Sheraton Fallsview Hotel

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8.4
/10
Very Good
6,999 reviews

What Guests Say About Their Stay

Meghan

10.0
/ 10
Beautiful room with a beautiful view of the Falls! Close to all the action, but a quiet calm retreat when you need a break. Excellent view for the fireworks! Staff were wonderful! Check in and check out were easy and efficient. Loved our stay!

Grettel

10.0
/ 10
Un hotel con perfecta ubicación y todo súper limpio y con excelente variedad de comida

Ruben

10.0
/ 10
Excelente Servicio, excelente limpieza y personal super amable y atento y el desayuno excelente y variado. Quiero regresar Ya!
In the Area
See Map
5875 Falls Ave, Regional Municipality of Niagara, Ontario, Canada, L2G3K7

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Sheraton Fallsview Hotel is a hotel is located at Regional Municipality of Niagara. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Sheraton Fallsview Hotel

5875 Falls Ave, Regional Municipality of Niagara, Ontario, Canada, L2G3K7
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Discover More About Sheraton Fallsview Hotel

Discover the Unforgettable Experience at Sheraton Fallsview Hotel

Welcome to the Sheraton Fallsview Hotel, your premier destination for an exceptional stay in the heart of Niagara Falls, Ontario. We pride ourselves on offering unparalleled comfort, breathtaking views, and a gateway to the natural wonder that is Niagara Falls. Whether you're planning a romantic getaway, a family adventure, or a business trip, the Sheraton Fallsview Hotel promises an experience that will leave you with cherished memories. Room rates at Sheraton Fallsview Hotel start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Sheraton Fallsview Hotel Location

Nestled in the vibrant tourist district of Niagara Falls, Ontario, the Sheraton Fallsview Hotel boasts an enviable location. Situated at 5875 Falls Ave, Regional Municipality of Niagara, Ontario, Canada, L2G3K7, our hotel is just a short walk from the majestic Horseshoe Falls, offering unparalleled access to one of the world's most iconic natural wonders. We are conveniently located approximately 130 kilometers from Toronto Pearson International Airport (YYZ), and easily accessible via the Queen Elizabeth Way (QEW) highway, making your journey here seamless. The atmosphere surrounding the Sheraton Fallsview Hotel is one of excitement and natural beauty, with the thundering roar of the falls providing a constant, awe-inspiring backdrop. You'll find yourself within easy reach of numerous attractions, dining options, and entertainment venues, all contributing to a dynamic and engaging stay.

Sheraton Fallsview Hotel Facilities & Services

Facilities for guests at Sheraton Fallsview Hotel are designed to enhance your comfort and enjoyment throughout your stay. We offer a comprehensive range of amenities to cater to every need.

  • Indoor Pool and Waterpark:

    Enjoy a refreshing dip or exhilarating fun at our indoor pool and waterpark, open daily from 8:00 AM to 10:00 PM. Access is complimentary for all hotel guests.
  • Fitness Centre:

    Maintain your workout routine at our fully equipped fitness centre, available 24 hours a day for your convenience.
  • On-site Dining:

    Savor delicious meals at our various restaurants and cafes, offering a range of culinary delights. (See Dining section for details).
  • Business Centre:

    For our business travelers, a well-equipped business centre is available to assist with your professional needs.
  • Concierge Services:

    Our dedicated concierge team is ready to assist you with recommendations, bookings, and any inquiries you may have.
  • Complimentary Wi-Fi:

    Stay connected with free high-speed Wi-Fi throughout the hotel.
  • Parking:

    Ample parking is available for guests at a daily rate of PHP 1,500.
  • Kids' Club:

    While specific operating hours and fees vary seasonally, our Kids' Club offers engaging activities for younger guests. Please inquire at the front desk for current schedules and charges.

Sheraton Fallsview Hotel Room Types

Discover a variety of accommodations designed to suit your preferences with our diverse room types of Sheraton Fallsview Hotel. Each room is meticulously appointed to ensure a restful and enjoyable stay.

  • Fallsview King Room:

    Experience breathtaking views of Niagara Falls from this elegant room featuring one king-sized bed. Available as non-smoking. Bathtub included.
  • Fallsview Double Room:

    Perfect for families or friends, this room offers two double beds with stunning views of the falls. Available as non-smoking. Bathtub included.
  • Deluxe King Room:

    Enjoy a spacious and comfortable room with one king-sized bed, offering a serene city view. Available as non-smoking. Bathtub included.
  • Deluxe Double Room:

    This room features two double beds and a pleasant city view, ideal for a comfortable stay. Available as non-smoking. Bathtub included.
  • Sheraton Suite:

    Indulge in the ultimate luxury with our expansive suite, offering separate living and sleeping areas, and panoramic views of Niagara Falls. Available as non-smoking. Bathtub included.
  • Family Suite:

    Designed for larger groups, our Family Suite provides ample space and comfort, with options for multiple beds and spectacular falls views. Available as non-smoking. Bathtub included.

The Sheraton Fallsview Hotel is pleased to offer a limited number of pet-friendly rooms. An additional cleaning fee of PHP 2,500 per pet, per stay, will apply. Please inform us of your pet's presence at the time of booking to ensure availability.

Sheraton Fallsview Hotel Dining & Restaurants

Embark on a culinary journey at the Sheraton Fallsview Hotel, where a variety of dining options await to tantalize your taste buds.

  • The Watermark Restaurant:

    Offering spectacular falls views, The Watermark Restaurant serves contemporary Canadian cuisine. Estimated price per person: PHP 3,000 - PHP 5,000. Operating hours: Breakfast 7:00 AM - 11:00 AM, Dinner 5:00 PM - 10:00 PM.
  • Prime Steakhouse Niagara Falls:

    Indulge in premium steaks and seafood in an elegant setting. Estimated price per person: PHP 4,000 - PHP 6,000. Operating hours: 5:00 PM - 10:00 PM.
  • Starbucks:

    Grab your favorite coffee and light snacks at our on-site Starbucks. Estimated price per person: PHP 500 - PHP 1,000. Operating hours: 6:00 AM - 9:00 PM.
  • Fallsview Buffet:

    Enjoy a diverse selection of international dishes at our popular buffet. Estimated price per person: PHP 2,500 - PHP 4,000. Operating hours: Lunch 12:00 PM - 2:30 PM, Dinner 5:00 PM - 9:00 PM.

Sheraton Fallsview Hotel Nearby Attractions and Activities

The Sheraton Fallsview Hotel is perfectly situated to explore the wonders of the Niagara Falls region. Immerse yourself in the natural beauty and exciting attractions that surround us.

  • Niagara Falls:

    Witness the awe-inspiring power and beauty of the Horseshoe Falls, American Falls, and Bridal Veil Falls, just a short stroll from the hotel.
  • Journey Behind the Falls:

    Experience the falls from a unique perspective as you descend through tunnels to observation decks located directly behind the thundering water.
  • Clifton Hill:

    Known as the "Street of Fun," Clifton Hill offers a vibrant array of entertainment, including wax museums, arcades, haunted houses, and family-friendly attractions.
  • Skylon Tower:

    Ascend to the top of the Skylon Tower for panoramic 360-degree views of the falls and the surrounding cityscape.
  • Niagara Parks Botanical Gardens:

    Discover a horticultural paradise with stunning floral displays, themed gardens, and the Butterfly Conservatory.

If you are looking for other activities around Sheraton Fallsview Hotel, check out the best deals on Traveloka: Recommended activities in Niagara Falls!

How to Get to Sheraton Fallsview Hotel from the Airport

Navigating your way to the Sheraton Fallsview Hotel is straightforward, with several convenient options available. We are committed to ensuring a smooth arrival, and our airport transfer service of Sheraton Fallsview Hotel is designed for your ease.

  • Private Airport Transfer:

    For the utmost convenience, you can arrange a private airport transfer directly through the hotel. This service offers a comfortable and direct journey from Toronto Pearson International Airport (YYZ) to the Sheraton Fallsview Hotel. Estimated cost: PHP 15,000 - PHP 20,000.
  • Taxi:

    Metered taxis are readily available at the airport. The journey to the hotel typically takes around 1.5 to 2 hours, depending on traffic. Estimated cost: PHP 10,000 - PHP 15,000.
  • Ride-hailing Service:

    You can also utilize a ride-hailing service from the airport. The cost and duration are comparable to taxi services.
  • Rental Car:

    If you prefer the flexibility of driving yourself, car rental services are available at the airport. The drive to the hotel is well-marked via the QEW highway.

For seamless travel arrangements, consider booking airport transfer services in advance or inquire about the Sheraton Fallsview Hotel airport transfer options upon booking.

Summary of Why You Should Choose to Stay at Sheraton Fallsview Hotel

Choosing the Sheraton Fallsview Hotel means opting for an unforgettable experience defined by comfort, convenience, and spectacular views. Here’s why you should make us your home away from home:

  • Unbeatable Location:

    Wake up to the breathtaking sight of Niagara Falls, with major attractions just steps away.
  • Exceptional Amenities:

    Enjoy our indoor pool, fitness centre, and diverse dining options.
  • Comfortable Accommodations:

    Experience well-appointed rooms and suites designed for relaxation.
  • Outstanding Service:

    Our dedicated staff is committed to making your stay memorable.
  • Family-Friendly Environment:

    We offer facilities and activities to delight guests of all ages.

Discover the best of Niagara Falls with a stay at the Sheraton Fallsview Hotel. Check for

Room availability at Sheraton Fallsview Hotel

and start planning your trip. For the best rates and a seamless booking process, we recommend

Booking Sheraton Fallsview Hotel

through Traveloka.

Book budget hotels in Ontario and explore more incredible destinations.

Planning your journey is also made easy with Traveloka. Easily book domestic and international flights at low prices to complement your hotel stay.

All facilities in Sheraton Fallsview Hotel

Entertainment Facility Sheraton Fallsview Hotel
Entertainment Facility
Functional Hall Sheraton Fallsview Hotel
Functional Hall
Common Space Sheraton Fallsview Hotel
Common Space
Lobby Sheraton Fallsview Hotel
Lobby
Accommodation Services Sheraton Fallsview Hotel
Accommodation Services

Things to Do

  • Water park access (surcharge)
  • Indoor pool
  • Casino
  • Spa
  • Garden
  • Fitness center
  • Outdoor pool
  • Waterslide
  • Pool sun loungers

Hotel Services

  • Multilingual staff
  • Express check-in
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

Food and Drinks

  • Vegetarian meal
  • Poolside bar
  • Breakfast
  • Snack bar

Public Facilities

  • Coffee shop
  • Elevator
  • Smoke-free area
  • Safety deposit box

Nearby Facilities

  • Gift shop
  • Shops
  • Grocery
  • ATM/Banking

Transportation

  • Casino shuttle
  • Bicycle rental
  • Valet parking (surcharge)

General

  • Banquet
  • Parking
  • Terrace

Sports and Recreations

  • Fitness center
  • Game room
  • Mini golf

Business Facilities

  • Conference center
  • Business facilities

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Accessibilty

  • Disabled access friendly

Accommodation Policy & General Information in Sheraton Fallsview Hotel

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
16:00 - 00:00
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
  • Safety features at this property include a fire extinguisher
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 16:00 - 00:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Sheraton Fallsview Hotel
669
Number of floors in Sheraton Fallsview Hotel
22
Another facilities in Sheraton Fallsview Hotel
Water park access (surcharge), Indoor pool, Casino, Spa, Garden

Frequently asked question in Sheraton Fallsview Hotel

What are available facilities at Sheraton Fallsview Hotel?
There are top facilites at Sheraton Fallsview Hotel such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Sheraton Fallsview Hotel?
The standard check-in time at Sheraton Fallsview Hotel is starting from 16:00 - 00:00 while the latest check-out time is at Before 11:00
Does Sheraton Fallsview Hotel provide breakfast?
Yes, Sheraton Fallsview Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Sheraton Fallsview Hotel?
Sheraton Fallsview Hotel is a 4.0-star hotel.
How many floors does Sheraton Fallsview Hotel have?
Sheraton Fallsview Hotel has 22 floors.
See All

More Reviews from Other Guests in Sheraton Fallsview Hotel

8.4
Very Good
From 6,999 reviews
Cleanliness

8.8

Room Comfort

8.8

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Sheraton Fallsview Hotel

Number of reviews per page
20
40
Top reviews
Meghan
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Beautiful room with a beautiful view of the Falls! Close to all the action, but a quiet calm retreat when you need a break. Excellent view for the fireworks! Staff were wonderful! Check in and check out were easy and efficient. Loved our stay!
Alan
icon-with Children
with Children
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Central locale, nice view, cool complex (connected inside to entire block, eg: Brock and Waterpark)
Grettel
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Un hotel con perfecta ubicación y todo súper limpio y con excelente variedad de comida
andre
icon-Family
Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Allo it s good
charlene
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Booked a room with a view abd ended up with a crappy city view wouldn t accomodate even tho on expedia it still showed available rooms with s view won t book here again
Romelia Luisa
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Not worth the price. I do not recommend this hotel.
Ruben
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Excelente Servicio, excelente limpieza y personal super amable y atento y el desayuno excelente y variado. Quiero regresar Ya!
Gaby
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We loved our stay. Location is EXCELLENT!
Keisha
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Things were great. Asked for a balcony room, but there was no real balcony. A better description would help.
Lauriann
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

The room was beautiful and clean. The staff is amazing and very helpful and the location of the hotel is close to all amenities.
SANGWOOK
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Worth to pay
Janice
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We were lucky enough to be on the 7th floor where the pool is. The view from the pool area is beautiful. Great pool and outdoor bar with plenty of room to relax without feeling crowded.
Crystal
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Clean room, I really like the location it’s right by all the shops and restaurants. Great view of the American falls from the Fallsview room and close to Rainbow Bridge. Fantastic view of the nightly fireworks from our room. The other hotels are a bit further away but closer to the Canadian larger fall. Great service, friendly staff and a Starbucks in the lobby. Circle K right downstairs about 2 minutes away for water and snacks. Rooftop pool is wonderful and has a bar, cabanas and some games. I would 100% stay at this hotel again. The only con was parking. It’s so expensive at $70.00 per night.
Read More
Kim
icon-with Partner
with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The room was very nice and clean however housekeeping came very late in the day and we spent a couple of days waiting for them to finish so we could get in our room!!
Melinda
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We booked a two Queen suite with a balcony for a two night stay in Niagara for my family of three. The room was immaculate and had plenty of space for us to move around in. The front desk staff was very kind and attentive, checking in was fast and easy. Our view was perfect, especially at night when they set off the fireworks! The hotel is right on the corner of Clifton Hill and close to all of the action (walking distance to the Maid of the Mist). The only issue is parking is quite expensive, $100 for two nights. This is my third booking with this hotel, any future trips will be spent here as well.
Read More
Abdurrehman
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great pool and great gym.
Esther
icon-with Partner
with Partner
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

They double charged me
Chung-Wei
icon-with Children
with Children
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The experience was terrible right from the start. I booked this reservation in Sep 2025 for a stay in the last weekend of May 2026. When my plans solidified in late April 2026, I tried to adjust the reservation from 3 nights to 2 nights. It was actually more expensive for me to adjust to 2 nights than it was to keep my reservation of 3 nights. When I arrived, the valet did not greet me with a smile and was not particularly helpful. Later into my stay, I asked for a box of tissues (we just ran out). Although the staff was responsive, they did not bring it with a smile. We also ran out of conditioner but did not know until 6am on our third night. The front counter asked us to wait until 7am when housekeeping staff started. We went out per our plans and returned at 9:30am to find that the conditioner still was not replenished. I asked the front counter staff to have late checkout (change from 11am to noon). The first person entered into the system, but I was locked out at 11am. I went downstairs to ask the front counter staff to set up late checkout again to allow me to retrieve my belongings. The second person put it into the system and when I got upstairs, my key card still didn't work. The third time I went down, the front counter person didn't smile, didn't apologize for the inconvenience, didn't provide an explanation, didn't send someone up with me to ensure that my card worked. They just got my card re-programmed and sent me on my way.
Read More
Ashley
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Stay was perfect.
Kamin
icon-with Friends
with Friends
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The breakfast area was dirty including almost all plates, generally one if the worst breakfast we have had over the last years.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Sheraton Fallsview Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.4
Very Good
From 6,999 reviews
Cleanliness

8.8

Room Comfort

8.8

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Sheraton Fallsview Hotel

Number of reviews per page
20
40
Top reviews
Meghan
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Beautiful room with a beautiful view of the Falls! Close to all the action, but a quiet calm retreat when you need a break. Excellent view for the fireworks! Staff were wonderful! Check in and check out were easy and efficient. Loved our stay!
Alan
icon-with Children
with Children
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Central locale, nice view, cool complex (connected inside to entire block, eg: Brock and Waterpark)
Grettel
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Un hotel con perfecta ubicación y todo súper limpio y con excelente variedad de comida
andre
icon-Family
Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Allo it s good
charlene
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Booked a room with a view abd ended up with a crappy city view wouldn t accomodate even tho on expedia it still showed available rooms with s view won t book here again
Romelia Luisa
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Not worth the price. I do not recommend this hotel.
Ruben
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Excelente Servicio, excelente limpieza y personal super amable y atento y el desayuno excelente y variado. Quiero regresar Ya!
Gaby
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We loved our stay. Location is EXCELLENT!
Keisha
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Things were great. Asked for a balcony room, but there was no real balcony. A better description would help.
Lauriann
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

The room was beautiful and clean. The staff is amazing and very helpful and the location of the hotel is close to all amenities.
SANGWOOK
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Worth to pay
Janice
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We were lucky enough to be on the 7th floor where the pool is. The view from the pool area is beautiful. Great pool and outdoor bar with plenty of room to relax without feeling crowded.
Crystal
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Clean room, I really like the location it’s right by all the shops and restaurants. Great view of the American falls from the Fallsview room and close to Rainbow Bridge. Fantastic view of the nightly fireworks from our room. The other hotels are a bit further away but closer to the Canadian larger fall. Great service, friendly staff and a Starbucks in the lobby. Circle K right downstairs about 2 minutes away for water and snacks. Rooftop pool is wonderful and has a bar, cabanas and some games. I would 100% stay at this hotel again. The only con was parking. It’s so expensive at $70.00 per night.
Read More
Kim
icon-with Partner
with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The room was very nice and clean however housekeeping came very late in the day and we spent a couple of days waiting for them to finish so we could get in our room!!
Melinda
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We booked a two Queen suite with a balcony for a two night stay in Niagara for my family of three. The room was immaculate and had plenty of space for us to move around in. The front desk staff was very kind and attentive, checking in was fast and easy. Our view was perfect, especially at night when they set off the fireworks! The hotel is right on the corner of Clifton Hill and close to all of the action (walking distance to the Maid of the Mist). The only issue is parking is quite expensive, $100 for two nights. This is my third booking with this hotel, any future trips will be spent here as well.
Read More
Abdurrehman
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great pool and great gym.
Esther
icon-with Partner
with Partner
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

They double charged me
Chung-Wei
icon-with Children
with Children
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The experience was terrible right from the start. I booked this reservation in Sep 2025 for a stay in the last weekend of May 2026. When my plans solidified in late April 2026, I tried to adjust the reservation from 3 nights to 2 nights. It was actually more expensive for me to adjust to 2 nights than it was to keep my reservation of 3 nights. When I arrived, the valet did not greet me with a smile and was not particularly helpful. Later into my stay, I asked for a box of tissues (we just ran out). Although the staff was responsive, they did not bring it with a smile. We also ran out of conditioner but did not know until 6am on our third night. The front counter asked us to wait until 7am when housekeeping staff started. We went out per our plans and returned at 9:30am to find that the conditioner still was not replenished. I asked the front counter staff to have late checkout (change from 11am to noon). The first person entered into the system, but I was locked out at 11am. I went downstairs to ask the front counter staff to set up late checkout again to allow me to retrieve my belongings. The second person put it into the system and when I got upstairs, my key card still didn't work. The third time I went down, the front counter person didn't smile, didn't apologize for the inconvenience, didn't provide an explanation, didn't send someone up with me to ensure that my card worked. They just got my card re-programmed and sent me on my way.
Read More
Ashley
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Stay was perfect.
Kamin
icon-with Friends
with Friends
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The breakfast area was dirty including almost all plates, generally one if the worst breakfast we have had over the last years.
Number of reviews per page
20
40