瀑布喜来登酒店

We stayed for two nights at the fallsview hotel, but were disappointed at how the hotel missed the house keeping for our room, even upon reminding the front desk a few times throughout the day, as we came back to the room in the afternoon to find out the room was left the same as it was when we left in the morning. When we came back to the hotel after dinner that night, no towels were replaced, no beds were made up, trash bins were all left full, and the worst of all was the shampoo and body wash were all out. We had to request for all the amenities on that night. It was a very disappointing experience at the hotel.

So bad

ok

Didn’t sleep well due to the annoying noise from the A/C hanged outside of seventh floor

Good service

Nice

Not recommended, the pillows and bedding are not comfortable. I booked a view falls room, but I can't see the Horseshoe Falls. Hidden by trees.

瀑布景觀房很讚，在房內可以直接看到瀑布、晚間燈光秀以及煙火秀。 房務人員超級友善。

I booked a one-queen room for a work conference and ran into a serious issue right away: the room had constant, loud mechanical noise. This wasn’t normal HVAC cycling — it was nonstop, day and night — and I barely slept the first night. When I asked the front desk about switching rooms, I was surprised to learn they were already aware of the problem. I was told that all one-queen rooms (about 40 of them) have the same issue and the only way around it would be to upgrade to a different room type, which wasn’t possible since my stay was company-paid. It would be helpful if the hotel and Hotels.com clearly mentioned this in the room description so guests can avoid it if they’re sensitive to noise. I bought earplugs, which helped slightly, but after four nights I still averaged only 4–5 hours of sleep. That part of the stay was rough. Outside of the noise problem, the hotel itself is solid — good amenities, a vibrant lobby, and a small but decent gym. The staff were polite enough, but they didn’t seem particularly motivated to help given the situation. Overall, the hotel has potential, but the one-queen rooms need a clear warning or a fix.

There was no breakfast. Parking was $169 which we were unaware of when booking.

The location was perfect. Very nice staff.

With the exception of the man who checked us in, the staff were all wonderful. However, there were many disappointments for us at this hotel. We had reserved a falls view room with a balcony, fireplace, and sofa two months before our stay. Two weeks prior to our stay, i called to confirm the details and was assured everything was in order. Upon arrival, the man who checked us in was rude and unhelpful. Everything online stated that self parking was $35 to $45 per day, he wanted to charge us $50. There was no sofa in the room when we arrived, and upon calling the desk was told that there was a previously unknown $25 fee to "hold" a room with one, and there were no rooms with a sofa available during our stay. The "balcony" was a section of window that opened and had a railing that extended approximately 4 inches out from the opening. The fireplace looked nice, but only blew cold air into the room. We were tired, so decided to go to the hotel's buffett restaurant for dinner. There was nothing that stated the cost, and that dinner ended up being $70 each! For reheated frozen foods, some of which was burnt! Several people in the elevator stated the same thing after leaving. We visited the casino, went back to the room and went to bed. We were awoken in the morning by the fire alarms going off. This lasted several minutes, with an announcement finally being made to stay in your room and that the alarm was being "looked into". At least the view of the falls was spectacular.

Noisy hotel. Lots of undisclosed charges. Parking 50/day. Resort fees 38/day.

Great view. Clean room,

Room and service was awesome very nice staff and very clean rooms, beds were comfortable and room was beautiful.

The check -in and check-out were really bad!!!!! they were trying taking money for so many fees that I've already paid for!!!!!!! The service was extremely slow!!!!! the parking wend up the same day we arrived.

Spa was great. Massimo's was great.

Room was good, small with no closet but was fine for 2 people

Some of the staff rude at all but some

Not what we expected. Had to ask for so many services. No water in the room . No slippers .