We stayed for two nights at the fallsview hotel, but were disappointed at how the hotel missed the house keeping for our room, even upon reminding the front desk a few times throughout the day, as we came back to the room in the afternoon to find out the room was left the same as it was when we left in the morning. When we came back to the hotel after dinner that night, no towels were replaced, no beds were made up, trash bins were all left full, and the worst of all was the shampoo and body wash were all out. We had to request for all the amenities on that night. It was a very disappointing experience at the hotel.

So bad

ok

Didn’t sleep well due to the annoying noise from the A/C hanged outside of seventh floor

Good service

Nice

Not recommended, the pillows and bedding are not comfortable. I booked a view falls room, but I can't see the Horseshoe Falls. Hidden by trees.

瀑布景觀房很讚，在房內可以直接看到瀑布、晚間燈光秀以及煙火秀。 房務人員超級友善。

Great place to stay. We had a great view.

Great place. However, expensive.

Loved our room overlooking the falls. So nice to watch the fire and see the fall. All lit up at night! Would highly recommend staying here.

Very nice hotel. We were able to see Niagara Falls while having breakfast. It was a good time.

Friendly, helpful, and professional! 😉

I would recommend calling the property or being specific about what view you are requesting. Also be aware of all the extra fees and taxes. All in all, a good stay.

I didn't like the balcony because it was too narrow and useless. We paid extra because we thought the room was bigger and having a balcony, but we got totally disappointed. The view was amazing. Sofa bed was not comfortable.

The room was clean and comfortable, but there was a problem with the safe. We had to call four times to fix the safe because it wouldn't lock properly. Also, the Ice machine on our floor was inoperable for over two nights. A hotel of this quality should not have these issues.

The hotel is beautiful, close to everything: Rainbow bridge is 5' walk, the Ferris wheel, the cruise boat, the falls (all three of them) Room was spacious with exceptional view of the falls, the fireworks, the street. Couldn't be happier. Concierge went above and beyond to help us book a transportation. The buffet with breathtaking view as well. Love every minute of my stay. Thank you.

Was an excellent location and very professional staff.

Amazing location

Overall good experience. All the staff are polite and competent and the rooms are well mantained. The Sheraton is also ideally located next to many of the attractions.