瀑布喜来登酒店

酒店管理系统混乱，乱扣费用，把不存在的费用强加在客人身上。

We stayed for two nights at the fallsview hotel, but were disappointed at how the hotel missed the house keeping for our room, even upon reminding the front desk a few times throughout the day, as we came back to the room in the afternoon to find out the room was left the same as it was when we left in the morning. When we came back to the hotel after dinner that night, no towels were replaced, no beds were made up, trash bins were all left full, and the worst of all was the shampoo and body wash were all out. We had to request for all the amenities on that night. It was a very disappointing experience at the hotel.

So bad

ok

Didn’t sleep well due to the annoying noise from the A/C hanged outside of seventh floor

Good service

Nice

Not recommended, the pillows and bedding are not comfortable. I booked a view falls room, but I can't see the Horseshoe Falls. Hidden by trees.

Didn't care for the hotel elevators didn't work ever good , no hot water one morning , very crowded was a mess all the time . Had to have a someone come up and get us because the elevators would come up to the floor we where on. What a mess

The overall cleanliness was not up to par for what was paid. Parking is not included, disappointed in the overall experience.

Overall great service and lovely hotel but I would recommend you bring your own pillow to avoid a flat nothing inside of it type or one filled with rocks. We were woken repeatedly by the jumbo jet sound of the air conditioning unit kicking in throughout the night, as well as another loud rumble at regular intervals that sounded like a roller coaster moving above us. We were not bothered by the noise the last time we stayed on a higher floor with Fallsview so maybe it was the floor/room? 1098 city view. View wasn’t great but didn’t mind that.

We want to start off by pointing out how helpful and hard working the valets were. They went out of their way to help us with our car when we had an issue. The outdoor pool and bar were also very nice, but could have used more seating. Otherwise, the staff wasn’t helpful (and rude at times) and the hotel lobby smelled like broccoli and was chaotic. For example, the staff didn’t clean or restock our room one day. I called the front desk and asked they if they could come up in 30 minutes to restock and clean because we were going out. The front desk agreed. The cleaning person showed up 15 minutes later and got rude when I told her my wife was showering and to please come back in 15 minutes as agreed with the front desk. No one from the cleaning staff ever came back. The bathrooms were small and the shower walls were moldy. The shower leaked and the toilets were so low to the ground that they were difficult to get to. The low point was the indoor pool. Parts of the space were taped off because the walls and ceiling were bubbling. The edges of pool were also moldy as was the area behind the ladder and in between the tiles. The location is very close to the falls and convenient. The area it is in has a Jersey Shore boardwalk atmosphere and energy, which is great if that’s what you’re looking for.

View of the Falls.

Stayed here at a family of 6. 4 adults, 2 children. The staff were very helpful and informative. The hotel was beautiful and the beds were very comfortable!

I booked falls view, but My expedia booking showed City view. I should have have took pictures for my booking when I did my booking. I did not took any pictures, so I did not fuss with Sheraton staff. I was not happy with this.

Very good property , good staff

The hotel is very nice and very clean hotel. Staff is helpful. The only thing I did not like is the food quality is cheap. The buffet food quality was cheap and for as much money as you’re spending there, they could have better quality of foods and I guess that was with me was upset that the buffet did not have an ice cream machine once again a lot of money being spent but bare minimum of accommodation as far as food quality. It was like eating it Friendly’s for the kids, but it was very expensive.

I thought we were getting a waterfall view room given the description of the rooms make sure when you book you ask for a waterfall view room I was very disappointed. The breakfast was good and the Massimo restaurant was excellent.

Busy property in the heart of a tourist area, so expectedly busy. Rooms were well used and becoming a bit dated. Casino level noise was overwhelming at all hours and needed to pass through for parking access. Parking access at hotel front for drop-off was not clear, though staff were helpful once the crowd dissipated.

Great location & nice hotel