総合評価とレビュー Sheraton Fallsview Hotel

スタッフの対応が酷い 基本的なマナーが悪い。ドアのキーが壊れて1時間も部屋に入れず非常に困ったが、ホテル側から一切の謝罪もなく、受付スタッフは全員は他人事で、シフトの終わり時間が来たら皆さん家に帰って別の人に変わっていた。お客を廊下に待たせておきながら良く家に帰れますね。

We didn’t know about checking in with the email from the hotel. It had to be done the day before. But I didn’t notice the email, which made us so uneasy. This time through Expedia we were able to reconfirm. Other than that, the stay was wonderful. Especially the view was awesome.

Clean place with attentive staff all within easy reach of most attractions including the waterpark (although it could be closer)

The room was amazing. We had a falls view room with two queens and a sofa bed for the 5 of us. It had a beautiful view and sitting area with Juliet balcony. Such a quiet and peaceful respite from walking around the busy and exciting surroundings. Beds were comfortable. Everything was clean. Electric fireplace was a nice touch. The bathroom was clean with really nice shower. The parking lot serves multiple buildings and the Waterpark so our only inconvenience was probably the trek from the parking garage through the buildings to get to the Sheraton lobby. Overall wonderful experience.

Great location. Accomodating staff. Starbucks inside. All was well. The buffet was a bit stressful and not worth the expense but otherwise a great place to stay.

LOVE IT

Every thing it’s was good

Nice play to stay.. with my grandkids clifton hill was awesome.

Great two night stay. The hotel walls are a little thin but didn't affect our stay. Great view of the falls

Overall, my stay at the hotel was great—clean rooms, comfortable beds, and good amenities. However, the check-in process was a bit frustrating. It took longer than expected, and it wasn’t easy to find someone to help when I had a question. I had to go on the check in lines just to find assistance, which was a bit inconvenient. Other than that, everything else went smoothly and I enjoyed my time there.

Love this location when in Niagara Falls! You can’t beat the views.

You can watch the falls , while laying in your bed

Clifton hill is right there

The options for dining as well as activities were within walking distance, which made our stay more convenient. The staff was friendly. The housekeeping cleaned and changed the bedding, towels and amenities daily. My only critique is the process of how charges for lodging and meals are handled. There was a hold of 2 charges during check-in, another hold on the second, then a credit followed by 2 additional charges on the third day. After inquiring, I was informed all transactions and holds will clear on my final day and they did. Our overall service was good. We had a wonderful stay.

Great place, clean, professional, excellent costumer service and very convenient where's at.

It was beautiful and stunning, quiet and safe Thanks again

The location was perfect and the hotel was very nice. However, our room was excessively hot and it was very noisy

The hotel was nice but the pool wasn’t that clean

Estancia familiar, nos encantó

Buena ubicación cerca de todo