シェラトンフォールズビュー

窓（ベランダ）からの景色が最高。ナイアガラの滝を一望出来て、夜は花火と滝のライトアップで至福の時を過ごした。 部屋も広く綺麗でしたが、浴槽がなくシャワーでしたが、不足はなく十分でした。ただシャワールームのガラス戸のパッキンが消耗していて隙間から洗面所に水が流れ出て洪水状態だったのが残念でした。

ロケーションはとてもよかったです 朝食のビッフェも美味しかったし、レストランからの眺めも素晴らしかった。ホテルは予約していた部屋とは違うタイプの部屋でむしろグレードがダウンしていた。 コンシェルジュに空港までのタクシーの予約をお願いしたいといったら、 自分でかけて！と電話を渡された ロケーションのいいホテルなのに サービスが残念でした

部屋から降りたらスタバ、ホテルを出たらすぐに遊びた観光の中心。とても便利でした。

アップグレードしていただいた19階の部屋からはカナダ滝、アメリカ滝はもちろん、レインボーブリッジやアメリカ側を一望！朝日が上るところから夜のライトアップまで完璧に楽しめました。どこに行くにも便利。ナイアガラシティクルーズで濡れてしまった後も直ぐに着替えに戻ることもできました。まわりの物価が高い中、13階の眺めの良いビュッフェレストランでの朝ごはんはコスパも高く良心的だと思いました。

スタッフの対応が酷い 基本的なマナーが悪い。ドアのキーが壊れて1時間も部屋に入れず非常に困ったが、ホテル側から一切の謝罪もなく、受付スタッフは全員は他人事で、シフトの終わり時間が来たら皆さん家に帰って別の人に変わっていた。お客を廊下に待たせておきながら良く家に帰れますね。

We didn’t know about checking in with the email from the hotel. It had to be done the day before. But I didn’t notice the email, which made us so uneasy. This time through Expedia we were able to reconfirm. Other than that, the stay was wonderful. Especially the view was awesome.

Ideal location to tourist destinations.

Smooth easy check out and check in

I requested an anniversary dessert and didn’t feel hotel was attentive to details

The stay was great. The staff are amazing. I like that they took care of us for the duration of the day

Friendly, courteous staff, great amenities for families!

yes

Suite was perfect with new furniture incluindo a table and two seats, nice square footage. TV was Room service lady was very attentive and answered us fast. Front desk personnel was responsive.

Detalles descuidados, ubicación excelente

Upon arrival to our room on the 12th floor, we noticed 11 carts filled with dirty sheets left in the hallway right outside our room, so not a very appealing welcome. Around 7 pm we started hearing loud noises above our room. It sounded like old clanking pipes which continued on and off for about 40 minutes. I texted the hotel’s customer service chat & they responded by saying they would look into it. Then it sounded like large trolley carts were being wheeled in the room above our room. We found out later that our room on the 12th floor is located directly under their two main restaurants on the 13th floor. Thank goodness the noises stopped at some point and we were able to go to sleep after watching the awesome NY Eve fireworks from our balcony window!! Unfortunately, around 6:45 am on New Year’s Day, different noises started up again. It sounded like a jumbo jet was about to land in our room! So of course it woke both me and my daughter up!! I kept texting the Sheraton customer service number and they kept apologizing and said they would look into it, but I never received a proper answer from them. Upon checkout, I spoke to a Director named Sava, who offered to only take off the valet parking and resort fee charges as she couldn’t do more because the room was booked through Expedia and not directly through them! I paid a lot of $ for that room! She then took my email address and said they would send me a voucher for a future room upgrade, but I still haven’t received it.

The windows and balcony door leaks and made the door cold.

Breakfast buffet wasn't worth what we paid. Prime rib was cold. Soup was bland. No clean glasses for drinks for the majority of our meals. Tasty omeletes made fresh but limited ingredients. Nice view but meal wasn't anything that would bring me back with my family

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Not recommend breakfast

This was the worst stay of our entire trip, the noise in this place from people partying in the hallways banging on doors and just arguing in the corridors kept us awake most of our three nights stay. We had to call Security a number of times each night. These people should’ve been asked to leave the hotel. The room itself was not attended to correctly. We had no shower gel or conditioner in the bathroom, the bed sheets were not tucked in, instead just laid over the bed. I’ve complained to Marriott but they don’t care. Four separate cars were broken into on New Year’s Eve while the Valets were meant to be keeping an eye on them. Appalling!