Sheraton Fallsview Hotel

Busy property in the heart of a tourist area, so expectedly busy. Rooms were well used and becoming a bit dated. Casino level noise was overwhelming at all hours and needed to pass through for parking access. Parking access at hotel front for drop-off was not clear, though staff were helpful once the crowd dissipated.

Great location & nice hotel

We had a wonderful stay at this hote. Everything was excellent, from the cleanliness and comfort to the friendly and welcoming staff. The service was outstanding, and we truly felt well taken care of throughout our stay. A beautiful place with a great atmosphere. We would definitely stay here again and highly recommend it to anyone looking for a comfortable and enjoyable hotel experience.

Buffet breakfast was good with a large variety of foods. Room was clean.

Location convenient to all attractions. Parking little pricy $50 per day

Perfect location

No soap in the bathroom and the breakfast was charged and it should have been included with the room. The Manager was very arrogant at check in her name was Genevieve Canaete. For the type of money you charge for the rooms the service was lousy the couple that came with us their room did not have any hair conditioner in it

The staff was amazing!

Need a microwave and a water machine

We very much enjoyed our stay. The location and views of the falls made the stay for. Getting lifts and trying to unload/load the car during check in and checkout was challenging. We had a few issues but they were dealt with quickly and efficently by Andrea on the front desk

Great location. Friendly staff, clean rooms, great view. Great hotel!

Great experience, friendly staff

Great hotel, great location. Friendly staff. Starbucks and Circle K onsite was huge. Outdoor pool was perfect. Got to the spa for the free steam room and sauna, it was great. My room wasn’t ready at check in and staff gave me a coupon for 2 free drinks at the a Hard Rock Cafe. Also got a roll out bed for our 3rd and it fit in the room.

Room and carpet was not clean curtains was dirty and lights did not work.

Excellent service I really recommend it

No trays at the Buffy

The carpets in the hallway look like they haden't been vacumed in weeks! The breakfast buffet was so cahotic!!! we had to wait 20 minutes for a seat. 15 minutes for coffee. 25 minutes for them to replace empty items. Reception lady yelling a a server. Many items were always empty. staff was running around like craze. The parking and bell hop situition was a nightmare! The elevators were slower then frozen juice! Ended up taking the steps most of the time and we are in our 70's. The fee for parking is redicilious. The toilet after being flushed, ran for about 10 minutes. Shower door leaked water out to the floor area with it closed completly. Could have used new mattress. The pool was clean and the area around it was clean. There is no way in the world that this is a 5 star hotel! The only thing good about it is the location.

everything was very nice...the elevators were very frustrating..slow long wait times.

The hotel’s location is very convenient, it’s within walking distance to Niagara Falls, nearby stores, restaurants, and plenty of entertainment, which made exploring the area very convenient. Check‑in was frustrating. I booked two King rooms, but we were given one King and one Full Size. When I brought it up to the staff, they said they were fully booked and couldn’t make any changes. So we ended up paying the same rate for two rooms that were not equal, which was very frustrating. Parking was a hassle. We traveled by car, and the building only has a small temporary parking area for check‑in. It was crowded when we arrived, so maneuvering was stressful. The hotel does offer parking, but it comes with a steep $50 per night fee for unlimited access. On top of that, the walk from the parking area to our room was surprisingly far. The elevators were another major issue. They were extremely slow and crowded, you need to give yourself at least 15 minutes just to get up or down. For a busy hotel, this really affected the overall experience. The lobby restroom was also disappointing, dirty and unpleasant. With how busy the lobby is, they should have someone assigned to clean it regularly, at least every hour. Overall, the location is great, but the parking, elevator situation, room mix‑up, and cleanliness issues made the stay far less enjoyable than expected.

The property was close to everything and was very clean. The staff was really nice and the rooftop pool was a great place to unwind. The only negative was the elevator at peak times took some time. This was understandable since the hotel was sold out. Overall a great experience for my family!