Sheraton Fallsview Hotel

Location was perfect.

To noisy, but wonderful room

I reserved the most expensive falls view room and got a room in a mid floor and the trees blocked the view. When asked for a different room I was advised that there are no other rooms. The air condition was very noisy and a technician couldn’t fix it after several visits. We had to wait in the room until it wasn’t resolved, and sleep with a loud AC noise all night. My wife was offered breakfast discount coupons by the concierge so she took it in case we’ll decide to have breakfast, but they automatically charged us $128 in advance without letting us know. In the morning when I went down to the front desk to reverse those charges they did it and offered me to cover the parking cost for the AC noise inconvenience, however they charged me for the parking twice and we had to reverse this as well. Lastly, when I was taking the first trip to the car with our luggage I told the maid that was in the hall that we will need another half an hour to clear the room (it was 2 hours before checkout time) and she said I should hurry up if possibly because they are very busy this morning. We had 2 adjacent rooms so she asked if we can maybe move our stuff to one of the rooms so she can start cleaning the other… the nerve on this maid. Oh, one more thing, some of us went to get some breakfast after all and the waitress had very dirty fingernails, which was quite disgusting, so in overall an awful experience and I will probably never return there.

The room was spacious,clean and had an awesome view of the falls and the nightly fireworks

Definitely coming back

I stayed for 3 nights and I did not receive any cleaning some mold visible in the shower, beds comfortable great location staff were nice except for a lady at the concierge desk the day of my check out.

Amazing hotel would stay here again

Awesome

WE found Hard Rock store

Great place to stay. We had a great view.

Great place. However, expensive.

Loved our room overlooking the falls. So nice to watch the fire and see the fall. All lit up at night! Would highly recommend staying here.

Very nice hotel. We were able to see Niagara Falls while having breakfast. It was a good time.

Friendly, helpful, and professional! 😉

I would recommend calling the property or being specific about what view you are requesting. Also be aware of all the extra fees and taxes. All in all, a good stay.

I didn't like the balcony because it was too narrow and useless. We paid extra because we thought the room was bigger and having a balcony, but we got totally disappointed. The view was amazing. Sofa bed was not comfortable.

The room was clean and comfortable, but there was a problem with the safe. We had to call four times to fix the safe because it wouldn't lock properly. Also, the Ice machine on our floor was inoperable for over two nights. A hotel of this quality should not have these issues.

The hotel is beautiful, close to everything: Rainbow bridge is 5' walk, the Ferris wheel, the cruise boat, the falls (all three of them) Room was spacious with exceptional view of the falls, the fireworks, the street. Couldn't be happier. Concierge went above and beyond to help us book a transportation. The buffet with breathtaking view as well. Love every minute of my stay. Thank you.

Was an excellent location and very professional staff.

Amazing location