying and meant my partner and I had a terrible nights sleep, kept trying to turn it down with no difference in the room temp, had to resort to opening the window which helped more but heard nothing but the motorway traffic all night. Also not a huge difference but was shocked to find no mini fridge in our room, meaning our perishables couldn’t be kept cold.

Our bathroom sink was blocked Our door was left unlocked one day by cleaners One night we could not sleep due to a party in the next room Restaurant food was inedible, terrible and expensive, wine was horrible I was not offered a taste of the wine from my bottle so got stuck with it

Stayed here for 1 night to celebrate our daughter’s 18th birthday. Room was fine, not enough towels for us all and only one dressing gown. Pool area was unkempt, jacuzzi looked like it needed a clean as did the changing rooms. Curtains on the single changing rooms were covered in some unsightly material. Food was nice but way over priced as were the drinks. Changed 12.5% service charge which I would have preferred going to the waitress. Breakfast was good though, good selection and all tasted good. Not a bad stay but could have been better

Large clean room with excellent facilities. Good breakfast and helpful staff

It a nice place to be

The hotel stay was really nice but the dinning options and room service was disappointing other than that we had a great time. My daughter loved the pool, which was the main reason we booked this hotel.

Staff were brilliant and very helpful. Only thing wish there was Guinness in the bar

A lovely relaxed evening of self-care for NYE! The room was spacious and clean, was able to watch and listen to music. The bed was soft and comfy. Would definitely stay again.

Breakfast not good - dirty ups , under cooked porridge , no veg sausages , staff not letting you know you can have eggs cooked any way you like , pastry under cooked , fruit had fly’s

Parking for £9 a night is a lot!!!!

Absolutely bloody awsome

Great location for a shopping trip to either Lakeside or Bluewater (or go to both like we did!) as it is in the middle of both. We were unexpectedly upgraded on arrival which was a lovely surprise. Staff were really helpful and friendly. The hotel was beautifully decorated for Christmas. Beds were very comfortable and rooms were nice and spacious. Nice big shower and everything was clean. Enjoyed the breakfast, lots to choose from. Would definitely return.

Lovely large room Unfortunately had the Hilton sign out the window no view !!! Also was a disabled room so shower wet room very noisy pump. Couldn’t be bothered to make a fuss but was disappointing as I booked for me and my partner as we had his work party at the hotel

It’s was good I will be coming again