ロケーションはとてもよかったです 朝食のビッフェも美味しかったし、レストランからの眺めも素晴らしかった。ホテルは予約していた部屋とは違うタイプの部屋でむしろグレードがダウンしていた。 コンシェルジュに空港までのタクシーの予約をお願いしたいといったら、 自分でかけて！と電話を渡された ロケーションのいいホテルなのに サービスが残念でした

部屋から降りたらスタバ、ホテルを出たらすぐに遊びた観光の中心。とても便利でした。

アップグレードしていただいた19階の部屋からはカナダ滝、アメリカ滝はもちろん、レインボーブリッジやアメリカ側を一望！朝日が上るところから夜のライトアップまで完璧に楽しめました。どこに行くにも便利。ナイアガラシティクルーズで濡れてしまった後も直ぐに着替えに戻ることもできました。まわりの物価が高い中、13階の眺めの良いビュッフェレストランでの朝ごはんはコスパも高く良心的だと思いました。

スタッフの対応が酷い 基本的なマナーが悪い。ドアのキーが壊れて1時間も部屋に入れず非常に困ったが、ホテル側から一切の謝罪もなく、受付スタッフは全員は他人事で、シフトの終わり時間が来たら皆さん家に帰って別の人に変わっていた。お客を廊下に待たせておきながら良く家に帰れますね。

We didn’t know about checking in with the email from the hotel. It had to be done the day before. But I didn’t notice the email, which made us so uneasy. This time through Expedia we were able to reconfirm. Other than that, the stay was wonderful. Especially the view was awesome.

We only stayed one night but the hotel had a lot to do and it is in the middle of everything.

Easy checkin, comfortable beds, clean bathroom, wonderful view!

We had a great time seeing The Falls. My wife loved the boat ride and the behind the falls tour. Our room had a perfect view of both falls. We enjoyed when they were lit at night and could see the fireworks over the Horseshoe. Highly recommend this hotel when going here. It’s a Classic!

We can not wait to come back. The location is perfect. The staff was friendly and helpful. The hotel was clean and welcoming. Everything was just perfect.

Best view of the falls! Lots of dining in the area. Easy to walk to attractions and tours

Staff members were great

The hotel charged me for parking even though we arrived by train / tax ito Nagara Falls and i stated this at check-in. After several emails they are blanking me and there has been no refund yet. Terrible service and ending to a great stay.

Everything is all around you at the Sheraton

The room was clean and so was the property. The view of the Falls from the rooms are beautiful. I will be staying again!

Its good experience

I had an amazing stay . The staff were extremely friendly and helpful, the room was spotless, and the amenities exceeded my expectations. The location was perfect and everything felt comfortable and welcoming. Highly recommended!

Had a great experience. The staff was great, house keeping was awesome and very friendly.

We stayed at shreton hotel it is perfect hotel to stay with your family . Everything is so near by this hotel like casino , arcade for my kids they loved their arcade . All of my kids favourite place to eat is near by this hotel . My experience is always so good for me and my family .

My first time at a Sheraton but definitely not my last. From the moment I was welcomed from the Valet team to the concierge and the check in process. Room was beyond my expectations and clean. The staff went above and beyond to make sure there was I needed or could make my stay any better. A truly absolute gem of a place. I strongly recommend it and plan on staying with Sheraton in the future

Great and relax stay