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Sheraton Fallsview Hotel

Hotel
8.2
/10
Sangat Baik
6,367 ulasan

Apa yang Dikatakan Tetamu Mengenai Penginapan Mereka

Julie

10.0
/ 10
We are a family of 3 and do a lot of 1 or 2 niggt stays at hotels for fun This sheraton could be the best hotel we've ever stayed at!! SO clean, every single person from check in to valet to random employees offered exceptional service with a smile The whole hotel was so clean and if you're there to do touristy clifton hill stuff (or see the falls) the location cant be beat We will never stay at another hotel up there (we love in buffalo, ny so we frequent the area) we were very impressed and definitely highly recommend for families We did not use the Waterpark but talked to a couple families that were there for that and they were also pleased

Maricel

10.0
/ 10
Our stay in Sheraton was a blast. Especially when we stayed in our favourite room where we can see the falls. The staff’s were very accommodating and the amenities were superb. I highly recommend it especially if you have kids.

Shiras

10.0
/ 10
Excellent rooms and facilities, rooms were like new. Amazing views from our falls facing room. Check in using Bon Voy app was easy and we could avoid lineup. Access to Clifton hill and falls was the key highlight. there was a free shuttle to the Fallsview Casino as well if you are a guest. Parking (self parking) is in a nearby building, so you need to unload your luggage at the Valet drop off area and you can park there for 10 mins to checkin and then park in the structure which was 100 meters away (not in the same building as we thought it would be). We stayed for a day so we could park in the lot for the whole day after we checked out, which sort of made up for the $50 parking fee. We opted in for the breakfast buffet, great views from the Fallsview Buffet Restaurant, good variety but don't expect premium food, not worth the full price, but we got a better price when we checked in.. The entertainment options on TV was good, we could sign in to our Netflix and Prime accounts and could clear the credentials when we checked out..Toiletries were top notch. Bed was comfortable and it was nice a quiet room! Overall highly recommended!
Di Kawasan
Lihat Peta
5875 Falls Ave, Regional Municipality of Niagara, Ontario, Canada, L2G3K7

Kemudahan Utama

Lihat Lebih
Kolam Renang
Restoran
Meja Depan 24 jam
Parkir
WiFi
Lif
Sheraton Fallsview Hotel ialah sebuah hotel dalam kawasan persekitaran yang baik, yang terletak di Regional Municipality of Niagara. Meja depan 24 jam tersedia untuk memberikan perkhidmatan kepada anda, dari daftar masuk hingga ke daftar keluar, atau sebarang bantuan yang anda perlukan. Jika anda inginkan lebih lagi, jangan ragu untuk bertanya kepada meja depan, kami sentiasa bersedia untuk memenuhi permintaan anda.
Lihat Lebih
Log masuk berjaya!
Sekarang anda boleh menikmati lebih banyak manfaat, termasuk pilihan untuk membuat pembayaran menjelang tarikh penginapan anda!

Persekitaran Sheraton Fallsview Hotel

5875 Falls Ave, Regional Municipality of Niagara, Ontario, Canada, L2G3K7
Temui Lebih Banyak Tempat
Lain-lain Sheraton Fallsview Hotel
Lain-lain 2 Sheraton Fallsview Hotel

Ketahui Lebih Lanjut Mengenai Sheraton Fallsview Hotel

Lokasi


Sheraton Fallsview Hotel ialah sebuah hotel dalam kawasan persekitaran yang baik, yang terletak di Regional Municipality of Niagara.

Tentang Sheraton Fallsview Hotel

Bersiaplah untuk mendapatkan pengalaman penginapan yang tidak dapat dilupakan dengan adanya perkhidmatan eksklusif yang lengkap dengan pelbagai kemudahan untuk memenuhi semua keperluan anda.

Pusat kecergasan hotel ini adalah yang wajib dicuba semasa penginapan anda di sini.

Nikmati hari yang menyeronokkan dan santai di kolam, sama ada anda mengembara secara solo atau bersama orang yang tersayang.

Dapatkan tawaran terbaik untuk rawatan spa yang paling berkualiti bagi tujuan istirehat dan meremajakan diri anda.

Meja depan 24 jam tersedia untuk memberikan perkhidmatan kepada anda, dari daftar masuk hingga ke daftar keluar, atau sebarang bantuan yang anda perlukan. Jika anda inginkan lebih lagi, jangan ragu untuk bertanya kepada meja depan, kami sentiasa bersedia untuk memenuhi permintaan anda.

Nikmati hidangan kegemaran anda dengan makanan istimewa dari Sheraton Fallsview Hotel eksklusif untuk anda.

Sheraton Fallsview Hotel adalah hotel yang memberikan keselesaan hebat dan perkhidmatan terbaik menurut kebanyakan tetamu hotel ini.

Dapatkan saat yang berharga dan tidak dapat dilupakan sepanjang penginapan anda di Sheraton Fallsview Hotel.

Semua kemudahan dari Sheraton Fallsview Hotel

Lain-lain Sheraton Fallsview Hotel
Lain-lain

Perkhidmatan Hotel

  • Lawatan
  • Kakitangan berbilang bahasa
  • Daftar masuk ekspres
  • Suratkhabar di lobi
  • Perkhidmatan perkahwinan
  • Penyimpanan bagasi
  • Daftar keluar ekspres
  • Penjaga pintu
  • Penyambut tetamu 24 jam
  • Pekerja rencam

Aktiviti

  • Kedai
  • Akses taman air dengan surcaj
  • Kolam renang tertutup
  • Kasino
  • Spa
  • Taman
  • Kolam renang terbuka
  • Gelongsor air
  • Kerusi berjemur kolam renang

Kemudahan Umum

  • OTHER
  • Kedai kopi
  • Lif
  • Restoran
  • Kawasan bebas rokok
  • Peti keselamatan

Makanan dan Minuman

  • Bar
  • Bar tepi kolam renang
  • Sarapan
  • Bar snek

Umum

  • Bankuet
  • Parkir (surcaj)
  • Teres

Kemudahan Perniagaan

  • Kemudahan mesyuarat
  • Pusat persidangan
  • Pusat perniagaan

Kemudahan Berhampiran

  • Kedai cenderamata
  • Kedai runcit
  • ATM/Perbankan

Pengangkutan

  • Shuttle kasino
  • Parkir valet dengan surcaj

Sukan & Rekreasi

  • Kecergasan
  • Bilik permainan

Mesra Keluarga

  • Kolam renang kanak-kanak

Kemudahan Internet

  • WiFi percuma

Polisi Penginapan & Maklumat Umum di Sheraton Fallsview Hotel

Nota Penting
Ingin daftar masuk di luar waktu penerimaan tetamu (waktu awal pagi atau lewat malam)? Sila hubungi pihak penginapan secara terus untuk pengaturan daftar masuk.
  • Fi untuk sarapan bufet: kira-kira CAD 42.95 untuk dewasa dan CAD 21.48 untuk kanak-kanak
  • Bayaran untuk Internet wayarles dalam bilik: CAD 39 sehari (kadar mungkin berbeza-beza)
  • Bayaran letak kenderaan sendiri: CAD 50 semalam (keistimewaan masuk/keluar)
  • Fi letak kenderaan valet: CAD70 semalam (keistimewaan masuk/keluar)
  • Bayaran katil lipat simpan: CAD 36.951 semalam

Senarai di atas mungkin tidak menyeluruh. Bayaran dan deposit mungkin tidak merangkumi cukai dan tertakluk kepada perubahan.

  • Bayaran tetamu tambahan mungkin dikenakan dan berbeza mengikut dasar hartanah
  • Pengenalan bergambar keluaran kerajaan dan kad kredit, kad debit atau deposit tunai mungkin diperlukan semasa daftar masuk untuk bayaran sampingan
  • Permintaan khas adalah tertakluk kepada ketersediaan semasa daftar masuk dan boleh dikenakan bayaran tambahan; permintaan khas tidak dapat dijamin
  • Hartanah ini menerima kad kredit dan wang tunai
  • Ciri-ciri keselamatan di hartanah ini termasuk pemadam api
  • Hartanah ini mempunyai ruang luar, seperti balkoni, laman dalam, teres, yang mungkin tidak sesuai untuk kanak-kanak; jika anda mempunyai kebimbangan, kami mengesyorkan agar anda menghubungi hartanah sebelum ketibaan anda untuk mengesahkan jika pihak hartanah dapat menempatkan anda di bilik yang sesuai
  • Hartanah ini menegaskan bahawa amalan pembersihan dan penyahjangkitan dilakukan mengikut garis panduan Commitment to Clean (Marriott)
  • Harap maklum bahawa norma budaya dan dasar tetamu mungkin berbeza mengikut negara dan hartanah; dasar yang disenaraikan diberikan oleh hartanah

Kakitangan meja hadapan akan menyambut tetamu ketika ketibaan di hartanah. Maklumat yang disediakan oleh pihak hartanah mungkin menggunakan alat terjemahan automatik.

Hotel only accepts guests with minimum age of 18

Masa Daftar Masuk/Daftar Keluar

Daftar masuk:
16:00 - 00:00
Daftar keluar:
Sebelum 11:00
Polisi hotel belum tersedia.

Maklumat Umum

Kemudahan Popular
Kolam Renang, Restoran, Meja Depan 24 jam, Parkir, WiFi, Lif
Masa Daftar Masuk / Daftar Keluar
Dari 16:00 - 00:00 - hingga 11:00
Ketersediaan Sarapan
Ya, hotel mempunyai bilik yang menyediakan sarapan pagi
Bilik tersedia di Sheraton Fallsview Hotel
669
Bilangan tingkat di Sheraton Fallsview Hotel
22
Fasilitas lain di Sheraton Fallsview Hotel
Lawatan, Kakitangan berbilang bahasa, Daftar masuk ekspres, Suratkhabar di lobi, Perkhidmatan perkahwinan

Soalan lazim tentang Sheraton Fallsview Hotel

Apa facilities yang tersedia di Sheraton Fallsview Hotel?
Berikut facilities yang ada di Sheraton Fallsview Hotel seperti Kolam Renang, Restoran, Meja Depan 24 jam, Parkir, WiFi, Lif. (sesetengahnya mungkin memerlukan caj tambahan):
Kapan waktu check-in & check-out di Sheraton Fallsview Hotel?
Masa check-in di Sheraton Fallsview Hotel bermula dari 16:00 - 00:00 manakala masa check-out ialah pada Sebelum 11:00
Adakah Sheraton Fallsview Hotel menyediakan sarapan pagi?
Ya, Sheraton Fallsview Hotel menyediakan sarapan pagi. Walau bagaimanapun, anda perlu memilih bilik dengan sarapan pagi atau membayar caj tambahan jika anda menempah bilik tanpa sarapan.
Berapakah jumlah bintang yang dimiliki oleh Sheraton Fallsview Hotel?
Sheraton Fallsview Hotel ialah hotel bertaraf 4.0-bintang.
Berapakah bilangan tingkat di Sheraton Fallsview Hotel?
Sheraton Fallsview Hotel mempunyai 22 tingkat.
Lihat Semua

Lebih Banyak Ulasan Daripada Tetamu Lain di Sheraton Fallsview Hotel

Penilaian & Ulasan Keseluruhan Sheraton Fallsview Hotel

Sumber lain (6,367)
8.2
Sangat Baik
Daripada 6,367 ulasan
Kebersihan

8.6

Keselesaan Bilik

8.6

Perkhidmatan dan Kemudahan

8.4

Isih mengikut
Paling Relevan
Pilihan
Lihat Semua

Ulasan Pelancong Sheraton Fallsview Hotel

Bilangan ulasan setiap halaman
20
40
Ulasan teratas
Ruebe
icon-Rekreasi
Rekreasi
10.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Clean and cozy room, great view
Julie
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

We are a family of 3 and do a lot of 1 or 2 niggt stays at hotels for fun This sheraton could be the best hotel we've ever stayed at!! SO clean, every single person from check in to valet to random employees offered exceptional service with a smile The whole hotel was so clean and if you're there to do touristy clifton hill stuff (or see the falls) the location cant be beat We will never stay at another hotel up there (we love in buffalo, ny so we frequent the area) we were very impressed and definitely highly recommend for families We did not use the Waterpark but talked to a couple families that were there for that and they were also pleased
Read More
Kate
6.0
/10
Diulas 13 minggu yang lalu

Hotels.com verified review

The room was great. Met all our needs but the buffet restaurant was atrocious. The cost was obscene for the lack of food.
Maricel
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Our stay in Sheraton was a blast. Especially when we stayed in our favourite room where we can see the falls. The staff’s were very accommodating and the amenities were superb. I highly recommend it especially if you have kids.
Ivan
icon-Rekreasi
Rekreasi
8.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Pros: - Prime location. - Staff was excellent. - Room was amazingly clean and spacious. Cons: - Indoor pool temperature was cold. - While eating breakfast, portions of the cantaloupe tasted “not good”. - Scrambled eggs were between little tasteful to tasteless.
Shiras
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Excellent rooms and facilities, rooms were like new. Amazing views from our falls facing room. Check in using Bon Voy app was easy and we could avoid lineup. Access to Clifton hill and falls was the key highlight. there was a free shuttle to the Fallsview Casino as well if you are a guest. Parking (self parking) is in a nearby building, so you need to unload your luggage at the Valet drop off area and you can park there for 10 mins to checkin and then park in the structure which was 100 meters away (not in the same building as we thought it would be). We stayed for a day so we could park in the lot for the whole day after we checked out, which sort of made up for the $50 parking fee. We opted in for the breakfast buffet, great views from the Fallsview Buffet Restaurant, good variety but don't expect premium food, not worth the full price, but we got a better price when we checked in.. The entertainment options on TV was good, we could sign in to our Netflix and Prime accounts and could clear the credentials when we checked out..Toiletries were top notch. Bed was comfortable and it was nice a quiet room! Overall highly recommended!
Read More
Angel
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
8.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Good
Jeffrey
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Our trip was perfect
MARILIA
icon-Rakan dan Keluarga
Rakan dan Keluarga
10.0
/10
Diulas 14 minggu yang lalu

Hotels.com verified review

Excelente localização, uma boa infraestrutura e um atendimento maravilhoso.
Sarah
2.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

We have stayed here before and had a good stay (Oct 2024). We stayed here Jan 1-3
Brad
10.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Expensive
michael
icon-Rakan dan Keluarga
Rakan dan Keluarga
8.0
/10
Diulas 14 minggu yang lalu

Hotels.com verified review

.
Colin
icon-Rakan dan Keluarga
Rakan dan Keluarga
10.0
/10
Diulas 14 minggu yang lalu

Hotels.com verified review

N/A
Rafael
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Great location you're across from the falls and the Clifton Hill which is the street with all the attractions. The hotel has everything needed for adults and kids, huge inside water park with a fee, mini golf,games even bumper cars! Amd a Huge! Cadino. I was very pleased overall.
Andrew
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Best hotel I have stayed at. View was majestic
Natividad
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
2.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Did not get the promised room. Was given a room without window. Had to pay 160.00 for an upgrade to a room with a small window. My reservation was for a room with garden view and breafast, that did not happened.
Riyad
icon-Rekreasi dengan Anak
Rekreasi dengan Anak
6.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

My family and I recently stayed at this hotel, and while there were some positive aspects, there were also a few disappointments that impacted our overall experience. Good factors: Cleanliness: The room was spotless upon arrival, which was a great first impression. Service: The staff were friendly and attentive throughout our stay, which made us feel welcome. The Not-So-Good: Housekeeping: We had to specifically request room cleaning during our stay, which was unexpected for a hotel of this standard. Daily housekeeping should be a given without having to ask. Lack of Information: We were disappointed to learn about the magic show and water park combo deal only after arriving. Had we known in advance, we could have booked directly through the hotel and saved money. Instead, we booked through another provider and missed out on potential savings. New Year’s Eve Dinner at Massimo Restaurant: The highlight of our stay was meant to be our New Year’s Eve dinner at the hotel’s Massimo restaurant, but it was a letdown. The food and overall experience did not meet our expectations, especially for such a special occasion. Overall: While the hotel’s cleanliness and service were commendable, the lack of proactive housekeeping, poor communication about available deals, and the disappointing dining experience at Massimo left us feeling underwhelmed. With a few improvements, this could be a much better stay.
Read More
KATIE
icon-Rakan dan Keluarga
Rakan dan Keluarga
2.0
/10
Diulas 14 minggu yang lalu

Hotels.com verified review

Horrible customer service. They over charged my card and im still waiting for the rest of my money on my card. No apology or anything from management. They gave us wrong room keys twice. The check in person was rude. We drove 8hrs with the kids to have a good time and there were so many issues it just ruined it for us.
Garnet
10.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Clean room | Staff | Outdoor pool | Breakfast
Jennifer
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
10.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Clean. Beautiful room and view. Amazing staff helped me locate my keys on new years eve.
Bilangan ulasan setiap halaman
20
40

Bersedia untuk membuat keputusan?

Tempah Penginapan Anda Sekarang
Lain-lain 4 Sheraton Fallsview Hotel

Penafian

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Penilaian & Ulasan Keseluruhan Sheraton Fallsview Hotel

Sumber lain (6,367)
8.2
Sangat Baik
Daripada 6,367 ulasan
Kebersihan

8.6

Keselesaan Bilik

8.6

Perkhidmatan dan Kemudahan

8.4

Isih mengikut
Paling Relevan
Pilihan
Lihat Semua

Ulasan Pelancong Sheraton Fallsview Hotel

Bilangan ulasan setiap halaman
20
40
Ulasan teratas
Ruebe
icon-Rekreasi
Rekreasi
10.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Clean and cozy room, great view
Julie
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

We are a family of 3 and do a lot of 1 or 2 niggt stays at hotels for fun This sheraton could be the best hotel we've ever stayed at!! SO clean, every single person from check in to valet to random employees offered exceptional service with a smile The whole hotel was so clean and if you're there to do touristy clifton hill stuff (or see the falls) the location cant be beat We will never stay at another hotel up there (we love in buffalo, ny so we frequent the area) we were very impressed and definitely highly recommend for families We did not use the Waterpark but talked to a couple families that were there for that and they were also pleased
Read More
Kate
6.0
/10
Diulas 13 minggu yang lalu

Hotels.com verified review

The room was great. Met all our needs but the buffet restaurant was atrocious. The cost was obscene for the lack of food.
Maricel
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Our stay in Sheraton was a blast. Especially when we stayed in our favourite room where we can see the falls. The staff’s were very accommodating and the amenities were superb. I highly recommend it especially if you have kids.
Ivan
icon-Rekreasi
Rekreasi
8.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Pros: - Prime location. - Staff was excellent. - Room was amazingly clean and spacious. Cons: - Indoor pool temperature was cold. - While eating breakfast, portions of the cantaloupe tasted “not good”. - Scrambled eggs were between little tasteful to tasteless.
Shiras
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Excellent rooms and facilities, rooms were like new. Amazing views from our falls facing room. Check in using Bon Voy app was easy and we could avoid lineup. Access to Clifton hill and falls was the key highlight. there was a free shuttle to the Fallsview Casino as well if you are a guest. Parking (self parking) is in a nearby building, so you need to unload your luggage at the Valet drop off area and you can park there for 10 mins to checkin and then park in the structure which was 100 meters away (not in the same building as we thought it would be). We stayed for a day so we could park in the lot for the whole day after we checked out, which sort of made up for the $50 parking fee. We opted in for the breakfast buffet, great views from the Fallsview Buffet Restaurant, good variety but don't expect premium food, not worth the full price, but we got a better price when we checked in.. The entertainment options on TV was good, we could sign in to our Netflix and Prime accounts and could clear the credentials when we checked out..Toiletries were top notch. Bed was comfortable and it was nice a quiet room! Overall highly recommended!
Read More
Angel
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
8.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Good
Jeffrey
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Our trip was perfect
MARILIA
icon-Rakan dan Keluarga
Rakan dan Keluarga
10.0
/10
Diulas 14 minggu yang lalu

Hotels.com verified review

Excelente localização, uma boa infraestrutura e um atendimento maravilhoso.
Sarah
2.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

We have stayed here before and had a good stay (Oct 2024). We stayed here Jan 1-3
Brad
10.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Expensive
michael
icon-Rakan dan Keluarga
Rakan dan Keluarga
8.0
/10
Diulas 14 minggu yang lalu

Hotels.com verified review

.
Colin
icon-Rakan dan Keluarga
Rakan dan Keluarga
10.0
/10
Diulas 14 minggu yang lalu

Hotels.com verified review

N/A
Rafael
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Great location you're across from the falls and the Clifton Hill which is the street with all the attractions. The hotel has everything needed for adults and kids, huge inside water park with a fee, mini golf,games even bumper cars! Amd a Huge! Cadino. I was very pleased overall.
Andrew
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Best hotel I have stayed at. View was majestic
Natividad
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
2.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Did not get the promised room. Was given a room without window. Had to pay 160.00 for an upgrade to a room with a small window. My reservation was for a room with garden view and breafast, that did not happened.
Riyad
icon-Rekreasi dengan Anak
Rekreasi dengan Anak
6.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

My family and I recently stayed at this hotel, and while there were some positive aspects, there were also a few disappointments that impacted our overall experience. Good factors: Cleanliness: The room was spotless upon arrival, which was a great first impression. Service: The staff were friendly and attentive throughout our stay, which made us feel welcome. The Not-So-Good: Housekeeping: We had to specifically request room cleaning during our stay, which was unexpected for a hotel of this standard. Daily housekeeping should be a given without having to ask. Lack of Information: We were disappointed to learn about the magic show and water park combo deal only after arriving. Had we known in advance, we could have booked directly through the hotel and saved money. Instead, we booked through another provider and missed out on potential savings. New Year’s Eve Dinner at Massimo Restaurant: The highlight of our stay was meant to be our New Year’s Eve dinner at the hotel’s Massimo restaurant, but it was a letdown. The food and overall experience did not meet our expectations, especially for such a special occasion. Overall: While the hotel’s cleanliness and service were commendable, the lack of proactive housekeeping, poor communication about available deals, and the disappointing dining experience at Massimo left us feeling underwhelmed. With a few improvements, this could be a much better stay.
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KATIE
icon-Rakan dan Keluarga
Rakan dan Keluarga
2.0
/10
Diulas 14 minggu yang lalu

Hotels.com verified review

Horrible customer service. They over charged my card and im still waiting for the rest of my money on my card. No apology or anything from management. They gave us wrong room keys twice. The check in person was rude. We drove 8hrs with the kids to have a good time and there were so many issues it just ruined it for us.
Garnet
10.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Clean room | Staff | Outdoor pool | Breakfast
Jennifer
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
10.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Clean. Beautiful room and view. Amazing staff helped me locate my keys on new years eve.
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