We stayed for two nights at the fallsview hotel, but were disappointed at how the hotel missed the house keeping for our room, even upon reminding the front desk a few times throughout the day, as we came back to the room in the afternoon to find out the room was left the same as it was when we left in the morning. When we came back to the hotel after dinner that night, no towels were replaced, no beds were made up, trash bins were all left full, and the worst of all was the shampoo and body wash were all out. We had to request for all the amenities on that night. It was a very disappointing experience at the hotel.

So bad

ok

Didn’t sleep well due to the annoying noise from the A/C hanged outside of seventh floor

Good service

Nice

Not recommended, the pillows and bedding are not comfortable. I booked a view falls room, but I can't see the Horseshoe Falls. Hidden by trees.

瀑布景觀房很讚，在房內可以直接看到瀑布、晚間燈光秀以及煙火秀。 房務人員超級友善。

The room did not have front water view it was on the side. It was very noisy our neighbours were loud until 3am and not much was done from the hotel i complained 3 times. Then the fire alarm went off at 4am didnt stop till 5:30am so we had barely any sleep. Elevators were out of service so we had to wait for more than 20 mins for an elevator today. Check in was 30 mins too slow. Not happy with the hotel or what Expedia portrayed on the pictures.

Amazing location with fantastic views, lovely rooms,

my room was listed as water/falls view but it was facing the city side and i had to look to the far left to see the falls. not what i expected and honestly i don’t think that it should have counted as a falls view.

Room was clean and had everything!

Yes the room was perfect and clean

Everything was TOP TIER!

Very clean

I had a great overnight stay at the Sheraton Fallsview, the room was clean, the staff were wonderful and the waterfall view and location of this property cant be beat! When I come back in the Sunmer I'll definitely stay here again 😊

it was good but everything was too expensive.

ROOM VERY CLEAN. FRIENDLY STAFF. GREAT LOCATION.

Room was spotless. Bed very comfy. Staff very pleasant

Lack of reception staff, 45 minutes to check in.