酒店管理系统混乱，乱扣费用，把不存在的费用强加在客人身上。

We stayed for two nights at the fallsview hotel, but were disappointed at how the hotel missed the house keeping for our room, even upon reminding the front desk a few times throughout the day, as we came back to the room in the afternoon to find out the room was left the same as it was when we left in the morning. When we came back to the hotel after dinner that night, no towels were replaced, no beds were made up, trash bins were all left full, and the worst of all was the shampoo and body wash were all out. We had to request for all the amenities on that night. It was a very disappointing experience at the hotel.

So bad

ok

Didn’t sleep well due to the annoying noise from the A/C hanged outside of seventh floor

Good service

Nice

Not recommended, the pillows and bedding are not comfortable. I booked a view falls room, but I can't see the Horseshoe Falls. Hidden by trees.

Did not eat breakfast at this property.

During my stay, there was a strong marijuana smell coming from neighboring rooms and throughout the hallway, despite this being a non-smoking hotel. The smoke caused asthma-related breathing issues and resulted in excessive use of my inhaler throughout the stay. Guests were fraternizing and drinking in the hallways, leaving very little room to comfortably walk through the corridors. Alcohol bottles and trash were also left throughout the hallways for extended periods of time. Several times throughout my stay, I contacted the front desk to complain about the conditions. Security or an officer would briefly clear the hallway, but shortly afterward the same individuals would return, sitting on coolers, drinking, and continuing the disruptive behavior. The issues were ongoing and never properly resolved. The only solution offered by management was for us to move to a downgraded room, which I found very insulting considering we were not the cause of the disturbances or misconduct. Rather than properly addressing the behavior of the disruptive guests, it felt as though we were inconvenienced further for simply expecting a safe and peaceful environment. In addition, the guest children were repeatedly running up and down the hallway playing hockey throughout the evening, including during the hotel’s listed quiet hours. Loud music and excessive noise also continued during those hours, making it difficult to rest and enjoy the stay.

Cigarette smell and smoke odor in our room that they did not solve during our stay

Best view, great room, clean and spacious! Walking distance to everything you want to do in Niagara! Will stay again!

Everything was good. The room was spacious and clean.

Well located with the waterpark and many eating facilities indoors which was great as it was a cold weekend. Room was nice but cold water tap was broken. Very clean and front desk service was great. Close to Clifton Hill and American falls but 20 minutes from main falls. Overall a good quality hotel.

Hotel was very accomodating & had all necessary amenities. Great location & helpful staff.

It was really nice!

I booked the Sheraton through Expedia for a room for my husband and teenage son for a birthday celebration. We were charged an 'extra guest' fee even though the hotel listing clearly states that the room sleeps 5, and the Expedia receipt clearly stated that there was a maximum of 5 adults per room. At first Expedia/Sheraton said they would remove the 'extra guest' charge. A few days later they sent an email rescinding that, saying it is a non-refundable charge and kept the 'extra guest' charge on my bill. ***Moral of story: Check your receipts when booking through Expedia/Sheraton. Shady AF business practices*** "Guest charges and accommodation capacity Total maximum number of guests per room/unit is 5. Maximum number of adults per room/unit is 5."

Good clean room overlooking the American Falls. Friendly helpful staff. Municipal parking adjacent to the hotel with indoor access to the hotel. Casino connected to the hotel. Access to Hard Rock Cafe for outstanding meal. Starbucks in the lobby for morning coffee. Hot hotel breakfast was excellent with a wide variety of choices, although not included in room price, with restaurant having outstanding views of the Falls in 13th floor. Peaceful, cozy room. Clean bathroom, well appointed. Comfortable walking distance to Canadian Falls. Excellent hotel.

Beautiful view & close to all of the attractions!

The hotel was beautiful. We had a view of the falls… breathtaking. The room was comfortable, we had a suite with a fireplace and sitting area. There were stairs that went up to the area with king size bed and another bathroom with a hot tub. We were very happy with our upgrade. The Spa at the hotel was beautiful, also with a view of the falls. We had a couples massage there. So great!