Sheraton Fallsview Hotel

Excellent service!

Clean room, accessible to everything.

Good

View of the falls was amazing from our room. Location was great for Clifton Hill

Great location. We would stay here again

窓（ベランダ）からの景色が最高。ナイアガラの滝を一望出来て、夜は花火と滝のライトアップで至福の時を過ごした。 部屋も広く綺麗でしたが、浴槽がなくシャワーでしたが、不足はなく十分でした。ただシャワールームのガラス戸のパッキンが消耗していて隙間から洗面所に水が流れ出て洪水状態だったのが残念でした。

Something was stolen out of our room

Best hotel for Niagara views, get a balcony room.

Bien

Good

Walking distance to everything

overpriced for an underwhelming experience

Staff was so helpful to find my lost cellphone.

I booked two rooms (262 and 263), for two nights. We have 3 Adults in total (you can tell from expedia as I booked there) and we only have 1 car as I told your people when I checked in. In your bill, I was charged additional occupancy on one of my room (262), for two days. Furthermore, 263 was charged for 45 dollars parking fee for two days, which is correct, but 262 was also charged for 45 dollars parking fee on the second day, which is extra. I talked to the people in the lobby and they had canceled the extra "additional occupancy" and "parking fee". Per my request, the manager canceled 1 day of my parking fee as the compensation, which is just OK. To be honest, I am not satisfied with this compensation but I don't want to make the people working in the lobby awkward so I just let it go. I am a bit angry to Sheraton Fallsview this time. How can you made so many mistakes in one single bill? So you assume all 3 adults living in one room and leave another one empty? So you can charge additional occupancy fee? (staff claimed that that is what was they received from Expedia, not their fault).And for parking, it is strange as it is only charge additional on the second day! I really don't want to assume it is intended but I cannot convince myself! I live here last year as well, and I never checked my bills carefully before as I trust Sheraton. The billing system is chaotic to be honest! A bit disappointed. Cannot imagine how many other customers who doesn't check bills carefully!!

Udsigten var fantastisk, men det var ikke en balkon som lovet, men bare en dør som kunne åbnes. Første værelse vi fik havde punkteret vindue og når man betaler for udsigt, så gav det ikke mening. Vi fik dog andet og bedre værelse, dog stadig ikke med balkon

everything was as expected

Very nice stay for our needs for one night.

Clean room and bathroom

We had a wonderful day and loved the view from the pool deck to watch the light show on the falls.

Room was very clean, staff was helpful and friendly. Hotel is located within walking distance of all attractions.