We stayed for two nights at the fallsview hotel, but were disappointed at how the hotel missed the house keeping for our room, even upon reminding the front desk a few times throughout the day, as we came back to the room in the afternoon to find out the room was left the same as it was when we left in the morning. When we came back to the hotel after dinner that night, no towels were replaced, no beds were made up, trash bins were all left full, and the worst of all was the shampoo and body wash were all out. We had to request for all the amenities on that night. It was a very disappointing experience at the hotel.

So bad

ok

Didn’t sleep well due to the annoying noise from the A/C hanged outside of seventh floor

Good service

Nice

Not recommended, the pillows and bedding are not comfortable. I booked a view falls room, but I can't see the Horseshoe Falls. Hidden by trees.

瀑布景觀房很讚，在房內可以直接看到瀑布、晚間燈光秀以及煙火秀。 房務人員超級友善。

Location was perfect.

To noisy, but wonderful room

I reserved the most expensive falls view room and got a room in a mid floor and the trees blocked the view. When asked for a different room I was advised that there are no other rooms. The air condition was very noisy and a technician couldn’t fix it after several visits. We had to wait in the room until it wasn’t resolved, and sleep with a loud AC noise all night. My wife was offered breakfast discount coupons by the concierge so she took it in case we’ll decide to have breakfast, but they automatically charged us $128 in advance without letting us know. In the morning when I went down to the front desk to reverse those charges they did it and offered me to cover the parking cost for the AC noise inconvenience, however they charged me for the parking twice and we had to reverse this as well. Lastly, when I was taking the first trip to the car with our luggage I told the maid that was in the hall that we will need another half an hour to clear the room (it was 2 hours before checkout time) and she said I should hurry up if possibly because they are very busy this morning. We had 2 adjacent rooms so she asked if we can maybe move our stuff to one of the rooms so she can start cleaning the other… the nerve on this maid. Oh, one more thing, some of us went to get some breakfast after all and the waitress had very dirty fingernails, which was quite disgusting, so in overall an awful experience and I will probably never return there.

The room was spacious,clean and had an awesome view of the falls and the nightly fireworks

Definitely coming back

I stayed for 3 nights and I did not receive any cleaning some mold visible in the shower, beds comfortable great location staff were nice except for a lady at the concierge desk the day of my check out.

Amazing hotel would stay here again

Awesome

WE found Hard Rock store

Great place to stay. We had a great view.

Great place. However, expensive.

Loved our room overlooking the falls. So nice to watch the fire and see the fall. All lit up at night! Would highly recommend staying here.